45 Maidstone Road, Chatham ME4 6DP
Owner: Phoenix Residential Care Home Ltd
Person in charge: Rita Grantham (Manager)
Local Authority / Social Services: Medway Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Single Rooms: 18
Latest Care Quality Commission* Report on Phoenix Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Phoenix Residential Care Home has a Review Score of 7.4 (7.361)
The Review Score of 7.4 (maximum of 10) for Phoenix Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Phoenix Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.083 for Phoenix Residential Care Home is calculated as follows: ( (3 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.083
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.278 Points relating to the number of positive Reviews for Phoenix Residential Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.6 Target = 0.278
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Malcolm W (Son of Resident) on Wednesday 12 July 2017. Relates to December 2016.
When I first saw this care home, I felt that it was a bit run down and needed a little updating, but after my mother was in the home for just a couple of days, I realised that the main ingredient of a good home is the care that is given to the residents. My mother certainly got that.
My mother passed away at Christmas 2016, but she went with me having the knowledge that she was well cared for by the staff which helped my family through her passing.
By the way, while she was there, the building undertook a decoration and updating.
Thank you to all the staff.
How likely would you be to recommend Phoenix Residential Care Home? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Phoenix Residential Care Home
There are currently no Care Home Idol entrants who have performed at Phoenix Residential Care Home