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Hallmark Penylan House

Penylan Road, Cardiff CF23 5YG
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Hallmark Penylan House, Cardiff
Hallmark Penylan House, Cardiff
Hallmark Penylan House, Cardiff

Penylan House Nursing Home is located in the suburbs of Cardiff and offers residential care and nursing care as well as dementia care.

Their staff recognise that moving into a care home is a big change in someone's life and and they do all they can to help new residents settle into life at the home.

Care is tailored to the individual and there is a real focus on wellbeing at the home. Their lounge and dining areas are welcoming and friendly.

Care Provided by Hallmark Penylan House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750N/A
Residential Dementia CareFrom £2,050N/A
Nursing CareFrom £1,950N/A
Nursing Dementia CareFrom £2,050N/A

Contact Hallmark Penylan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Jelton Moyo(Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • No restriction on visiting hours

Parking

  • Penylan car park is accessed directly from Pen-Y-Lan Road. Approximately 21 car parking spaces in the car park with 4 reserved as accessible parking. No designated parking for staff or visitors. All spaces are free to be used. The car park is flat and well lit. The car park is regularly litter picked and cleaned. The car park is also well protected by Closed Circuit Television (CCTV)

Hallmark Penylan House Reviews (57)

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9.7

Hallmark Penylan House has a Review Score of 9.7 (9.722) out of 10, based on 16 reviews in the last 2 years. Over all time Hallmark Penylan House has 57 reviews.

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Review from N M (Daughter-in-law of Resident) published on 30 July 2026 Submitted via Website
Overall Experience

This home is brilliant. The care that is provided for our relative is fantastic. The carers genuinely care for their residents and the nurses are diligent in their service too. Our relative feels safe and at home here. The activities get our relative moving and vocalising in the form of singing, dancing and gardening. The home facilitated them being able to watch the tennis during Wimbledon and organised fun activities around the World Cup Football. They get him walking in the garden as often as they can. They have learnt our relatives hobbies, likes and dislikes so as to attend to him in a way he feels seen, heard, dignified and validated. Penylan house is truly an exceptional care home.

Reply from Flor Nessbert, Lifestyles Lead at Hallmark Penylan House

Thank you so much for your beautiful and heartfelt review. Your kind words mean so much to our entire team. It is our privilege to care for your loved one. We are so pleased that you feel welcomed, informed, and reassured knowing he is receiving the care he deserves. Thank you for your trust and...  

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Review from F W (Daughter of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience
I cannot recommend this care home highly enough. From the moment you walk through the door, you always recieve such a warm welcome at reception, which sets the tone for the entire place. The peace of mind they have given our family is priceless. My mum is part of the nursing community here, and the team provides truly holistic, person-centred care. Every single member of staff has such a positive attitude, the lead nurses provide exceptional guidance and the carers are incredibly attentive to her everyday comfort. They truly focus on who mum is as an individual and ensure all of Mum needs are met. A perfect example of this was when they sourced a specialist chair just so Mum could comfortably and safely continue having her showers. It is that level of care and thoughtfulness that sets them apart.

Furthermore the managers based at the home are very approachable. They genuinely listen to any concerns you may have, which are always dealt with on a prompt and professional manner. We are so incredibly grateful for the outstanding dignified support they give Mum every single day.

Reply from Flor Nessbert, Lifestyles Lead at Hallmark Penylan House

Thank you for your wonderful review. We are delighted to hear that your mum needs are met and she is well cared for, and that you have experienced the warm, community atmosphere that means so much to us. Your kind words about the team, management and the peace of mind this brings to your family are truly appreciated and will be shared with everyone here.

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Review from Gail P (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card
Overall Experience

Cannot speak highly enough of the home & the care my mother is given. Nothing is too much trouble. All staff are always welcoming & friendly. The activities organised are excellent & varied. Mum has a lovely room & being able to keep her dog is appreciated so much as Missy is her constant companion - thank you.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan House
Thank you so much for leaving us an Amazing review.
Kind regards

Team Penylan

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Review from Roger O (Son of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience

I cannot speak too highly of the care my mother has received since moving in. The staff are superb and nothing is too much trouble. A quality start to Mum's life in a lovely care home.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for taking the time to share your experience with us. We are truly grateful for your feedback. It's wonderful to hear that our Team dedication and care have made a positive impact on both you and your Mother . Please know that your comments will be shared with the team.

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Review from Sarah S (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card
Overall Experience

A great home, friendly staff and great care and support for my dad and us as a family!

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for taking the time to complete a review. We work hard to create a warm and inviting homely setting for all our lovely residents and families and we are delighted that this has been your experience.

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Review from P S (Resident / Service User) published on 9 May 2025 Submitted via Postal Card
Overall Experience

I had a 2 week respite care in Penylan House. My stay was very enjoyable. All the staff were happy, helpful and conscientious and always had a smile. Overall, my time spent at Hallmark Penylan House was excellent and a very happy time.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

We would like to express our gratitude for your amazing feedback, which inspires all of us to keep up the work that we do. We wish you all the best for the future. Please keep in touch.

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Review from A P (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card
Overall Experience

My mum arrived in the care home not well and very distressed. She is suffering from dementia. The nine months spent in the care home have seen a remarkable improvement in her health, her mood and her memory. She has gone from being aggressive and shouting, to back to being happy and healthy.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you for your kind words and for taking the time to write this review. The team is happy to hear that you are pleased with the care provided to Mum. At Penylan House, we always strive to provide the best quality care possible and will continue to do so.

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Review from R G (Brother of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

Excellent accommodation, first class and well-qualified nursing staff. Administration and support are first-rate and highly professional. Liaised effectively throughout her stay. So reassuring, given my residence in Surrey. Highly commended.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for your kind words and for taking the time to share your experience with us. We're genuinely grateful for your feedback. We will be sure to share your comments with our team.

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Review from C C (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

My mum took residence in Hallmark Penylan House last February. She was very poorly on admission, requiring 24 hour care and life expectancy low. In December, mum reached 88 years of age, if it weren't for this fabulous home I would have lost her. The staff are so warm and caring, when I visit they have become more like friends. What an exceptional care home!

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for sharing your experience. We are delighted to hear about the positive difference Penylan Family has made for Mum. It's wonderful to know that our caring and attentive Team have provided her with excellent care. We truly appreciate your kind words, I will be passing your feedback to the Team.

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Review from J P (Daughter of Resident) published on 14 January 2025 Submitted via Website
Overall Experience
My mum has been a resident of Penylan Care Home since November 2024, so far she has been well looked after. Her eating has improved and she is looking much better and healthier. The food is very good. There is an excellent entertainment team who provide activities and live singers and encourage residents to participate. Christmas was especially good and a joy to be a part of the welcoming Penylan House family.
The carers do a fantastic job under sometimes very difficult circumstances.

Thank you.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan House

Thank you so much for your lovely review. We've loved welcoming Mum and getting to know all of you. It's heart warming seeing Mum thrive.

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Review from C R (Granddaughter of Resident) published on 14 January 2025 Submitted via Website
Overall Experience

My grandmothers care at the home is reflective of which staff are working each day which, although shouldn't be the case, does have an impact on the day to day. There are never problems in general, but her overall demeanor is noticeably improved on certain days. Any issues we have had have been dealt with by the staff on duty and my grandmother is very happy which is wonderful. Certain carers are exceptional and the entertainment and stimulation is fantastic, with live concerts, parties and events that are catered to all residents no matter their ailments and also family members.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan House

Thank you so much for your lovely review. We've loved welcoming Nan in to Penylan House and getting to know all of you. It's heart-warming knowing Nan is very Happy.

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Review from L R (Daughter of Resident) published on 14 January 2025 Submitted via Website
Overall Experience

Throughout the festive period the home was decorated beautifully inside and out. The tree even had embroidered stars with individual residents names on. Every week day there was entertainment, ranging from choirs, individual artists, music students from the university and even a pony dressed as Santa's helper. There were also festive activities, making tree decorations, baking and flower arranging. Nothing is too much trouble and every resident is involved in some way. So much thought and effort goes into organising these activities. There was also a Christmas fair, Christmas party and a New Year's Eve party where families all got together to celebrate. The whole home was involved in some way and the atmosphere was fabulous. There are activities throughout the year, most days in fact, but the team excelled over this wonderful festive time.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you very much for taking the time to write such a wonderful review. We are pleased that you noticed the effort made by the team at Penylan House to make Christmas special for residents. We will continue to strive to provide care to the highest standards to all of our residents.

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Review from T W (Son of Resident) published on 6 November 2024 Submitted via Website
Overall Experience

I have been visiting the care home for a number of years and believe my mother could not be in a better place for her current needs. From reception to care and of course the activities section, the staff are amazing and carry out a wonderful job. First class all, well done and thank you for all your dedication and effort.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for taking the time to write such a lovely review. We're thrilled to hear that you are pleased with the care your mother receives and that our team has made you feel welcome. We appreciate your feedback provided and appreciate the compliments expressed, which will be passed on to the team.

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Review from S D (Wife of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

My experience of Penylan House is it's a very good nursing home. The staff are very welcoming and good at their job. The activities team go one step further to keep residents happy. They are amazing. This is the right environment for my husband. Food is of an excellent standard. Penylan House garden is beautiful.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

We sincerely appreciate your kind words. Thank you for taking the time to provide us with this lovely review. I will be sure to pass your comments in the the whole Team to continue providing the best care possible.

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Review from Sally H (Daughter of Resident) published on 16 August 2024 Submitted via Website
Overall Experience
My relative moved to Penylan House from a residential-only care home when she needed access to nursing care.
The care she received there was exemplary in every respect. Every single member of staff was warm, caring, efficient and kind. Nothing was too much trouble for any of them. As a visitor, I was treated with equal kindness and concern.

I would not hesitate to recommend Penylan House. The facilities are great - even the artwork in the corridors is the real deal but it was the staff who made the place so outstanding.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you for your kind words. It is important to us all that families and residents alike feel reassured that they are receiving the care they need. I will pass your lovely comments to our Team. We are pleased that you have time to look to the artwork displayed around our Home, as some pieces have been created by residents and proudly displayed for everyone to enjoy.

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Review from A A (Wife of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

My husband was treated with dignity and the staff were friendly, respectful and very caring and made it extremely comfortable for him. He is hoping to go back again in the near future. Thank you for all your kindness to me and my husband.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

We appreciate you taking the time to leave us your comments. We are really glad to hear that your loved one felt well accommodated and welcomed at our home. I will pass your comments on to the whole Team. We are looking forward to seeing you again.

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Review from D S (Daughter of Resident) published on 5 July 2024 Submitted via Website
Overall Experience

Penylan Care Home is a welcoming, safe place for your loved one. My father has been a Dementia resident here for 1 year and I cannot thank the staff enough for the care they have given him. It's a huge relief for us knowing that he is in a place that not only caters for his needs but respects his boundaries. The staff work hard and are always professional. There are daily activities for the residents and we love looking at the photos, seeing how the residents engage. Families are always welcomed and we've certainly become part of the furniture!

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for taking the time to share your review. Our team works hard to create a warm and supportive environment for all our residents and their families, we love when relatives join our activities and visit the home. I will share your kind words with the entire team.

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Review from Dean B (Son of Resident) published on 17 June 2024 Submitted via Website
Overall Experience
As the son of a resident, I have nothing but praise to give to the nurses, careers, and staff at Penylan Nursing Home. The level of attention and care provided to its residents is second to none.
My mother has been a resident for over 2.5 years and we could not have wished for a better home for her to be in. They have cared for her continuously and always encourage her to participate in activities which they have plenty of during the week.

At the forefront of the staff's mind at Penylan is resident care first and foremost. Each member is friendly, empathetic and out to do their best for the residents.

Reply from FLOR NESSBERT, Activities co-ordinator at Hallmark Penylan House

Thank you for taking the time to share your experience. We're so glad to hear that your mother is receiving the care and support she needs at Penylan House. It's heartening to know that she feels well-cared for and that the staff has created a safe and comfortable environment for her. We appreciate your kind words about our team's dedication and we will be passing your thoughts to our team.

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Review from Michael G (Son of Resident) published on 7 June 2024 Submitted via Website
Overall Experience
My main contact with the home has been with staff who have been truly wonderful in enabling video call calls with my mother.
I live abroad and am unable to make frequent physical visits, so video calls are an excellent medium which, I think, may have started during the pandemic.
On the occasions when I have visited the home I have found the staff to have been friendly, welcoming and professional in a very demanding environment.
Regarding my mother's care - there are two incidents which stand out - one was the chance to ride the double bicycle, something I never thought she would do again and a visit to the ice rink; my mother would have done both activities when she was younger.
My mother has been exposed to a number of new experiences at the home - particularly the multicultural events and celebrations - something she would not have encountered had she been living at home.

The staff have gone over and above what is expected of them to enrich the lives of the residents.

Reply from FLOR NESSBERT, Activities co-ordinator at Hallmark Penylan House

Thank you for your lovely review. We are very humbled by your kind words. We are very happy that you are pleased with the care and support your mum has been given. Your lovely review and comment will be passed on to the team. Seeing her take part in so many things now is lovely to see. We are happy, as a family, you feel reassured and have peace of mind.

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Review from A M (Son-in-law of Resident) published on 19 January 2024 Submitted via Website
Overall Experience

Excellent care and service are provided by professional and caring staff. Lots of activities are organised to keep residents interested, happy and active. Mental and physical health are closely monitored, and we are kept fully informed of issues, concerns and what we can do to help. Staff are always willing to act on suggestions from us. So happy that they are happy and thriving.

Reply from Karen Payne, Business and Operations Support Administrator at Hallmark Penylan House

Thank you so much for your lovely review of Penylan House. All of our staff are committed to providing excellent care. I will pass on your comments to all staff.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 04 June 2026
  • Well-being
    Good
  • Care and Support
    Requires Improvement
  • Environment
    Good
  • Leadership and Management
    Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 July 2026

Please contact the home for current vacancies

News (0) & Events (0)

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Awards / Recognitions (24)

Accreditations

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Meet the Team (4)

Jelton Mojo
Jelton MojoJob Title:Home ManagerJoined: 2020

My previous profession in Zimbabwe was a camera operator. To be a healthcare professional was never in my mind, however, I have always had attributes of caring nature, giving time to listen, and offering respect to any human being. This led to one of my friends, years ago, to suggest that l should consider a support work role whilst in the UK. At that time, I was very reluctant and assumed that l would only be driving people around for social activities etc., This proved to be a game changer in my life, as l found working with people with mental health issues and learning difficulties in the community rewarding and fulfilling. At this point l noticed that it was not just a job but a ‘’calling’’. I then started my training from level 3 NVQ going through access to nursing then completing BSC 1st class degree in Mental Health Nursing.

I joined Penylan House in January 2020 with the intention of getting a short break from a high-intensity work environment. I have worked in different mental health hospitals, from older adults to mental health intensive care units. I decided to explore my experience in working with older adults which was the driving force for me to join Penylan House Nursing Home as a short-term measure. However, this proved me wrong as l fell in love with working with older adults. I am committed in providing high-quality care in a safe environment like Penylan Nursing Home. I am a passionate, motivated and resident-focused Nurse or Registered Manager possessing an in-depth knowledge of the principles, methods and procedures for diagnosis and treatment. In addition, a responsible self-starter with good interpersonal and communication skills be it in a leadership setting or working collaboratively in a multi-disciplinary team. As the Manager of Penylan House, l solemnly promise that l will foster respecting residents autonomy and dignity while treating residents as customers exercising choices.

Natalie Pesticcio
Natalie PesticcioJob Title:Nursing home co ordinatorJoined: 2019

I have worked at Penylan House for 2 years 6 months. I love the job I do I am very committed to my work. I enjoy building relationships with residents, staff and relatives.

Flor Nessbert
Flor NessbertJob Title:Lifestyle CoordinatorJoined: 2014

Until 2014 I worked as a community volunteer, which included helping my elderly neighbours out. One of them came to Penylan House and I used to visit them there. I was very impressed with the home and applied for a job here, so I started in 2014 as a part-time night care assistant. As well as having NVQ levels 2 and 3 in social care, I studied fine arts in Mexico, where I was born, and I’ve always had a passion for art and painting, I apply my skills supporting residents with meaningful activities, which I’ve been doing since 2016. I received a silver award in the promoting fulfilled lives category, from Wales Care Awards 2022.

Stacey Hodgkiss
Stacey HodgkissJob Title:Customer Relationship ManagerJoined: 2024

Here at Penylan House, I am the first point of contact for prospective new residents and their loved ones.

I joined Hallmark Luxury Care Homes in November 2024, and although I’m new to the care sector, my background in hospitality management fuels my passion for connecting with people. I’m here to help ease any worries you may have and walk you step by step through the process of moving into your new home.

I am proud to be a part of the Penylan House team and look forward to welcoming you and your loved ones to the home.

Frequently Asked Questions about Hallmark Penylan House

What types of Care is Hallmark Penylan House registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Penylan House have?

There are 75 Single Rooms.

What are the Facilities & Services at Hallmark Penylan House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Hallmark Penylan House to the centre of Cardiff?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Penylan House to verify any information. View our terms and conditions. Hallmark Penylan House has an Enhanced Service -more info.