The Model Care Home

1 Portrush Road, Ballymoney BT53 6BX

The Model Care Centre, in Ballymoney, takes on a range of nursing packages in a homely and welcoming atmosphere that is ideal for achieving good relaxation and recuperation.

The care centre respects services users' wishes to pursue their personal freedoms and independence, while ensuring that carers can be contacted for any diffculties at all times of the day and night.

Visitors are made to feel welcome upon visiting the home and often invited to join in with the many activities and mealtimes.

Group: Four Seasons Health Care

Person in charge: Vasco Alves (Home Manager)

Local Authority / Social Services: Northern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Pre admission assessment. Ages 65+.

Single Rooms: 32

Shared Rooms: 2

Rooms with ensuite WC: 4

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on The Model Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.9 (maximum of 10) for The Model Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Model Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.944 for The Model Care Home is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.917 Points relating to the number of positive Reviews for The Model Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.2 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 The Model Care Home has a Review Score of 8.9 (8.861) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Model Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Model Care Home

  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1

Good Care.

How likely would you be to recommend The Model Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at The Model Care Home responded to this review on 20 Apr 2018:

Thank you, Anthony, for your wonderful feedback. We are happy to learn your experience at The Model Care Home has been so positive. Have a great day.

Very satisfied with the care received in the home.

How likely would you be to recommend The Model Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at The Model Care Home responded to this review on 20 Apr 2018:

Thank you for sharing your experience of The Model Care Home. We are pleased to hear that it has been so positive. Have a wonderful day.

From the moment we first arrived at The Model Care Home to view the room/facilities we were made very welcome and I have found that 18 months later we continue to be greeted with friendly and helpful staff, from nursing, auxiliary, cleaners, caretaker and kitchen staff. This allows for a very pleasant environment for my mother and relatives who visit. The nursing staff are always approachable and endeavour to answer my questions we may have. It appears to be a happy home.

How likely would you be to recommend The Model Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at The Model Care Home responded to this review on 23 Mar 2018:

Thank you for your comments about your recent experience at The Model Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Submit a Review for The Model Care Home

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Bed Vacancies

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Care Home Idol 2016

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