Millport Care Centre

19 George Street, Millport, Isle of Cumbrae KA28 0BQ

Millport Care Centre, Isle of Cumbrae, Ayrshire
Millport Care Centre, Isle of Cumbrae, Ayrshire
Millport Care Centre, Isle of Cumbrae, Ayrshire

Millport Care Centre looks after up to twenty-seven people with learning or physical disabilities, using modern care methods and a team of highly-trained professionals.

The care centre is located on the Isle of Cumbrae, a peaceful and scenic location to carry out successful long-term care services, where it also offers temporary respite and even home care services to the island community.

Residents enjoy a varied lifestyle, with boat trips a regular occurrence and bike hire also available for residents to take advantage of the island's cycle routes and maintain a good level of physical fitness.

Group: Embrace

Person in charge: Janette Donnelly (Manager)

Local Authority / Social Services: North Ayrshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Learning Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Palliative Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Millport Care Centre: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.8 Millport Care Centre has a Review Score of 6.8 (6.838)

The Review Score of 6.8 (maximum of 10) for Millport Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Millport Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.2 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.65 for Millport Care Centre is calculated as follows: ( (40 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.188 Points relating to the number of positive Reviews for Millport Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.4 Target = 0.625 , then divided by 2 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Millport Care Centre?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Millport Care Centre

  • Mother of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Guardian of Resident/Service User
    1
  • Sister of Resident/Service User
    1

I am the nominated officer (Guardian) of a number of clients who reside within the Millport Care Home. It has been my experience that both the Management and support workers on the island work to a high standard with regard to all parts of the care my service users receive. I receive regular updates on how my service users are doing, both when things are well but also when my service users are having difficulties. The care home staff support my clients, who present them with challenging behaviours and are able to carry out these tasks because they know my clients well. They understand the complexities of my service users needs and respond appropriately in managing this.

I have nothing but positives to say about Millport Care Home and will continue to access the services they provide both now and in the future.

How likely would you be to recommend Millport Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have scored good to a lot of the questions as I feel there is always room for improvement but as a relative I think the care is excellent. I visit regularly and have access to all areas of the unit. My relative's room is clean, homely and is regularly decorated. Activities, overseas and short holidays are organised throughout the year which are enjoyed by my relative.
I am kept informed by phone of any changes affecting my relative and when visiting the staff take the time to greet me and bring me up to date with events at the unit. The care staff include trained nurses so that all medical needs can be met. The food and hospitality are excellent. The management are continually striving for improvements and under the present management team the facilities and care have gone from strength to strength. Everyone's needs and expectations are different but I am confident that my relative has a great quality of life.

How likely would you be to recommend Millport Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother had respite at Millport Care Centre for 15 years and I never had any complaints from him, he looked forward to going there 6 weeks out of the year every year he loved all the staff from the cleaner to the manager.
The staff were great with him and should anything happen to me I would have no problem with him going there for residential, but sadly they are not doing respite any more, which leaves me with a big problem. That is finding respite that can match the care that he has been used to over the past 15 years.
I would like to thank all the staff past and present for the care and attention that they gave my brother. THANK YOU!!!!!!!!!!!!!!!!!!!

ps I have to give full marks.

How likely would you be to recommend Millport Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My daughter has been resident in the Centre for 16 years. Family researched many facilities when she reached school leaving age and none could compare to standards Millport Care Centre meet on all levels. My daughter boarded whilst at school so it made sense, to look for a similar placing.
When we visited Millport Care Centre we knew we had found the perfect place . It is so fresh smelling and staff and residents all seem very happy and welcoming. Rooms have clients own personal touches with excellent communal areas and quiet areas too if alone time is wanted.
As soon as you meet the manager you realise why this place has such a welcoming atmosphere and such a low staff turnover. Whilst being extremely professional in her management of the centre she is very hands-on and approachable. She encourages input from family and staff alike which makes for open communication and this can only benefit her clients needs and welfare to everyone's satisfaction and comfort. We are happy.

How likely would you be to recommend Millport Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Run very professionally.

How likely would you be to recommend Millport Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Millport Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Millport Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Millport Care Centre