Situated on the outskirts of Bangor town centre, Bramblewood Care Home is a care home that offers professional nursing care.
It adopts a person-centred approach to all aspects of care taking into account each resident's unique qualities, abilities, interests, preferences and needs in a dignified and respectful manner.
Bramblewood offers care facilities whilst maintaining a homely environment. The home has a range of comfortable, tastefully decorated and well-equipped bedrooms which residents are encouraged to personalise.
Chefs pride themselves in knowing the tastes of residents and preparing a choice of fresh, nutritional meals catering for any dietary and cultural needs.
Staff believe that social interaction between residents and staff provides great mental stimulus to residents which can be far removed from those who live in isolation with only fleeting visits from carers.
Family and friends are encouraged to visit loved ones and to attend any events that are held.
Facilities include: hairdressing and beauty therapy, interdenominational church services and access to all medical professionals (podiatry, optician, dietician, dentist and therapists.)
Group: Burnview Healthcare Ltd
Person in charge: Angelina Santos (Acting Home Manager)
Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 35
Shared Rooms: 0
Rooms with ensuite WC: 11
Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Television point in own room
Latest The Regulation and Quality Improvement Authority* Report on Bramblewood Care Home: click here
* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
The Review Score of 8.2 (maximum of 10) for Bramblewood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Bramblewood Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.704 for Bramblewood Care Home is calculated as follows: ( (139 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 189 Ratings = 4.704
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.536 Points relating to the number of positive Reviews for Bramblewood Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7 Target = 0.286
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bramblewood Care Home has a Review Score of 8.2 (8.240) from 16 Reviews
Review submitted from a Postal Card by Irene P (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
My experiences with staff etc is good. If any problems with mum they are on the phone. All very helpful.
How likely would you be to recommend Bramblewood Care Home? Likely
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Review submitted from a Website Submission by Hilary Q (Daughter of Resident) on Monday 15 January 2018. Relates to January 2018.
I have found all the staff extremely helpful and caring. They are very accommodating when I visit and are always on hand to answer any questions I may have. Only negative is there is no call button in the day room and it is difficult to get attention when wanting to go to the toilet.
How likely would you be to recommend Bramblewood Care Home? Likely
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GAVIN KELLY, Director at Bramblewood Care Home responded to this review on 16 Jan 2018:
Thank you for taking the time to post your positive review on Bramblewood. In respect to the call point we have an order of replacement call points placed and these are hopefully due with us this week. You should hopefully note a call point in the main day room very soon.
Review submitted from a Website Submission by Shannon P (Granddaughter of Resident) on Wednesday 29 March 2017. Relates to April 2016.
My granny was at this lovely care home and when I visited from Canada I could not get over how well she was treated along with all my aunts who visited every day. The staff treated Granny like she was a member of their family and with all the love and dignity she deserved.
Since our time at the care home, I have and will continue to recommend this facility to any and all my friends and family in Northern Ireland. I know anyone who needs to place a family member in a care home could not ask for any better place to care for them than Bramblewood.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Website Submission by Cathy S (Great-granddaughter of Resident) on Tuesday 28 March 2017. Relates to April 2016.
Excellent staff and facilities. They took fantastic care of my great grandmother until her passing. Got them involved with activities and always happy to see us calling for a visit. Would recommend.
How likely would you be to recommend Bramblewood Care Home? Likely
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Review submitted from a Website Submission by Charlene (Granddaughter of Resident) on Tuesday 28 March 2017. Relates to April 2016.
You are never prepared for that moment when a loved one needs to go into care. This is how we felt as a family, that no one could look after our loved one like we did. We were wrong. Each and every person from managers, carers, cooks, domestics male or female gave my granny all the care, respect, love and attention she needed and deserved. This care and understanding was also shown to my extended family from here and in Canada at all times. Staff were so caring that a tree was planted and a bench placed at Bramblewood in memory of my wee granny. We as a family frequently attend any fundraising, open days and keep in touch with all the friendly staff. Staff went beyond the care of duty being a friend to all in the last years of my granny's long life. I would highly recommend BRAMBLEWOOD as the perfect care home for your loved one. Shall be putting my name down ... hopefully not for a while yet, though!
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Postal Card by Nelline A (Daughter of Resident) on Tuesday 28 March 2017. Relates to March 2017.
The staff at Bramblewood are excellent and treat the residents as they would treat their own family. Due to the kindness of the staff, I would have no hesitation in recommending Bramblewood to anyone in the need of a good care home.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Postal Card by Hazel M (Relative of Resident) on Thursday 16 March 2017. Relates to February 2017.
Mummy is a resident of Bramblewood. I find the staff extremely lovely and I am happy with all aspects of mummy's care. Bramblewood have plenty of activities and mum is happy with the food and I often tell her I should come to Bramblewood for my dinner.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Postal Card by S C (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
Since mum's arrival at Bramblewood, she has been shown so much affection and care by all the staff. They see to her needs quickly and without fuss, giving her complete dignity at all time.
They relate to her well and engage with her affectionately. She feels a part of things and valued. As a family, we are all pleased with every aspect of her care home.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Postal Card by Lynn M (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
I am pleased with the care of my mum. The people who look after her are always friendly; from the management to the domestic staff.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Postal Card by Heather H (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
Home always kept clean - staff friendly both to residents and family visitors. Very happy with the level of care given to my mother.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Postal Card by James Y (Son-in-law of Resident) on Monday 13 March 2017. Relates to January 2017.
Having dealt with a number of care homes and my experiences thereof together with my age and professionalism I can confidently recommend Bramblewood as one of the best, although facilities are now outdated.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Gavin Kelly, Director at Bramblewood Care Home responded to this review on 13 Mar 2017:
Dear James
Many thanks for taking the time to review our Care Home. To reassure you, when we took ownership of the Home in 2016 we held the same opinion that areas of the Home were outdated. We set out to invest in the Home. This is a gradual process as we have to manage work whilst also being conscious of not disrupting the daily lives of our residents. To date, we have refurbished a number of areas in the Home, most recently the refurbishment of 13 bedrooms with a further 7 being completed in the next 3/4 weeks. We are upgrading lounges and bathroom facilities at this time also with new soft furnishings to follow. Hopefully, in the next couple of months, the Home will have a modern but comfortable feel in its entirety.
Review submitted from a Postal Card by Diane H (Niece of Resident) on Wednesday 1 March 2017. Relates to January 2017.
The care my Aunt received in Bramblewood was second to none. Every member of staff provided excellent care and attention to her. The standard of the home was beyond what would have been expected. It was excellent.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Postal Card by Sarah S (Niece of Resident) on Wednesday 1 March 2017. Relates to January 2017.
We will never be able to put into words how much we appreciate the care that was provided to my Aunt by all the staff in Bramblewood. They went above and beyond what could have been asked and the level of care was outstanding.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Postal Card by Sheila B (Sister of Resident) on Friday 7 October 2016. Relates to September 2016.
The management and staff listen with understanding "on those days" from time to time when I would be anxious about our "loved one" (resident) and I leave feeling better for the words of reassurance. Bramblewood Care Home is large, bright and uplifting. In the large lounge I'm very happy to greet all the special residents and speak to each one by name.
How likely would you be to recommend Bramblewood Care Home? Likely
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Review submitted from a Postal Card by N B (Resident) on Thursday 22 September 2016. Relates to September 2016.
I find this a very nice home. The staff are all very friendly and cheerful. As well as caring for my partner they have all been kind to me when I have been feeling down or upset.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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Review submitted from a Postal Card by L T (Daughter of Resident) on Tuesday 1 December 2015. Relates to October 2015.
My mother has been a resident in the home for ten months. The care delivered by all the staff is second to none. Care, Laundry and domestic staff have developed a close relationship with my mother and she feels very much part of a family network. Nursing care is excellent and I am always kept up to date with any changes in my mother's health. My mother has complex dietary needs and requires a modified diet. Over the past ten months she has put on weight (much needed) and is delighted with the food provided. As a family we believe the home to be the best in County Down.
How likely would you be to recommend Bramblewood Care Home? Extremely Likely
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February 2018
April 2017
February 2016
April 2014
February 2014
There are currently no Care Home Idol entrants who have performed at Bramblewood Care Home
