The Lindsay, Poole, Dorset
The Lindsay, Poole, Dorset
The Lindsay, Poole, Dorset

The Lindsay is a purpose-built home offering nursing, dementia and palliative care. Short stays are offered, and daycare too, to help both carers and their elderly loved ones at times when they need a break or a little extra support. It could be that you’re going away and you want peace of mind that you’re loved one won’t be on their own, or they might need to recuperate after an operation or illness.

The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home also has its own cinema and café as well as lounges, library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether you’re a friend, relative or loved one.

Group: Bupa Care Homes

Person in charge: Claudia Carvell (General Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care

Latest Care Quality Commission* Report on The Lindsay: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 06 Nov 2017

The Lindsay is a purpose built home offering nursing, dementia and palliative care. We offer short stays too. We have two bed vacancies, please get in touch to find out more.

Reviews

9.2 The Lindsay has a Review Score of 9.2 (9.228)

The Review Score of 9.2 (maximum of 10) for The Lindsay is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for The Lindsay in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.825 for The Lindsay is calculated as follows: ( (101 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.403 Points relating to the number of positive Reviews for The Lindsay is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.4 Target = 0.403

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Lindsay?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Lindsay

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I was bowled away by the level of care and attention my mother received here. Every member of staff was happy and gave her as much time as she needed. She will definitely be coming back next time she needs respite care.

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at The Lindsay responded to this review on 10 Oct 2017:

Thank you for your review. I'm so glad to hear that your mum enjoyed her stay with us and your kind words about our staff. I hope that your mum comes again soon for some respite care.

This is the best choice I could have made - brilliant staff, brilliant carers and nurses. Brilliant night carers and brilliant care home. Plus brilliant laundry service and cleanliness and brilliant reception staff and also a big thank you to your hairdresser. I shall miss you all til the next time.

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at The Lindsay responded to this review on 25 Sep 2017:

Thank you for your review. So glad to hear that you had a good time while you were staying with us, hope to see you again soon.

Everything was very good. Staff always smiling and helpful - food good - nothing was too much trouble for anyone and my stay was a good experience. Thank you.

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administator at The Lindsay responded to this review on 12 Jun 2017:

Thank you for your review. So glad to hear that you had a good stay with us.

My mother has a cognitive impairment and needs lots of help and support with all aspects of her life. The staff at The Lindsay are all kind and caring. They treat her with dignity and affection and I know she feels well care for and safe.
The various social activities add a variety to each day and my mother particularly enjoys the outings.
As a daughter of someone in a care home, I particularly value the communication from nursing staff and carers, so I know exactly how my mum's doing.

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at The Lindsay responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Really lovely. It's super. Friendly and clean. The staff are lovely!

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrtor at The Lindsay responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The first thing that struck me was the overwhelming sense of care and commitment shown by all the staff at all times. Nothing was too much trouble, they remain bright and helpful even in the most demanding situations. The rooms are adequately and well furnished and are easily personalised by residents, being brand new are its a bit plain. The food is excellent and well thought out by a top chef! Also, security is very impressive without being intimidating. Overall if I could afford it, I would love to spend my last days in such a reassuring, supportive welcoming home.

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Always a delight realising the comfort and experience this lady is gaining from being well enveloped in both reassurances for not only herself but other folk that care for her health, wellbeing and spiritual needs. An entirely worry and stress free environment to recuperate or dwell long term.

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My wife needed a respite for two weeks, I stayed for four.

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am thrilled with every aspect of the care and attention that my mother has received since moving to The Lindsay. Because I live in Canada, I need reliable staff and a home where I can trust others to provide the care I cannot. I have found it! Everything about the experience has been positive.
- I feel incredibly lucky that I found The Lindsay.
- Activities could be improved if existing themes and materials were more sophisticated and less child like.
- My mothers friend's describe it as 'living in a hotel' having wine with lunch made it feel more like home.
The attention to detail for mum's birthday was the icing on the cake! I can't begin to express my gratitude!

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a find, my mother didn't want to go into a care home, she is so happy, safe and well looked after she refuses to go home. Great staff professional, enthusiastic and driven by an ethos of high standards. Perfect.

How likely would you be to recommend The Lindsay? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Lindsay