James Nugent Court

14 Ullet Road, Liverpool L8 3SR

Group: Nugent

Person in charge: Jane Sefton (Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Single Rooms: 56

Rooms with ensuite WC: 56

Latest Care Quality Commission* Report on James Nugent Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for James Nugent Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for James Nugent Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for James Nugent Court is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.089 Points relating to the number of positive Reviews for James Nugent Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11.2 Target = 0.089

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 James Nugent Court has a Review Score of 8.1 (8.089) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend James Nugent Court?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to James Nugent Court

  • Daughter of Resident/Service User
    1

My dad was here for only two months and the care that he, and we his family received, was outstanding. It really made dad's last few months peaceful and happy. The staff went out of their way to make him feel loved, safe, valued, and being there, truly felt like being within a caring family. In dad's last few weeks they could not have done more to look after him and his family, letting us stay with him all the time and keeping us all going with drinks, food and emotional support. We will be eternally grateful for the gift of love so generously given. Thank you.

How likely would you be to recommend James Nugent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Tracey Horrocks & Marie Morris, R M N & Care Lead at James Nugent Court responded to this review on 09 Nov 2017:

Thank you for your beautiful comments, It was our pleasure to provide compassionate quality care to your Dad and support you all as a family. He was a pleasure to care for. Positive comments are always appreciated and give great job satisfaction, we will share your comments with all the staff at James Nugent Court.

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Bed Vacancies

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Care Home Idol 2016

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