Ancaster House

I am spending two weeks of respite to enable my daughter and son-in-law to be free of the responsibility in my respect whilst they carry on the family business. I find the home to be just that - home. The attendants are conscientious and caring at all levels - management, catering, nursing and all other aspects. I should be happy to return in the future.

Since moving into Ancaster House over two years ago, my partner's mother has been very contented. She has a lovely bright and clean room. Staff are genuinely caring and friendly - to visitors as well as residents. They know the residents well and provide a very personal service, catering to the resident's needs and preferences. My partner's mother enjoys the outings and creative activities on offer. Choosing a care home can be fraught but we have no concerns about this one. We feel lucky to have found Ancaster House.

As a visitor to Ancaster I found it to be very friendly and co-operative to myself and the residents. I was very surprised by the size of the rooms, huge! Such a lovely setting with doors and views across the garden.
Very clean, tidy and safe. Warm and cosy. My friend and friends family are very happy with her care. Staff are very approachable with some above and beyond to help me. Attractive entrance and very secure. I know my friendly is safe and well looked after. Lots of exciting activities to stimulate the residents. Well done Ancaster!

After my mother was discharged from hospital she was no longer able to look after my father and herself. They moved to Ancaster House on the 17th of January after my brother and I looked at the care home. My parents and family are delighted with the care they are receiving. The staff could not be more helpful and friendly towards them. This has made such a difference to all the family as all their needs are being taken care of 24 hours a day.

Welcoming to visitors, staff always approachable and helpful. The resident I visited yesterday said to me 'we have good food and good care here' This is not the first time she has expressed this to me.

My uncle has been a resident at Ancaster House for more than a year now. I am pleased to say that to date, I have nothing but the highest of praise for the excellent care and consideration afforded to him in relation to his health, personal care, well-being and his dignity. The home is bright and welcoming and a great deal of effort is given to providing entertainment and recreational pursuits to encourage involvement and communication between the residents, resulting in a happy and contented atmosphere. During the course of my frequent visits, I have found the carers and manager to be friendly, approachable and understanding and willing to discuss any concerns I may have. The care staff and other staff appear very well trained to deal with every eventuality and are diligent in doing so in a caring and friendly manner. In conclusion, I have peace of mind in the knowledge that my uncle is happy and well cared for and I would happily recommend Ancaster House as an excellent care home.

There have been marked improvements over the past 12 months. Imaginative seating arrangements to the main lounge and restaurant. Staff most attentive and caring always have a point of speaking to my wife.
A high standard in food presentation is maintained. Outside facilities, garden etc well maintained and wheelchair friendly.

The management and staff of Ancaster House are genuinely caring and supportive both of residents and their family and friends. They engage positively with residents, endeavouring to improve their well-being.

I found the home very pleasant. Staff are well trained and very friendly. Rooms are all en-suite and furnished well. There are three lounges so there is plenty of choice for your relaxing beautiful gardens having stunning views of The Ochil Hills. There is plenty of entertainment and aerobics going on and there is a well-balanced food menu on offer.

Excellent home for the residents and family and friends made very welcome when visiting, in fact a home from home.

Excellent home. Very friendly atmosphere. We are always made very welcome when we visit. Residents are always kept occupied with craft work and outside entertainment is excellent. Staff go out of their way to help both residents and family members.

I am very happy with the care my father is receiving at the Ancaster Home. He seems to be very content with his surroundings and has a good relationship with all staff. He is kept warm, comfortable and well fed, and his physical and mental abilities/conditions are well monitored.
My personal work has involved visits to very many Care Homes across the UK, so I have many establishments with which to compare the Ancaster. First impressions are always excellent on arrival at the Home, and staff are easy to find and to communicate with.
The Home also smells fresh and clean, which is not the case in so many others.
Visiting access is very easy and friendly, and the staff will always keep one up to date with any current issues.
Basically, I would always recommend the Ancaster to anyone who would need this service and would evaluate it in the top 10% of the nation's Care Homes.

I have found Ancaster House to be a wonderful place for my mum to live. Staff are kind and considerate, showing compassion and caring to all residents. The "bank ground" staff (cleaners and household) need a pat on the back- the place shines and laundry is immaculate. Management are "on top" of what is needed and are open to residents and family suggestions- well done! Keep up the good work and thank you so much.

Good support and liaison with Social Services (Perth & Kinross) and with GP. 24 hour care necessity confirmed, resident gradually settled from confused state and agitation at admission to the home. Good staff care and relationships overcame the agitation and the confusion became intermittent. Relaxed visiting times aided the person settling in - appreciating the comforts, the care, and the food.

My friend has only been in Ancaster House since 29/1/16, she was welcomed warmly and made to feel wanted. Her room is suitable but is upstairs. She has settled in well and is in now way distressed much to my joy. Her brother-in-law and I have been welcomed and supported in our decision to take her from her own home. We had a home visit from the manager which was very successful. I cannot recommend this home highly enough.

My mum's experience at Ancaster House was nothing short of exceptional. It was with heavy heart that she decided she could no longer manage alone at home, but from the moment she arrived at Ancaster her quality of life improved immeasurably. This is an extremely well managed care home, in which the experienced owners work themselves, to ensure the culture and standards of care are the best possible. My mum described it as a hotel that felt like home. Visits are encouraged any time of day or night and the ability to 'book in' for meals is a great benefit. The food was always of a high standard with plenty of choice and variety. The dining room is inviting and bright with views over the beautifully kept gardens, and this is also true of all the other public rooms. However, all of that is just a bonus, as the thing that makes Ancaster a truly a wonderful place to be, is the staff. They are without exception kind, patient and giving people. One of the things mum liked was that nobody made a fuss. She said that everything was done for you but it didn't feel like you were bothering people. She wished she had come to Ancaster a lot earlier than she did, but as she said 'You don't think like that at the time'. She loved the activities, visiting musicians, trips out to the choir at Comrie and weekly hairdo, but most of all she loved the company and the fact that she had something to get up for every day. Ancaster we can't thank you enough!

Very enjoyable week. Impressed by the care and attention given by all members of the staff. I would not hesitate to return.

Well furnished, lovely garden with summer house, good food, bright friendly staff who always call the residents by their names. Clean and comfortable room with a TV and en-suite, entertainment most days, two sitting rooms, lift and car park. Visitors are made to feel welcome with a visitors room if required, always cups of tea or lunch offered.
This was an experience for me that I will not forget, I will return without worrying as I was well looked after by the hard working staff. The residents were so varied and there was always someone to speak to.

This home provides excellent care combined with only the necessary minimum of the interference, in my view as a retired general medical practitioner, the most difficult of all things is to provide in an open home. May I add, that is based on my other experience with homes, especially as I was a sole medical supervisor of a home of similar character for more than thirty years whilst in medical practice.