Orchard House Neurological Rehabilitation Centre

High Street, Harwell, Didcot OX11 0EX

Orchard House in the village of Harwell near Didcot, is skilled in a wide range of specialist community-based transitional rehabilitation.

Orchard House has eight en-suite rooms and one studio apartment to allow for more independent living, with wheelchair access throughout the building, a training kitchen for residents, therapy room and garden with patio area.

The centre is within walking distance of shops, clubs, a church and sports facilities. Residents can also be supported to attend the local college.

Orchard House is a Headway Approved Provider 2016-18. All clients have their needs fully assessed in order to establish a vision for care that benefits them, for both respite and more complex long-term needs. Staff are experienced in the objectives of the mental health act, as well as being trained in acquired brain injury.

Group: Christchurch Group

Person in charge: Alexandra Da Costa (Registered Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 9 Service Users

Registered Care Categories*: Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Speech Impairment • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 9

Rooms with ensuite WC: 9

Facilities & Services: Independent Living Training • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Orchard House Neurological Rehabilitation Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.3 (maximum of 10) for Orchard House Neurological Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Orchard House Neurological Rehabilitation Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.086 for Orchard House Neurological Rehabilitation Centre is calculated as follows: ( (31 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 58 Ratings = 4.086

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.25 Points relating to the number of positive Reviews for Orchard House Neurological Rehabilitation Centre is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 1.8 positive Reviews (9 registered maximum number of service users ÷ 5). 3 Reviews ÷ 1.8 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.3 Orchard House Neurological Rehabilitation Centre has a Review Score of 6.3 (6.336) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard House Neurological Rehabilitation Centre?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Orchard House Neurological Rehabilitation Centre

  • Brother of Resident/Service User
    1
  • Father of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

Outstanding quality of care.
Consistent service.
Great staff to patient ratio - never feels as though they are short-handed.
Very good pastoral care too.
Completely satisfied.

How likely would you be to recommend Orchard House Neurological Rehabilitation Centre? Extremely Likely

Overall Standard

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Average Rating:   4.5 out of 5

Claire Huby, Marketing Manager at Orchard House Neurological Rehabilitation Centre responded to this review on 09 Jun 2017:

We were delighted to read that your experience with us has been so positive. Thank you for your lovely review.

I am completely happy to recommend this care provider and care home to friends and/or family.
My son is extremely happy at Orchard House, he is beautifully looked after and cared for.
He is happier at Orchard House than he has been ever since he suffered acquired brain injury through two bouts of Pneumococcal Meningitis in a year.

How likely would you be to recommend Orchard House Neurological Rehabilitation Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Claire Huby, Marketing Manager at Orchard House Neurological Rehabilitation Centre responded to this review on 09 Jun 2017:

We were delighted to read that your experience with us is so positive. Thank you.

The home is clean, presentable and friendly but not homely, like a hospital with hospital style beds. This is a care home that lacks leadership and unreachable manager. Poor care plans, no interaction with service users, basic knowledge, no encouragement for service users. Poor diets, unhealthy food given as seen. Staff eat more than service users, take away staff freebies and have healthier food for service users.

How likely would you be to recommend Orchard House Neurological Rehabilitation Centre? Extremely Unlikely

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Average Rating:   2 out of 5

Claire Huby, Marketing Manager at Orchard House Neurological Rehabilitation Centre responded to this review on 09 Jun 2017:

We're sorry to hear that you feel that way. We always strive to improve the service we offer. If you want to talk to us about your concerns please do contact us and we'll be happy to discuss them with you

I was in an RTA 1 and a half years ago and was admitted to hospital in an induced coma and a bleed on both sides of the brain. I spent 5 months in hospital, then a year in a mess, hardly eating, not sleeping, not exercising, very depressed, addicted heavily to painkillers and drinking heavily.
The 10 days here have been absolutely wonderful for my recovery and I feel like I can have a good life again now. I went to the gym 8/10 days and hadn't been once in 1 and a half years. I've eaten lots of good food and have managed to put on over a stone of good muscle weight in my time here, which was important for my recovery as I was terribly underweight before I got here, having been extremely fit before the accident. The chef here is excellent. The staff are all wonderfully kind, good, patient, intelligent and competent, every single one! There was always someone to talk to. I felt safe, looked after, respected and listened to. Many thanks.

How likely would you be to recommend Orchard House Neurological Rehabilitation Centre? Extremely Likely

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Average Rating:   5 out of 5

Jayne Cupit, Marketing Assistant at Orchard House Neurological Rehabilitation Centre responded to this review on 03 Mar 2017:

Many thanks for your lovely review! We are very proud of the great work carried out by our Oxford team and we're happy to have had such a great influence on your recovery. All the best for your continued rehabilitation and recovery.

Very small and specialised unit.
A nice community coping well with a wide span of physical and cognitive abilities.
It now has that elusive combination of good management, good staff team and specifically important for us - an excellent chef.
The best of the 6 places my sister has lived in since her accident.

How likely would you be to recommend Orchard House Neurological Rehabilitation Centre? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

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Value for Money

Average Rating:   4.3 out of 5

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