Signature at Bentley House

Thank you to everyone for making my husband's stay so successful.

I became a regular visitor to Bentley House over recent months, and I must say I cannot fault the service they provide. My mother has never felt settled in the previous care homes she has found herself in, and it's such a relief for the family that we've finally found the one.

We're grateful for everything they do, and this will always be my recommendation whenever someone asks.

Bentley House is also a lovely property to visit. The reception area is friendly and warm and they offer many complimentary food and drinks.

I can highly recommend Bentley House for its excellent care. My parents benefited from both assisted care and dementia care over almost two years. It was not just the high quality accommodation, restaurant and café and the imaginative activity programme which was so impressive but the attitude of the staff. From top to bottom there was a real feeling of personal attention and professionalism. They were warm and sincerely caring. They made my parents time in Bentley House something special.

Barry and Carole

My wife went to Bentley House in January, initially for a 3 week stay to give me a break from caring for her at home. She was suffering from dementia and doubly incontinent. To my great surprise, she not only settled in straight away, but seemed quite content, even happy, to be there. There's no doubt in my mind that this was mainly due to the attitude and actions of the staff. Before she had been there a day, it seemed that all the staff knew her name (that may be a slight exaggeration, but not much of one) and would give her a cheery smile and often say a few words. The carers in particular would often tell me how much they liked having her at Bentley House and what a lovely smile she had. I'm sure that none of this was forced - it was all genuine. I could, but I shan't, comment on individual acts of kindness, and approachability - I think it's sufficient to say that there was no-one I met working at Bentley House who I would have been unhappy to employ myself.

I visited a friend here, what a beautiful care home. The place was so clean and the staff are so friendly and welcoming. My friend really liked it here. I would consider (when the time comes) staying here myself.

I have treated with respect, care and kindness from every member of staff in the month I have been here. Nothing was too much trouble. I was made to feel like a well loved member of a family. I cannot recommend this place highly enough. I was here for convalescent care and although I am looking forward to going home, I will miss everyone here.

The staff are always very welcoming and ready to help. There are a lot of different interesting activities for the residents. They have different menus every day and the food look delicious. In the reception, there is a warm environment, and you can have some cake and beverage with family and friends. All the facilities appear very clean and organised. The care team provide an excellent service, and give very dedicated personal care to the people living there. Overall, if anyone is looking for a carehome for their loved one, I would most definitely recommend Bentley House!

The level of care and facilities is not adequate. My mother fears declining in this place. Residents who typically wait ages for carers to come. Residents are left in communal areas with sometimes just a receptionist on duty. Pharmacy delivers late and avoids accountability meetings, causing a resident to go without meds for 24hrs. Falls are a regular occurrence and many are avoidable. Carers are not vigilant, residents are tightly packed into communal spaces and there are no grab rails in communal areas or corridors. Upper floors can reach 30 degrees in summer. Food is unhealthy and high in calories. Lifts frequently break down and out of action for up to 10 days at a time. Lifts are shared with residents, tea trolleys and servicemen.

It is a wonderful place to live. I really love the food. Care is excellent.

My close friend was very well looked after and loved during their time at Bentley House. All the staff were great, in particular the sales team who were very welcoming and took all my friends needs into consideration from the start.

The atmosphere was always welcoming, warm and reassuring, and the staff were consistently compassionate, patient and attentive. Knowing my loved one was safe, comfortable and treated with such respect gave our family real peace of mind during a very difficult time.

We will always be grateful for the care and support provided, and I would highly recommend this care home to anyone looking for a place where residents are truly valued and cared for.

I cannot thank the team at this care home enough for the love, kindness and dignity they showed my loved one. From the very beginning, it was clear that the staff genuinely cared and took the time to understand her needs as an individual, not just as a resident.

Extremely good, always greeted with a smile and plenty of the time and care for all.

Care was wonderful and home was always a smile.

I was visiting my dearest friend from the Army. He lives now in the Bentley House. The place straight from the entrance is very warm, welcoming, not surprised when he told me he feels like at home. The staff is on one side very professional and knowledgeable, but on the other side very friendly and casual. The Care Team is very caring and passionate, the Cleaning Team always makes sure everything is clean, fresh and spotless. If I need a care home in the future, the Bentley House would be definitely at the top of my list.

I cannot speak highly enough of the care and compassion shown by the staff at Bentley house. From the moment we first visited, we felt a genuine warmth and commitment to the wellbeing of every resident. The atmosphere is welcoming, clean, and calm - it truly feels like a home rather than a facility. My aunt had lived there in her final few months. The carers go above and beyond, always treating residents with dignity and respect. They take the time to get to know each individual - their likes, routines, and stories - which makes all the difference.

The rooms are comfortable and well-maintained, and the garden is a peaceful place for residents to relax or spend time with visiting family. The food is varied and nutritious, and tailored to personal needs. What stands out most is the sense of community. There are regular activities and events that keep residents engaged and up. I couldn't believe the quality of life they gave her in the end and the continued support for my family.

The care and attention provided to the residents are second to none. The staff are incredibly kind, patient, and always go above and beyond to make everyone feel comfortable and valued. The activities they organise are creative and engaging, bringing so much joy and a sense of community to the residents. I couldn't recommend this care home enough!

Bentley house is a beautiful home with great atmosphere throughout and a staff team who work well and kindly together, a team that genuinely do care. I have loved visiting Bentley House when coming to visit a dear friend.