Ancaster House, which has recently been refurbished to a high standard, is situated in the centre of Crieff close to local amenities and set within three acres of well maintained gardens.
The home offers residential care on a permanent or respite basis for a number of residents.
All rooms offer en-suite toilet and shower facilities with the many downstairs rooms offering garden access and the majority of first floor rooms overlook the Ochils.
The team at Ancaster House are committed to providing a tailored service for all residents through caring, competent and well trained staff in a very homely atmosphere.
Owner: Coulson & Collins (Crieff LLP)
Person in charge: Julie Wyllie (Manager)
Local Authority / Social Services: Perth and Kinross Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 60+.
Single Rooms: 35
Shared Rooms: 0
Rooms with ensuite WC: 35
Weekly Charges Guide: Personal Care Single £600 – £850 (These prices are only a guideline, please contact Ancaster House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Inspectorate* Report on Ancaster House: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 9.6 (maximum of 10) for Ancaster House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Ancaster House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.764 for Ancaster House is calculated as follows: ( (223 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 288 Ratings = 4.764
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.857 Points relating to the number of positive Reviews for Ancaster House is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7 Target = 0.857
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ancaster House has a Review Score of 9.6 (9.621) from 24 Reviews
Review submitted from a Postal Card by Graham M (Son of Resident) on Friday 10 November 2017. Relates to October 2017.
My father likes the company of the other residents. The staff are very attentive in engaging in conversation with him and in providing tea and biscuits at all hours of the day and night. Since he no longer lives alone, he is not worried overnight. His personal care is delivered without fuss.
Most of the furniture and paintings in his room were brought from his flat. He is very pleased with his room. My father and I can be in contact whenever we want as he has his own telephone installed.
My father enjoys the gardens and particularly the conservatory. He looks forward to the trips arranged by Ancaster House, especially the singing group in Comrie. My sister takes him to the Church 'Friday Club' each week so that he maintains contact with his friends.
The staff at Ancaster House have been particularly perceptive in identifying how to meet my father's needs.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Alan H (Friend of Resident) on Tuesday 31 October 2017. Relates to September 2017.
The home is warm and friendly, The staff kind and gentle to residents. Always welcoming when we come to visit. Always clean and tidy with good meals, freshly cooked. Large open garden with summer house that are all well kept.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Iris H (Friend of Resident) on Tuesday 31 October 2017. Relates to September 2017.
We enjoy visiting our friend. We get a friendly welcome by the staff we are even offered a drink and biscuit as we sit and chat. The home is very clean and well looked after as are the residents. Any problems and they are always ready to solve them. Lovely gardens with a summer house.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by M H (Son-in-law of Resident) on Friday 27 October 2017. Relates to October 2017.
Caring and safe environment. Resident well being and health is the priority. Staff appear to be genuinely very engaged, energetic and happy in the work environment.
This significantly contributes to a joyful and pleasant homely atmosphere. Being in a residential home facilitates prompt care, stable medical and dietary control.
Key care items that could not be easily and effectively provided at home.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by W S (Husband of Resident) on Thursday 19 October 2017. Relates to October 2017.
Over the past few months, we have noted various additional activities/improvements in the home. In particular, the obvious sincerity of the staff when dealing with my wife.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Eileen H (Daughter of Resident) on Wednesday 18 October 2017. Relates to October 2017.
From the moment we viewed Ancaster House it was obvious my mother would be well cared for if she chose to move in.
We did not rearrange a visit, however, the staff and management were all very very welcoming and the home was clean and tidy throughout with staff and residents happy and comfortable.
The room my mother chose has turned out to be perfect for her. We were allowed to move in a few items of her own and this has allowed her to settle in very quickly.
Ancaster House open visiting means I can visit almost daily and I am delighted to say my first impression was correct. Each time I go, I am amazed by how patient, caring and courteous all the staff are. It doesn't matter if they are medical, kitchen, cleaning, maintenance teams, they are all willing to help. Nothing has ever been too much trouble or too time-consuming and I could not be happier with the care and support my mother receives in this safe and secure environment.
The staff have also supported me when I have found the transition to my mother being permanently in a care home difficult.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by William T B (Resident) on Thursday 18 May 2017. Relates to May 2017.
I am spending two weeks of respite to enable my daughter and son-in-law to be free of the responsibility in my respect whilst they carry on the family business. I find the home to be just that - home. The attendants are conscientious and caring at all levels - management, catering, nursing and all other aspects. I should be happy to return in the future.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by S H (Daughter-in-law of Resident) on Monday 20 March 2017. Relates to February 2017.
Since moving into Ancaster House over two years ago, my partner's mother has been very contented. She has a lovely bright and clean room. Staff are genuinely caring and friendly - to visitors as well as residents. They know the residents well and provide a very personal service, catering to the resident's needs and preferences. My partner's mother enjoys the outings and creative activities on offer. Choosing a care home can be fraught but we have no concerns about this one. We feel lucky to have found Ancaster House.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Elizabeth F (Friend of Resident) on Monday 20 March 2017. Relates to February 2017.
As a visitor to Ancaster I found it to be very friendly and co-operative to myself and the residents. I was very surprised by the size of the rooms, huge! Such a lovely setting with doors and views across the garden.
Very clean, tidy and safe. Warm and cosy. My friend and friends family are very happy with her care. Staff are very approachable with some above and beyond to help me. Attractive entrance and very secure. I know my friendly is safe and well looked after. Lots of exciting activities to stimulate the residents. Well done Ancaster!
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Elaine W (Daughter of Resident) on Thursday 16 March 2017. Relates to February 2017.
After my mother was discharged from hospital she was no longer able to look after my father and herself. They moved to Ancaster House on the 17th of January after my brother and I looked at the care home. My parents and family are delighted with the care they are receiving. The staff could not be more helpful and friendly towards them. This has made such a difference to all the family as all their needs are being taken care of 24 hours a day.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by M C (Friend of Resident) on Wednesday 8 March 2017. Relates to February 2017.
Welcoming to visitors, staff always approachable and helpful. The resident I visited yesterday said to me 'we have good food and good care here' This is not the first time she has expressed this to me.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Pauline S (Niece of Resident) on Wednesday 8 March 2017. Relates to January 2017.
My uncle has been a resident at Ancaster House for more than a year now. I am pleased to say that to date, I have nothing but the highest of praise for the excellent care and consideration afforded to him in relation to his health, personal care, well-being and his dignity. The home is bright and welcoming and a great deal of effort is given to providing entertainment and recreational pursuits to encourage involvement and communication between the residents, resulting in a happy and contented atmosphere. During the course of my frequent visits, I have found the carers and manager to be friendly, approachable and understanding and willing to discuss any concerns I may have. The care staff and other staff appear very well trained to deal with every eventuality and are diligent in doing so in a caring and friendly manner. In conclusion, I have peace of mind in the knowledge that my uncle is happy and well cared for and I would happily recommend Ancaster House as an excellent care home.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by John K (Son of Resident) on Tuesday 7 March 2017. Relates to January 2017.
The management and staff of Ancaster House are genuinely caring and supportive both of residents and their family and friends. They engage positively with residents, endeavouring to improve their well-being.
How likely would you be to recommend Ancaster House? Likely
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Review submitted from a Postal Card by Alice M (Volunteer) on Tuesday 7 March 2017. Relates to December 2016.
I found the home very pleasant. Staff are well trained and very friendly. Rooms are all en-suite and furnished well. There are three lounges so there is plenty of choice for your relaxing beautiful gardens having stunning views of The Ochil Hills. There is plenty of entertainment and aerobics going on and there is a well-balanced food menu on offer.
How likely would you be to recommend Ancaster House? Likely
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Review submitted from a Postal Card by Kathy K (Friend of Resident) on Wednesday 1 March 2017. Relates to February 2017.
Excellent home for the residents and family and friends made very welcome when visiting, in fact a home from home.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Margaret K (Wife of Resident) on Wednesday 1 March 2017. Relates to February 2017.
Excellent home. Very friendly atmosphere. We are always made very welcome when we visit. Residents are always kept occupied with craft work and outside entertainment is excellent. Staff go out of their way to help both residents and family members.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Website Submission by Derek (Son of Resident) on Friday 3 February 2017. Relates to February 2017.
I am very happy with the care my father is receiving at the Ancaster Home. He seems to be very content with his surroundings and has a good relationship with all staff. He is kept warm, comfortable and well fed, and his physical and mental abilities/conditions are well monitored.
My personal work has involved visits to very many Care Homes across the UK, so I have many establishments with which to compare the Ancaster. First impressions are always excellent on arrival at the Home, and staff are easy to find and to communicate with.
The Home also smells fresh and clean, which is not the case in so many others.
Visiting access is very easy and friendly, and the staff will always keep one up to date with any current issues.
Basically, I would always recommend the Ancaster to anyone who would need this service and would evaluate it in the top 10% of the nation's Care Homes.
How likely would you be to recommend Ancaster House? Likely
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Review submitted from a Postal Card by Linda (Daughter of Resident) on Tuesday 14 June 2016. Relates to June 2016.
I have found Ancaster House to be a wonderful place for my mum to live. Staff are kind and considerate, showing compassion and caring to all residents. The "bank ground" staff (cleaners and household) need a pat on the back- the place shines and laundry is immaculate. Management are "on top" of what is needed and are open to residents and family suggestions- well done! Keep up the good work and thank you so much.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Ross M (Friend of Resident) on Monday 6 June 2016. Relates to May 2016.
Good support and liaison with Social Services (Perth & Kinross) and with GP. 24 hour care necessity confirmed, resident gradually settled from confused state and agitation at admission to the home. Good staff care and relationships overcame the agitation and the confusion became intermittent. Relaxed visiting times aided the person settling in - appreciating the comforts, the care, and the food.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by M P (Friend of Resident) on Thursday 4 February 2016. Relates to February 2016.
My friend has only been in Ancaster House since 29/1/16, she was welcomed warmly and made to feel wanted. Her room is suitable but is upstairs. She has settled in well and is in now way distressed much to my joy. Her brother-in-law and I have been welcomed and supported in our decision to take her from her own home. We had a home visit from the manager which was very successful. I cannot recommend this home highly enough.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Website Submission by Sandra R (Daughter of Resident) on Tuesday 2 February 2016. Relates to May 2015.
My mum's experience at Ancaster House was nothing short of exceptional. It was with heavy heart that she decided she could no longer manage alone at home, but from the moment she arrived at Ancaster her quality of life improved immeasurably. This is an extremely well managed care home, in which the experienced owners work themselves, to ensure the culture and standards of care are the best possible. My mum described it as a hotel that felt like home. Visits are encouraged any time of day or night and the ability to 'book in' for meals is a great benefit. The food was always of a high standard with plenty of choice and variety. The dining room is inviting and bright with views over the beautifully kept gardens, and this is also true of all the other public rooms. However, all of that is just a bonus, as the thing that makes Ancaster a truly a wonderful place to be, is the staff. They are without exception kind, patient and giving people. One of the things mum liked was that nobody made a fuss. She said that everything was done for you but it didn't feel like you were bothering people. She wished she had come to Ancaster a lot earlier than she did, but as she said 'You don't think like that at the time'. She loved the activities, visiting musicians, trips out to the choir at Comrie and weekly hairdo, but most of all she loved the company and the fact that she had something to get up for every day. Ancaster we can't thank you enough!
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Kenneth C (Resident) on Thursday 5 November 2015. Relates to October 2015.
Very enjoyable week. Impressed by the care and attention given by all members of the staff. I would not hesitate to return.
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Review submitted from a Postal Card by Mary R (Resident) on Wednesday 5 August 2015. Relates to July 2015.
Well furnished, lovely garden with summer house, good food, bright friendly staff who always call the residents by their names. Clean and comfortable room with a TV and en-suite, entertainment most days, two sitting rooms, lift and car park. Visitors are made to feel welcome with a visitors room if required, always cups of tea or lunch offered.
This was an experience for me that I will not forget, I will return without worrying as I was well looked after by the hard working staff. The residents were so varied and there was always someone to speak to.
How likely would you be to recommend Ancaster House? Extremely Likely
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Review submitted from a Postal Card by Bruce T (Resident) on Wednesday 5 August 2015. Relates to July 2015.
Respite resident
This home provides excellent care combined with only the necessary minimum of the interference, in my view as a retired general medical practitioner, the most difficult of all things is to provide in an open home. May I add, that is based on my other experience with homes, especially as I was a sole medical supervisor of a home of similar character for more than thirty years whilst in medical practice.
How likely would you be to recommend Ancaster House? Likely
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There are currently no Care Home Idol entrants who have performed at Ancaster House