St Mark's Care Centre

28 Delaunays Road, Sale M33 6RX

St Mark's Care Centre is a purpose-built facility, well located to support a versatile lifestyle with community access, being in close proximity to numerous amenities.

Skilled and dedicated employees have proven themselves in a wide range of care disciplines, including, dementia care (early onset and older peoples), enduring mental health and acquired brain injury.

There is an open door policy to make family feel welcome and a part of the service and there is a strong focus on training and new qualifications where abilities can be enhanced.

Group: Marantomark Ltd

Person in charge: Louise Douglas (Manager)

Local Authority / Social Services: Trafford Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Huntington's Disease • Schizophrenia • Stroke

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Greek, Modern, French, Polish, Russian

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Mark's Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for St Mark's Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for St Mark's Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.7 for St Mark's Care Centre is calculated as follows: ( (51 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 70 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.081 Points relating to the number of positive Reviews for St Mark's Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.4 Target = 0.081

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 St Mark's Care Centre has a Review Score of 7.8 (7.781) from 6 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Mark's Care Centre?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Mark's Care Centre

  • Daughter of Resident/Service User
    3
  • Father of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My aunt has been at St Mark's for 18 months. The staff have been excellent sometimes. Most times understaffed and under pressure, but always willing and helpful. They are all very caring.
The premises are very clean, laundry, if named properly, is returned promptly to the owner.
The food is varied and nicely presented, residents are asked for likes and dislikes and food is provided to suit.
Family and next of kin are contacted when needed and with having a fob entry, can visit 24/7. They have nothing to hide.
Well done St Mark's.

How likely would you be to recommend St Mark's Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My husband resides here at St Mark's Care Centre for respite care and the staff are amazing and very dedicated to their patients and their jobs even supporting the families of the residents. The rooms are lovely and very clean, the gardens are lovely also, everything about St Mark's Care Centre is calm, I would and am happy to leave my husband here knowing he is looked after as I would look after him.

How likely would you be to recommend St Mark's Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.9 out of 5

As a family, we found St Marks Care Centre to have been excellent care towards our dad. We never worry about our dad, we know he is in good hands and well cared and loved.
The staff are always polite and happy and make us welcome and if we need to talk they are always there to listen. The staff always take the time to get to know our dad and are interested in his life. Thank you for all that you do for us.

How likely would you be to recommend St Mark's Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My son is receiving the very best quality of care at St. Mark's. His privacy, dignity and needs are paramount. He is showered, shaved and moisturised daily. All staff are professional, courteous and caring. They are happy to answer any questions you might have concerning your loved ones.
It is a new build and all areas, inside and out, are immaculate. His room and en suite is spacious, comfortable and nicely furnished.
We have complete peace of mind when we leave him and we can't recommend St. Mark's highly enough.

How likely would you be to recommend St Mark's Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff at St Marks are friendly and have made Mum feel welcome. They are always on hand to answer any questions you have. Staff are taking time to really get to know my Mum as a unique individual and this is very important to both her and us. Thank you.

How likely would you be to recommend St Mark's Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

We are very pleased with the care that is given to my dad at St Marks, the staff are very caring and look after him well. The home is lovely and kept very nice, they also have activities on a daily basis. I looked round quite a few homes before dad went in and St Marks was the nicest and it has proved to be a good choice.

How likely would you be to recommend St Mark's Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Submit a Review for St Mark's Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for St Mark's Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Mark's Care Centre