Ashbrooke Care Centre

2a Ashbourne Manor, Chanterhill, Enniskillen BT74 4BB

Ashbrooke Care Centre, Enniskillen, County Fermanagh
Ashbrooke Care Centre, Enniskillen, County Fermanagh
Ashbrooke Care Centre, Enniskillen, County Fermanagh

Ashbrooke Care home is located in a quiet residential area on the edge of Enniskillen with views of the nearby countryside. Local amenities including shops, restaurants and the farmers’ cattle market are all located nearby.

One of Enniskillen’s most popular homes, Ashbrooke Care Centre is a modern, purpose built 64-bedroom care home which offers specialist nursing, residential and dementia care in a relaxed, homely setting. The home also offers short and long term respite breaks to allow home carers to take a much needed break.

Facilities include en-suite bedrooms throughout, spacious lounges, an on-site hair salon and attractive, landscaped grounds with an enclosed garden for the residents.

Care Manager Heather Johnson is a highly experienced manager who has over 30 years of experience as a Registered General Nurse and additional qualifications including a Diploma in Orthopaedic Nursing and Rehabilitation (Edinburgh), a Certificate in Sexual Health Skills for Nurses (RCN) and has recently completed a qualification in Leadership and Management at CMI level 7.

The highly trained care team at Ashbrooke take care of the varied needs of the residents, from specialist support to general assistance with everyday activities, whilst also respecting their independence and dignity.

A full time Activities Coordinator provides residents with a full programme of activities, entertainment and events to choose from. The home benefits from strong links to the local community thanks to hosting various community events throughout the year and having established good a relationship with the local council, church groups, GPs, physiotherapists, social workers and other healthcare professionals.

Group: Runwood Homes Ltd

Person in charge: Ciara Cochrane (Manager)

Local Authority / Social Services: Western Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog, Urdu

Single Rooms: 56

Rooms with ensuite WC: 56

Weekly Charges Guide: Personal Care Single £426 – £460 Nursing Care Single £537 – £570

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

* The Regulation & Quality Improvement Authority (RQIA) is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Ashbrooke Care Centre has a Review Score of 9.5 (9.548)

The Review Score of 9.5 (maximum of 10) for Ashbrooke Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Ashbrooke Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.548 for Ashbrooke Care Centre is calculated as follows: ( (204 Excellents x 5) + (68 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 299 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Ashbrooke Care Centre is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered beds ÷ 5). 19 Reviews ÷ 11.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    5
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashbrooke Care Centre?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Ashbrooke Care Centre

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    3
  • Sister of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

I find the care home Ashbrooke very welcoming, bright and clean and staff very helpful to me when I visit. My sister is very happy and content in Ashbrooke. The staff keep me informed of her health and wellbeing between visits.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I am very happy with the home, happy that my relative is getting plenty of food and well cared for.

How likely would you be to recommend Ashbrooke Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother is very ill at present. The care and love the carers give my mother is excellent. If she was at home, she would not be looked after as good. When the carers enter her room, a big smile comes to her face. They work very hard but they take time for each patient talking to them individually and have fun joking with them. 'Ashbrooke Care Centre' is a fantastic home. It is very clean. The patients are content and well looked after.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend of 16 years and at the age of 75 was admitted with Alzheimer's to 'Ashbrooke Care Centre' at the beginning of April 2013. From day one, he was treated with dignity and compassion as were all the other patients. Food was good and all the rooms were clean and the home was very secure. Staff and management were outstanding, kind, caring and friendly to my friend, patients, families and visitors. My friend's sons and I were very content with the care he received.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

'Ashbrooke Care Centre' is one of the best homes in Northern Ireland. I used to own a home and I feel I can judge a good one.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come to visit a family friend every day. The care and staff are really good an helpful. No complaints whatsoever. Home is excellent.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Because I reside in Sydney, Australia and not able to visit often, I rely on emails from 'Ashbrooke Care Centre'. I have found the staff to be so helpful and caring. On my trip back this month, I see the excellent care my Aunt and other residents receive. I am so appreciative of their attentiveness to her needs. The staff are all so friendly when my wife and I visit, not just this time, but on previous visits. In April, my Aunt turned 100 years old and all the staff are to be congratulated on the splendid party that was given to her. I was informed by emails of the plans for the party and afterwards the home emailed me some lovely photos of the occasion. When we ring the home from Sydney, the staff are so courteous and helpful.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home gives the care and protection required for my wife. The management and staff are on hand to help any way they can with respect and consideration. Very happy with all.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is very good. My wife is well looked after. My family is very happy.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is a resident in this care home and the staff treat her with great dignity and respect. All staff are lovely. She really enjoys the organised outings and loves to be included in the daily activities. The home is always clean and her room and clothes are always neat and tidy. I have no worries when I leave her as I am happy and confident with her care.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very well run care home with a good atmosphere and very caring staff.

How likely would you be to recommend Ashbrooke Care Centre? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like my mother to have more company and activities.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found review very helpful, all the staff are friendly and the care that they provide for mum is excellent. Review give us details about mum's diet, her weight, sleeping routine and her overall health and well being.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister has been here for 3 years. I was personally involved in selecting the home for my sister. I no doubt found a wonderful, safe, vibrant environment, where staff react with positive attitudes and effect a highly significant level of care. I am pleased and satisfied with all aspects of my sisters care.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff are caring and considerate of my uncle's needs. I am confident that I will be contacted if there are any issues. I particularly like the fact that many of the staff take the time to engage with my uncle in conversation, given the work load it is impressive that they are willing to accommodate social interaction rather than focussing on physical needs.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I find the staff very friendly and helpful. My father receives 100% care and attention. I feel content with daddy being here he is safe.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner is in this home and I have to say the staff are wonderful taking care of him and my experience with all of them up to date has been great. Thank you.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The patients are well cared for - in an operational and punctual way - with patients needs met.
However the perception is that there is either insufficient time or insufficient staff to provide "care" beyond this. There is little interaction/ conversation/activity with patients beyond their basic daily needs (ie feeding, washing, changing, meal times).

How likely would you be to recommend Ashbrooke Care Centre? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Myself along with my father, sister and two of the service users' grandchildren came to Ashbrooke on 11th May, the day the day following the funeral of the service user.
We were there to revisit my mothers room, spending some time where she has passed away 4 days earlier and to sort out her belongings and to take them home. We arrived to find her room locked, on asking for the room to be opened we were informed it had already been cleared out and her belongings were in a room downstairs for our collection. We were completely devastated, denied the chance to spend time in her room where we could feel close to her again, we took her things which were packed in boxes and carrier bags with her name wrongly spelled on the labels and left feeling the home had no compassion for anyone.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Poor

Staff: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Good

Rooms: Good

Value for Money: Very Poor

Jackie, marketing at Ashbrooke Care Centre responded to this review on 01 Jun 2016:

It is very disappointing to read the comments as there had, for 3 years, been a very good relationship with all parties. All care reviews held by the Western Trust Social worker, along with family during their time at Ashbrooke, were always positive. The staff at Ashbrooke all sympathise with the entire family over the loss of a wife and mother.

I feel that he is very well looked after, he is safe and happy and the staff all genuinely care about my brother.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are very friendly and attentive. You are made to feel welcome when you come to visit. Its a tough job to provide care for so many personalities with differing needs. The team here do it well.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My wife is at Ashbrooke and I am happy with the care she is getting and the help she is getting.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a brother in Ashbrooke and I have to say it is a wonderful home. I had a sister in Ashbrooke and she died there, the staff are just wonderful, they are so caring. They did a guard outside when my sister was carried out of the home, it was very moving.
Now my brother is there and he loves it. I would like to thank all the staff for all they do for my brother, they are stars. I would like to thank them from the bottom of my heart and God bless them all. Thank you all so much.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was very well treated. The meals were lovely, the staff were very attentive. In honesty nothing was too much for them. Thank you for everything.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is very well tun, they provide very good care. The food is very good, the rooms are clean and bed are always clean too. All the staff look after them excellent and come right away when they are called. The clothes are always washed and put back into the room very tidy.

How likely would you be to recommend Ashbrooke Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

No image found

Heather Johnston

Job Title: Care Manager

Description:

My name is Heather Johnston and I am the Registered Manager of Ashbrooke Care Home in Enniskillen Northern Ireland. I have been nursing for over 30 years in each of the areas: NHS, Private Hospital, Private Care Homes and also have worked for two large corporate organisations - in both roles as Deputy Manager and Manager.

I am qualified as a Registered General Nurse (Queens University Belfast), Diploma in Orthopaedic Nursing and Rehabilitation (Edinburgh), and have Certificate in Sexual Health Skills for Nurses (RCN).

Ashbrooke can be visited at any time and I am very happy to take enquiries and provide you with whatever assistance you may require to make your transition into a care home as smooth as possible.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ashbrooke Care Centre