Barchester Mo Dhachaidh Care Home, Ullapool, Highland
Barchester Mo Dhachaidh Care Home, Ullapool, Highland
Barchester Mo Dhachaidh Care Home, Ullapool, Highland

Mo Dhachaidh, is conveniently situated in the village of Ullapool in the beautiful Highlands of Scotland. They provide first-class, 24-hour nursing care and also offer respite care for short-term breaks.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in the cooking, hospitality and range of organised activities for their residents.

Drop in for a cup of tea and see them at their best!

Group: Barchester Healthcare Ltd

Person in charge: Anne Napier (Home Manager)

Local Authority / Social Services: Highland Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Scottish Gaelic; Gaelic, Polish, Romanian

Single Rooms: 17

Shared Rooms: 2

Rooms with ensuite WC: 19

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Barchester Mo Dhachaidh Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.7 Barchester Mo Dhachaidh Care Home has a Review Score of 9.7 (9.731)

The Review Score of 9.7 (maximum of 10) for Barchester Mo Dhachaidh Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Barchester Mo Dhachaidh Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.731 for Barchester Mo Dhachaidh Care Home is calculated as follows: ( (80 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Mo Dhachaidh Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Mo Dhachaidh Care Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Mo Dhachaidh Care Home

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

I have received competent, considerate care from delightfully compassionate staff. The private rooms are convenient and well furnished.

How likely would you be to recommend Barchester Mo Dhachaidh Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff. My father's room could possibly a bit cleaner. I know he doesn't like things to be cleaned though so I realise this could be a hindrance. Thank you.

How likely would you be to recommend Barchester Mo Dhachaidh Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Anne Napier, General Manager at Barchester Mo Dhachaidh Care Home responded to this review on 29 Sep 2017:

Thank you for your review, I appreciate and understand your views on your fathers room. It is important to us that we really listen carefully and respect residents wishes, whilst ensuring they can live in a comfortable and safe environment.

My mother-in-law has been a resident for 18 months. In that time she has blossomed in her well-being. Although her dementia has worsened she is involved in most of the activities. Concerts, singing, pottery classes- art classes. When available the staff take her for a short walk around grounds if she is restless. We as a family are comforted to know that she is well cared for.

How likely would you be to recommend Barchester Mo Dhachaidh Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

There is one lady who is an exceptional nurse - Nothing is ever too much. She is kind, caring and compassionate. A total asset to this home.

How likely would you be to recommend Barchester Mo Dhachaidh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Napier, General Manager at Barchester Mo Dhachaidh Care Home responded to this review on 29 Sep 2017:

Thank you for your kind words about this nurse. I have shared your comments with her and she is delighted to know she is appreciated.

Since my brother-in-law has moved into your care home in Ullapool, I have found out what wonderful staff work in the home.
The most caring people who put the residents first all the time.
I was worried about him going into the home, but after I visited the place for myself I had no worries.
The staff are all the best you can get in one building.
I have nothing but praise and admiration for all the staff and all they do.
They are the best you can get!

How likely would you be to recommend Barchester Mo Dhachaidh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Napier, General Manager at Barchester Mo Dhachaidh Care Home responded to this review on 20 Jul 2017:

Thank you very much for your positive comments. It is fantastic when the staff's hard work and skills are recognised by others. I understand your comments "worried about going into a home", as many families and friends share this anxiety. We pride ourselves on successfully assisting people to make that transition to a care home and families often tell us that it was easier than they had imagined.

As a regular visitor to the care home, I always find the residents happy and comfortable in their environment.
This I believe to be the result of the staff's approach to individuals in their care and the friendly yet professional standards they adopt.
I receive a warm welcome at all times as do all visitors.

How likely would you be to recommend Barchester Mo Dhachaidh Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Anne Napier, General Manager at Barchester Mo Dhachaidh Care Home responded to this review on 20 Jul 2017:

Thank you for your kind comments. I am pleased that you are always made to feel welcome as it is our aim that you can "make yourself at home" while here and feel that you are visiting your "mums home" and not a care home. Your company is not only enjoyed by your mum but other residents and staff alike.

My husband cannot live alone anymore. We are separated and he has dementia and other ailments.

He hated being in the home at first but the staff were wonderful and patient with him. Now he is settled, and I have no stress or worries.

How likely would you be to recommend Barchester Mo Dhachaidh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Napier, General Manager at Barchester Mo Dhachaidh Care Home responded to this review on 10 Jul 2017:

Thank you for your feedback Jasmin. Moving to a care home can be very difficult for both the resident, their family and friends. It is important to us at Mo Dhachaidh, that family/friends are fully involved in their loved ones care and help us get to know residents needs, wishes and views, as this is what makes their stay here a positive one.
So thank you for all your input and help.

As always my visits to Mo Dhachaidh, have been met by a very caring and friendly staff from the manageress to all of her staff.
They all carry out their duties with care and dedication to which I know is not the easiest of tasks.

How likely would you be to recommend Barchester Mo Dhachaidh Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Anne Napier, General Manager at Barchester Mo Dhachaidh Care Home responded to this review on 13 Mar 2017:

It is very important to us at Mo Dhachaidh, that all family and friends feel welcome, comfortable and part of the home, so your comments and contribution to the home are much appreciated by myself and all the staff team.

Very happy with provision - staff are excellent, very helpful and caring.

How likely would you be to recommend Barchester Mo Dhachaidh Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Napier, General Manager at Barchester Mo Dhachaidh Care Home responded to this review on 13 Dec 2016:

Thank you for your positive comments and for all the fun, laughter and support, you and your family bring to Mo Dhachaidh. I know the residents and staff appreciate all the involvement families have within the home.

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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