Barchester Alexandra Court Care Home

332 Edinburgh Road, Carntyne, Glasgow G33 2PH

Barchester Alexandra Court Care Home, Glasgow, Glasgow City
Barchester Alexandra Court Care Home, Glasgow, Glasgow City
Barchester Alexandra Court Care Home, Glasgow, Glasgow City

Alexander Court Care Home is based in Glasgow where it offers a number of specialised services, including a range of nursing care, accommodation for people with physical mobility problems and full-time care for individuals with Huntingdon’s disease.

The facility is close to Glasgow city centre, for those content to remain active in the community, whilst being located in a pleasant residential community and offering its own private garden for the enjoyment of residents.

As well as being known for offering an innovative service to people with Huntingdon’s disease, Alexander Court various expertise can be extended to people with Parkinson’s and multiple sclerosis, as well as for respite, palliative and convalescent care.

Group: Barchester Healthcare Ltd

Person in charge: Julie Thompson (General Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 18+.

Single Rooms: 52

Shared Rooms: 4

Rooms with ensuite WC: 10

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Barchester Alexandra Court Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8.1 Barchester Alexandra Court Care Home has a Review Score of 8.1 (8.125)

The Review Score of 8.1 (maximum of 10) for Barchester Alexandra Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Barchester Alexandra Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.042 for Barchester Alexandra Court Care Home is calculated as follows: ( (19 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 48 Ratings = 4.042

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Barchester Alexandra Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Alexandra Court Care Home?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Alexandra Court Care Home

  • Aunt of Resident/Service User
    1
  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1

Since new management has come in I've noticed a huge change.

How likely would you be to recommend Barchester Alexandra Court Care Home? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Very Poor

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Very Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Julie Thompson, General Manager at Barchester Alexandra Court Care Home responded to this review on 25 Jan 2018:

Thank you for your positive review.
As the new manager, together with my team, we will continue to improve in the areas you have highlighted and I look forward to continuing the provision of our excellent home and sharing with you, our plans for the future.

Since my mother went to Alexandra Court, the care given has been unsurpassed. Attention to detail, especially personal and dietary, when required, adds a special touch of thoughtfulness to the individual resident. Management run an 'open door policy' and all visitors are welcomed into a warm and friendly atmosphere.

I would highly recommend Alexandra Court as my 'go to' choice for care of the elderly in the community based on a genuine friendliness which is evident to all, as well as the professionalism shown by all staff.

How likely would you be to recommend Barchester Alexandra Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Julie Thompson, General Manager at Barchester Alexandra Court Care Home responded to this review on 25 Jan 2018:

Thank you for your review.
I am delighted to hear that you are happy with the care and support that your mother has received since she has lived here with us. I am delighted that you are extended a warm welcome when you visit your mum in her home. I look forward to you and your mum's continued happiness with our service.

My sister has been a resident for 18 months. She has settled in well. The staff have a great relationship with her for her complex needs. The security system is great as my sister wanders. The new management have improved the home. If I have any issues, they are dealt with promptly and professionally. I'm happy my sister is safe and happy in Alexandra Care Home.

How likely would you be to recommend Barchester Alexandra Court Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since the new manageress arrived there has been a noticeable change (for the better) in the home. Care and consideration has definitely upgraded. The new chef is very flexible with his menus, a much-improved choice of food etc. The staff are very friendly and courteous when we arrive. My niece always has a huge smile when we come back after taking her out for a while. The outside area is always kept tidy, as a gardener myself, I appreciate it all. It is a pleasure going to the home twice a week!!!

How likely would you be to recommend Barchester Alexandra Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

February 2018

April 2017

February 2016

November 2013

Eat Safe

Recipient: Barchester Alexandra Court Care Home

Date: Sunday 24 Nov 2013

more details

Job Vacancies

Staff Profiles

John

John Murray

Job Title: General Manager

Description:

I began my career in Hotel and Catering in the 1980’s working firstly as a chef in a variety of distinguished and award winning hotels. I care passionately about good service and looking after people, and a change in my career in 1994 into healthcare provided me with the opportunity to extend my horizons and to gain a wealth of experience in healthcare with Barchester.

I have various professional qualifications including qualifications in Care and Hospitality Management.

As a married man with two children my leisure time is limited but I enjoy playing golf and watching football. I also have a well-developed sense of humour, which I have invariably found stands me in good stead in all areas of my life.

Eleanor

Eleanor Wilson

Job Title: Deputy General Manager

Description:

Eleanor has been a Registered Nurse for nearly 30 years; Eleanor held a senior position in NHS Lanarkshire before joining Alexandra Court in November 2010.

Eleanor has a key role in providing a clinical support the General Manager as well as support staff on both floors of the home. She is also on hand on a daily basis to provide information support and reassurance relatives and their families.

Bernadette

Bernadette MacDonald

Job Title: Charge Nurse

Description:

Bernadette has been a Registered Nurse for nearly 30 years, she has a wealth of experience both at a national level and internationally. Bernadette works on the lower floor of the home providing expert person centred care for younger people with a physical disability.

She is truly focused and believes that everyone is a unique individual and alongside a dedicated team of care staff she works continually to encourage our service users to remain in control of their own lives.

Catherine

Catherine Hainey

Job Title: Administrator

Description:

Catherine has worked at Alexandra Court for 16 years and is responsible for supporting Residents staff, and relatives with the administration and financial running of the home.

Catherine also provides a comforting smile and a warm welcome to families visiting the home.

Jacqueline

Jacqueline Madden

Job Title: Charge Nurse

Description:

A registered nurse for over 30 years, Jacqueline works tirelessly to ensure to delivery of the highest standards of care and dignity to all of the residents on the upper floor of the home. Jacqueline is also on hand to offer the kind of support to families and loved ones that is valued so much.

James

James Temple

Job Title: Head of Maintenance

Description:

Jim is our longest serving staff member at Alexandra Court having worked in the home for over 20 years. Jim is responsible for all of the day to day maintenance within the home including painting and decorating. Jim also delivers a resident workshop in the home very week “Tool Time” the workshop is eagerly looked forward to by those who attend. Participants have built a variety of extremely well crafted items including bird and bat boxes and more recently a selection of stunning planters made from left over decking boards. Jim explains “it’s a great social event where people laugh and joke together and enjoy themselves. However, equally importantly, they gain a great sense of purpose and a feeling of worth from creating and making new things”.

John

John Brereton

Job Title: Head Chef

Description:

John honed his skills in some of Glasgow’s best hotels and Michelin star restaurants. He has over 30 years in the catering industry and he is describes himself as extremely passionate about the food he produces.

John spends time with residents in the home every day and runs a cookery class for residents. John explains “these classes are much more than an activities; they are also social events, a gathering of talent and too many years of cooking experience to count”. Our residents practice in the culinary magic of food, creating, sharing ideas and of course there is always a chance to gossip.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Alexandra Court Care Home