Claremont Care Home

7 High Thorneyflat Wynd, Ayr KA8 0LS
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9.1 102 Reviews
  • Claremont Care Home, Ayr
Situated in Whitletts in the seaside town of Ayr, Claremont Care Home offers personalised nursing and nursing dementia care to older people.

Recently benefiting from an extensive refurbishment programme, residents at Claremont are sure to feel at home from the moment they walk through the door. Every area has been designed to enhance the daily lives of residents, from the comfortable lounges and dining spaces to the well equipped yet cosy en suite bedrooms.

The setting itself is equally matched in quality by the care and support on offer. A kind and compassionate team, who are led by a fantastic home manager, focus on offering care that promotes quality of life for every resident. Taking pride in supporting everyone to take an active part in life at the home, they ensure there is always something to look forward to; from the enriching activities programme through to quiet evenings spent winding down.

If you're looking for a residential setting that truly feels like home, Claremont Care Home is the perfect choice. Reach out to the team to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1370
  • Self-Funded Nursing Dementia Care: from £1370
  • RESPITE Self-Funded Nursing Care: from £1370
  • RESPITE Self-Funded Nursing Dementia Care: from £1370

These prices are only a guideline, please contact Claremont Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Catherine Potts (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (80)

Claremont Care Home Reviews (102)

9.1

Claremont Care Home has a Review Score of 9.1 (9.136) out of 10, based on 11 reviews in the last 2 years.
Over all time Claremont Care Home has 102 reviews.

Overall Experience
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Reviewer Connection to Claremont Care Home
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Review from Stewart K (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are delighted with the care my mother receives. The home is modern, spacious and well appointed. The staff are attentive, supportive and take great care of mum. Overall we could not be happier!
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Review from Sarah M (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Claremont lovely and the staff very pleasant and caring.
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Review from L M (Granddaughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My gran moved into the Claremont in the spring of 2020 during covid times. Generally the staff are pleasant, her room is clean and relatively comfortable. The majority of the nursing staff appear caring and friendly. However there are areas which need improvement. The food quality could be better as
meals often lack variety and flavour. There aint many activities for the residents which can make their days feel long and dull. Another issues is communication. A member of the family stays overseas and at times finds it difficult to get through on the telephone. If these issues were addressed it would make a difference to the overall experience for you residents and their family alike.
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Review from M A (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home is lovely, staff are very nice treat everyone with respect and dignity, nothing is too much for them. The home is spotless clean. My mum has settled in very well.
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Review from Alex L (Husband of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in Cugean Unit 2 and a half years and I visit every day 11am - 12.30 and all staff could not be more helpful and are always very welcoming every day. Hope you can keep up this excellent standard.
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Review from E D (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claremont C/H have made an excellent choice in the staff they employed, all are so helpful and caring to all the residents. Mum said the food is lovely and lots of it, to eat. She has put weight on. I would recommend Claremont C/H to anyone who is looking for somewhere for a family member as I am so
impressed with the care they give and I am glad my mum is one, of them. Thank you.
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Review from C R (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been living at Claremont for over a year now and we are so grateful for the care and support he receives. The staff show genuine kindness and compassion to him and bring humour into his support which is so important to him. We are always made to feel welcome when we visit and the management
team.
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Review from Patrick M (Son of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this care home. The overall experience is first class. With special mention to one staff member in particular, she is absolutely a gem whatever you pay her it is not enough, she treats my old man with respect and dignity.
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Review from E B (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far our experience with Claremont has been excellent. The only feedback for improvement would be the nurse and staff alarms are very loud in communal areas and the laundry does get a little mixed up despite name tags. Other than this, the staff have been amazing, very caring and genuine. We have
peace of mind our mother is safe and surrounded by people who care about her.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Claremont Care Home

Thank you for taking the time to submit a review and for your open and honest feedback, We are sorry that the nurse call system is loud however, this is an important system that alerts staff when residents require assistance or in an emergency. Unfortunately, the design of the system does not allow for it to be turned down in certain areas. Staff try their best to answer these promptly and both the Home Manager and Deputy Manager monitor this during walk rounds. We are sorry to hear that you have had issues with our laundry service, we do have a system in place which is supported by our keyworker process. We currently have a focus on the keyworker process and are hopeful that the outcome of this will contribute to a better laundry service. Once again, thank you for taking the time to give us feedback to help us improve.

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Review from J F (Friend of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room is clean and tidy. The staff are friendly. The staff have always been kind, friendly and caring. It's good to have individual rooms and still meet others. Nice View.
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Review from Dawn C (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is given the most attentive care. The staff always make her smile. We are kept informed about any changes. We are happy that mum is well cared for.
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Review from Lynda M (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for one week for respite care. I can't thank the staff enough for such a warm welcome and for making Mum feel instantly at home. Their caring professional attitude has meant Mum has spent a very happy week here and given me the reassurance that she has been extremely well
looked after. Every visit has been a very positive experience, making me feel at home too. All the staff are warm and incredibly kind and just delightful with Mum. I would also like to thank the nursing staff for their careful attention to all of Mum's medical needs. My thanks to everyone.
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Review from D M (Son of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Claremont Care Home for nearly 4 and a half years until her death in January 2023. I was always very impressed with every aspect of Claremont. The quality of care she received was exceptional, I really cannot imagine her getting a better level of care. I always visited unannounced and
my mother was always clean, her hair nicely brushed and her clothes neat and tidy. During one or two periods when she was unwell, I felt I was being as well looked after as my mother was. I never had a moment's concern about anything, and being in Claremont removed a great deal of the stress I had been under while she lived in her own home. I can't recommend Claremont highly enough.
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Review from A T (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff to be very helpful and caring. Mum's needs are met and she is treated well.
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Review from M M (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always treated with dignity and most respected. I felt the staff always treat my mother like their own.
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Review from Joanna B (Wife of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been really well looked after ever since he moved in. The staff are consistently caring and supportive of both him and our family.
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Review from C B (Wife of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been made very welcome, and all staff members I have met have been very friendly. The bedroom is spacious and comfortable and nice and clean.
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Review from Julie T (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled in well. The staff at the Arran unit have been very good at working with him to help him walk more. He can be challenging at times but the staff have a lovely way of dealing with him. A particular member of staff manages her unit well. All the staff are nice and courteous to my
father and me.
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Review from David M (Son of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff and look after my mum's needs. Can't thank you enough.
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Review from Catherine M (Wife of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, the amount of care and personal attention that has been given to my partner is absolutely excellent. All of the staff at the care home have done an exceedingly well job and must be well praised.
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Current Review Score: 9.1 (9.136)

Overview of Review Score

The Review Score of 9.1 (9.136) out of 10 for Claremont Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.511 for Claremont Care Home is calculated as follows: ( (86 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 131 Ratings = 4.511
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.625 Points relating to the number of positive Reviews for Claremont Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 10 Positive Reviews ÷ 16 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Catherine Potts

Job Title: Home Manager

“For me, kind care is always being respectful and ensuring that Residents maintain their dignity throughout their care journey.”


As a Registered Nurse, Catherine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Catherine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Claremont.


When asked what she enjoys most about her role, Catherine remarked:


“There’s nothing more rewarding than making a difference to the lives of Residents and their loved ones.”


Outside of work, Catherine likes to wind down with a good book, she also enjoys cycling and spending with her three beautiful grandchildren.


If you would like to find out more information about Claremont, Catherine has an ‘Open Door Policy’ and would be
pleased to welcome you for an informal discussion.

Frequently Asked Questions about Claremont Care Home

What types of Care is Claremont Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Claremont Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Claremont Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Claremont Care Home to the centre of Ayr?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claremont Care Home to verify any information. View our terms and conditions. Claremont Care Home has an Enhanced Service - more info.