New Haven Care Home

166 Westfield Lane, South Elmsall, Pontefract WF9 2JY

Group: Rex Develop Ltd

Person in charge: Michelle Haunch (Manager)

Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: After assessment. Ages from 65 to 120.

Single Rooms: 50

Shared Rooms: 0

Rooms with ensuite WC: 50

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Take Westfield Lane from the town centre and you will find New Haven Care Homeon the right after approximately 1mile

Visiting:

Visiting any time (Meal times are Busy times).

Parking:

Has own Car park.

Latest Care Quality Commission* Report on New Haven Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.4 New Haven Care Home has a Review Score of 6.4 (6.411)

The Review Score of 6.4 (maximum of 10) for New Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for New Haven Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.861 for New Haven Care Home is calculated as follows: ( (31 Excellents x 5) + (5 Goods x 4) ) ÷ 36 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.55 Points relating to the number of positive Reviews for New Haven Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10 Target = 0.100 , then divided by 2 = 0.050

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend New Haven Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to New Haven Care Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

Working for the NHS, I visit many care homes and I can highly recommend New Haven. My mother-in-law went into respite at New Haven for two weeks which then led onto permanent residence . I can not praise the staff at this home enough, they attend to my mother-in-laws needs and requirements with 100% attentive loving care. They allow her to keep her dignity at all times. The home is immaculate and well maintained.The staff go over and above any requirements to not only ensure that she is cared for but also to make her feel as though she is loved and they respect her feelings

How likely would you be to recommend New Haven Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Just like a 5* hotel for the elderly with great staff who respond very quickly to any need from the residents. Great choice of food cooked to a very high standard.
I would highly recommend this care home.

How likely would you be to recommend New Haven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We moved our Mum into New Haven Care Home last November and have never looked back. Mum could no longer look after herself at home and having carers go into help out was expensive and not to a high standard. Every thing is different at New Haven! The staff are wonderful and the food is of a very high standard. Mum has the staff running around after her all day long and nothing is ever too much or has to be waited for. Everyone is very friendly and welcoming, there are entertainments and activities on several times a week and Mum has really settled in well.
I highly recommend New Haven Care Home to anyone who wants five star treatment for themself or a loved one.

How likely would you be to recommend New Haven Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for New Haven Care Home

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Awards / Recognitions

February 2015

5 Star Food hygiene certification

Recipient: New Haven Care Home

Date: Wednesday 04 Feb 2015

more details

Job Vacancies

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Care Home Idol 2016

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