Braid Hills Care Home, Edinburgh, City of Edinburgh
Braid Hills Care Home, Edinburgh, City of Edinburgh
Braid Hills Care Home, Edinburgh, City of Edinburgh

Situated in a lovely suburb of Edinburgh, Braid Hills is a purpose-built care home that has been carefully designed to provide care for a range of different needs. Split across four separate buildings, care and support is offered to frail older residents, individuals living with dementia and those who are young and living with physical disabilities.

Spacious rooms and well-appointed communal areas are complemented by large landscaped gardens and beautiful views across the Pentland Hills. Accommodation consists of comfortable and homely bedrooms, each with en-suite facilities and a 24 hour call system.

Balanced, nutritious meals are prepared daily and a variety of snacks are always available. Dietary preferences and requirements are catered for.

Residents can take part in a wide range of activities, including light gardening, exercise programmes and quizzes as well as excursions and pub lunches. There are also regular visits from a hairdresser and mobile library.

Group: Bupa Care Homes

Person in charge: Stephen Hagan (General Manager)

Local Authority / Social Services: Edinburgh City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 95 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Head/Brain Injury • Stroke

Single Rooms: 95

Rooms with ensuite WC: 95

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Braid Hills Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Braid Hills Care Home has a Review Score of 9.4 (9.428)

The Review Score of 9.4 (maximum of 10) for Braid Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Braid Hills Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.639 for Braid Hills Care Home is calculated as follows: ( (177 Excellents x 5) + (56 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 249 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.789 Points relating to the number of positive Reviews for Braid Hills Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19 positive Reviews (95 registered maximum number of service users ÷ 5). 15 Reviews ÷ 19 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    2
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Braid Hills Care Home?

  • Extremely LIKELY
    17
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Braid Hills Care Home

  • Daughter of Resident/Service User
    9
  • Husband of Resident/Service User
    3
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Over the eight years, my mother has been in the Braid Hills Care Home her medical care, social well being and personal care has been all that I would have hoped for.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Braid Hills Care Home responded to this review on 14 Aug 2017:

Thank you for your review. It is good to know that your mum is getting the care that she deserves and that she is looked after like you would look after her.

I see a home that is always trying to improve its facilities and ways of making each resident's life better.
My mother has been in this home for over ten years and through all the changes in her condition and behaviours, her needs are reassessed and her well-being and happiness have been central to care.

How likely would you be to recommend Braid Hills Care Home? Don't know

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Braid Hills Care Home responded to this review on 19 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The Braidhills Care Home is a great place to be, the staff are very friendly and there is plenty to keep us occupied.

The food at Braidhills is very good and the environment is beautiful.

How likely would you be to recommend Braid Hills Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administator at Braid Hills Care Home responded to this review on 10 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

As a relative I am always made welcome by all staff and information about my mother is communicated to me at all times. My mother is very comfortable and well-looked after.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Braid Hills Care Home responded to this review on 31 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

The love, care and attention that our mother receives is outstanding. The staff treat our mother with the greatest of respect and understanding. They are part of our family.
With thanks for all that you do.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Braid Hills Care Home responded to this review on 11 May 2017:

Than you for your review. It is lovely to hear that you class the staff as part of your family and I'm sure this will continue. The Bupa Customer Care Team.

Very happy with the overall care and help my mother received since coming to Braid Hills Care Home.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Braid Hills Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have found the nursing home to be very good and have had no problems with the management and staff. I have been impressed by the facilities and the care which is given to the patients.
My wife likes the food and the choices on the menu.
The receptionist is always very friendly and cooperative.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Braid Hills Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum's been here for 5 years. Nurses and carers had exceptional caring and loving support for her and myself. It makes a big difference. The only problem I am finding now is the lift is out of order for 5 weeks. This is the only lift in the home and no one can use it.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Braid Hills Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

No complaints, staff are very nice and caring.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer sercices administrator at Braid Hills Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Staff are friendly and patient.

How likely would you be to recommend Braid Hills Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer sercices administrator at Braid Hills Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I was very content and happy during my stay at Braid Hills Care Home and everything was not a problem to staff. I would not hesitate to recommend anyone to use Braid Hills Care Home.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Braid Hills Care Home responded to this review on 26 Apr 2017:

Thank you for your lovely feedback, we really appreciate hearing your positive experiences with our homes. I am so pleased that you enjoyed your stay at Braid Hills and that you would recommend this home to others. The Bupa Customer Care Team.

The staff are excellent and very thoughtful. I never feel unsure when leaving my mother after visiting as I know she is well looked after.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Braid Hills Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that you are happy with the care your Mother is receiving. The Bupa Customer Care Team.

No problems with any staff. Food was lovely, extra portions to be had. Place was lovely "done its job".

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Braid Hills Care Home responded to this review on 19 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.

I can only praise the staff at the care home. From the carers, domestic staff, nurses, activity coordinators right through to management. They all know who my relative is and what her needs are. They also know me and keep me fully informed. It really is a "care" home. Everyone is so caring towards my relative. I can't thank them enough.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Braid Hills Care Home responded to this review on 10 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

My husband went into Braid Hills dementia unit about six weeks. The speed with which he has settled is a testament to the care and attention he has received. He is content and has built up a good bond with all the staff, all are very attentive. I have also been welcomed by everyone and always greeted with smiling faces. The staff are very good at keeping me informed about my husband. His room is kept clean and he enjoys the food he receives - has even put on weight!

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Braid Hills Care Home responded to this review on 15 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My Mother-in-law is extremely happy here and is very well taken care of. The staff are very caring, professional and helpful. I feel very confident leaving my Mother-in-law with them. Nothing is too much trouble and they look after all the residents as if they were their own family.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Braid Hills Care Home responded to this review on 20 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My relative entered this home about two months ago, It us less expensive than many other homes. We are pleased with the care provided in particular.
1) Good views of fields, horses etc. from sunny windows.
2) Very good food. Choice of two main courses, exactly what is wanted. Meat is slow-cooked to avoid toughness.
3) Fairly good provision of activities for residents.
4) Rooms quite suitable; floor layout good.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Braid Hills Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have found all the staff to be extremely kind and helpful. Nothing is too much bother and they treat all their patients with kindness and dignity. I particularly like the open visiting policy and receive a warm welcome from all the staff whenever I visit. Excellent.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Braid Hills Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum is very happy there which is the main thing. They are taken out to the Garden Centre, the local pub for lunch, have an in house hairdresser and podiatry which mum pays for in addition to her fees. She is treated well and gets along very well with the carers. The laundry service does leave a lot to be desired, lost clothing other peoples clothes in wardrobe and clothes not ironed. She has lost and never found a garnet ring.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Braid Hills Care Home responded to this review on 16 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home. In regards to the laundry and missing ring, we take all comments seriously and we are very disappointed to hear that you are unsatisfied with this aspect of care at one of our homes. We will share your comments with the home's manager. The Bupa Customer Care Team.

Very honest account of mums experiences. Review usually reiterates what has already been discussed before as information and updates are reported as and when they occur.

How likely would you be to recommend Braid Hills Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers are excellent and seem to enjoy their job. Mum is treated with dignity and respect staff aware and accommodate mums individual needs. Room shabby with needed repairs (and reported) continually ignored. No sign of activities, trips etc, but this is not an issue for mum as she is beyond it, wouldn't be happy if mum needed more stimulating environment.

How likely would you be to recommend Braid Hills Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Braid Hills Care Home