






The Lindsay is a care home offering nursing, residential, dementia and palliative care.
Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.
Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs....
Care Provided by The Lindsay Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact The Lindsay Care Home for full pricing details and T&Cs.
Contact The Lindsay Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Ian Dunthorne (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- Free on-site parking.
The Lindsay Care Home Reviews (140)
The Lindsay Care Home has a Review Score of 9.7 (9.671) out of 10, based on 25 reviews in the last 2 years.
Over all time The Lindsay Care Home has 140 reviews.
There are a range of activities which are very suitable for her dementia. Overall, I am very happy that her need are being fully met.
We appreciate you sharing your experience with our home. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. We're committed to continuing to support you and your family in every way we can.
5 star hotel with 5 star care. Lovely people and facilities. Food maybe a little modest.
Thank you for your review. We are happy to hear you found our staff and facilities to be lovely. Thank you for choosing us for your stay.
Mum moved into the Lindsay in May 2026 since she moved in she has been with kindest and respect at all times. All staff including the chefs have taken great to ensure all her needs are met. All staff encourage mum to participate in activities, express her choices and preferences. The welcoming friendly experience starts as soon as you walk through the door and nothing is too much trouble.
Thank you for your lovely feedback. We are delighted to hear that your mum has settled in so well and is being treated with such kindness and respect. It's wonderful to know that our team, including the chefs, are helping to ensure her individual needs, choices and preferences are supported every...
Mention the word 'care home' can have a very daunting thought, however, I visited The Lindsay Care Home, unannounced and quite nervous, only to be greeted very warmly by a lovely lady who instantly put me at ease. I was given a comprehensive tour of the home and delt it would be a perfect place for my husband's requirements. Two weeks later I feel very happy with my choice. The manager is very approachable. The chef is amazing serving food to a high standard, how many care homes offer a full English! The caregivers are patient and very understanding. Well done to all the staff at The Lindsay for going the extra mile!
Your feedback means a lot to us and the team at The Lindsay Care Home. The transition into a care home can indeed be daunting but it is great to hear how reassuring and welcoming the team were while your husband settled in with us. It's wonderful to know that you feel your loved one has been well...
My sister has been well cared for and the staff have been very patient. The care home is very friendly and I have been kept informed at all times about problems with my sisters health.
Thank you for your review. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. Please let us know if there is anything we can do to make your sister-in-law's stay as comfortable as possible.
The Lindsay Care Home is like a four-star hotel with nursing care. The staff are professional, friendly and welcoming and show a caring attitude to the residents. I felt welcome every time I went there, but more important, my sister in law is happy there.
It's always encouraging to read reviews like this. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're delighted to hear that you're pleased with the facilities at The Lindsay. We work hard to ensure our home feels welcoming, comfortable and well cared for. We hope to continue providing your loved one with the best possible care.
I am a visitor bringing a wife to see her husband 3 times a week. On arrival greeted by staff and made very welcome. When going to his room all staff speak and make a drink when given him one even when very busy. They work very hard and stop to help when needed. I have my hair done and hair dresser is very good.
Thank you for taking the time to leave your review. We are very happy to hear how welcoming the staff are when you visit the home and how they go above and beyond to make you all feel at ease. We are looking forward to seeing you again.
I have been very impressed by the high standards of care from all the staff here. Everyone has been extremely pleasant and attentive and competent. It is a very friendly, professional and reassuring place to be, especially as I have just left hospital.
Thank you for taking the time to leave your review. It is always nice to hear words like "attentive" and "professional" being used to describe our care. Thank you for choosing The Lindsay for your stay.
My husband has received good care kept fed and watered and he likes communicating with staff. Thank you for all of his care. I appreciate it. He likes coffee and can be heard calling coffee coffee also he expects it straight away. He is very good doing exercises thank you.
Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care. We hope to continue providing your loved one with the best possible care.
I would recommend The Lindsay most certainly. The staff very friendly and kind and very helpful. Every floor is so clean fresh and tastefully done, and comfortable and I love their light fittings.
Thank you for your kind words. It is always nice to hear from residents feeling like they are cared for and looked after and it is always nice to hear words like "very friendly and very kind" being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
My mum moved into The Lindsay after not being able to cope at home on her own any longer. Since she 1st moved in, the staff have been very friendly and helpful. The home is always lovely and clean. The food looks amazing.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are also delighted to hear how much of a difference the staff have made to this transition. We totally agree that the food at The Lindsay is delicious! I'm glad your mum is enjoying the stay. We are looking forward to seeing you again soon.
I am restricted with number of words. I had concerns about Mum's care up to Feb 2025 when she passed away after 5+ years at The Lindsay. During that time there were 6 changes of manager and countless issues, some serious enough to report to both the CQC and local authority. My main concern was call bell response times. The current manager took 4 months to formally apologise about such issues with Mum's care early this year. I also reported to BUPA several H&S concerns which could have affected residents, visitors and staff... why did it take a relative to point out hazards! Why didn't I move Mum elsewhere? Well, her first years at The Lindsay were mostly under Covid restrictions and then, with her Alzheimer's, it was deemed best for her to stay in the environment which was familiar.Therefore my only hope was to fight for improvement... but it was stressful and exhausting for me to do so, and the home has just been upgraded from "Requires Improvement" to "Good" by the CQC.
We're sorry you were not always happy with your mum's care during the 5 years she spent with us. She was a much-loved member of The Lindsay family. The team are naturally very proud of the Good CQC rating received, recognising their efforts and the stable management team in place. I am so very sorry for your loss.
My sister has been at the Lindsay for two weeks. I have been very impressed with the staff and the facilities . The caregivers are all friendly and has made my sister feel at home. I am welcomed whenever I come to visit, and having shared a meal with her, I was very impressed with the food. I was particularly impressed that staff have made an effort to include my sister in activities.
Thank you for your lovely review. We are happy to hear that your Sister has been made to feel at home in such a short time and that you always feel welcomed on your visits. We hope to continue providing your Sister with the best possible care.
Also, the member of staff on reception always remembers me, good front of house.
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Gran in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Gran with the best possible care.
A lovely place to live and the care is second to none, I have been very impressed with all that I have seen.
Thank you for your lovely words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
Excellent food and service in the dining room. Staff were consistently patient and helpful.
We appreciate you taking the time to leave us your lovely review. It is always wonderful to hear words like "Patient" and "Helpful" being used to describe our staff and we hope The Lindsay Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.
Dad very happy, and well looked after. Always enjoys the food.
Thank you for your kind words. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.
The food is amazing, and it's so good to see Dad enjoying his food again.
His room is spacious and clean; we are just waiting for PAT testing so Dad can have his smart speaker, and waiting for some pictures to be put up on the wall. Overall, all of us are really pleased and relieved with the care Dad is receiving. Thank you.
Thank you for your kind words. We are so pleased to hear that your Dad has settled in well and that you can feel at ease with him in our care. It is wonderful to hear that you are impressed with the high standards of care provided, the delicious meals provided and the comfortable environment at The Lindsay Care Home. We hope to continue providing your loved one with the best possible care.
The staff are excellent, wonderful activities for all residents. My mum is very happy living in The Lindsay, loves the food and enjoy he outings.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and that they are happy living at The Lindsay as well. Please let us know if there is anything we can do to make their stay as comfortable as possible.
Outstanding End of Life care for my 98 year old Mother.
After a stay in hospital, Mum returned to The Lindsay Care Home for end of life care. Staff popped in to welcome her back, spend time with her, make her smile, checking on her comfort and her physical, emotional and mental wellbeing, whilst being mindful of us and recognising we wanted to spend time with her.I was so very moved by the love, care and respect for Mum's dignity throughout this very difficult time. My husband and I spent 3 days with Mum before she died and were touched by the gentleness, consideration and thought given, not just to Mum, but to us, as relatives too. Senior staff kept us abreast of developments and checked with us at each stage as to how we wished to move forward, the proceedings and what would happen next. When Mum passed away, staff were so very thoughful of our needs. They came up to pay their respects and all had something lovely to say about her. I am so grateful to you all. Thank you.
Thank you for your lovely review. We hope The Lindsay care home did everything possible to make the transition as easy as possible. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care. Sending our warmest regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 August 2026We provide nursing, residential and dementia care. Please contact us for latest vacancies.
News (3) & Events (0)
- 07 Oct 2025
The Lindsay Bupa Care Home recently welcomed residents, families, staff, and members of the local community to a celebratory event marking its latest “Good” rating from the Care Quality Commission...
- 07 Oct 2025
The Lindsay Bupa Care home has been rated ‘Good’ by the Care Quality Commission (CQC), following its latest inspection. The CQC report assessed The Lindsay as 'Good' in all areas:...
- 06 Feb 2025
This week, popular fitness TikTok influencer, Bailey Greetham, visited two Poole-based Bupa Care Homes, to get residents moving. Residents at The Links and The Lindsay Bupa Care Homes, welcomed Bailey...
There are no upcoming events for The Lindsay Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for The Lindsay Care Home.
Meet the Team (7)

My name is Ian and I joined The Lindsay as home manager in December 2024.
I live locally to the home although I am from Bedfordshire originally.
My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.
I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.
My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

I joined Bupa in February 2018 and have been working as the clinical deputy manager at The Lindsay since May 2025.
During my time with Bupa, I’ve gained experience in several roles, including RGN, unit manager, clinical services manager, home manager and area support manager. Each position has helped shape my approach to leadership and strengthened my passion for delivering high-quality, person-centred care.
I moved to the UK from Romania in 2015, and from the very beginning, I felt drawn to supporting older people. Working in the care sector has allowed me to build meaningful, long-lasting relationships with residents and their families. I truly value being part of an environment where compassion, dignity and trust are at the heart of everyday life.
What I enjoy most about my role is making a positive difference to residents’ wellbeing, whether through clinical support, reassurance, or simply being there for them. I also take great pride in supporting and developing our nursing and care teams. Helping colleagues grow, feel confident and work together to deliver exceptional care is one of the most rewarding parts of what I do.
I live locally to the home, just a five-minute drive in the morning when there’s no traffic. I have two amazing boys—well, three, including my husband! We don’t have any grandparents here to help with the children, so balancing personal life can be challenging as one of us is usually at work, but we always manage. I have two brothers: one lives and works in the UK, so we see him often, and he is the godfather of my little Theodor, who is three. My other brother works in the Navy and lives in Romania. My mum works in Italy, and my dad is retired and living in Romania.
My passions, interests and hobbies… I love reading, running, gardening, cooking, cleaning and going for walks with my family. In my spare time—which doesn’t really exist, as I’m addicted to work and find it hard to disconnect—I enjoy keeping busy and active,

Susannah works closely with residents, families and the wider community to enrich daily life in the home and promote positive connections locally. She is passionate about creating a warm and welcoming environment and ensuring residents enjoy meaningful, person-centred activities tailored to their individual interests and abilities.
She brings a diverse professional background, having previously worked as a Cabin Service Director with British Airways, in education, and within central Government at Whitehall. These roles helped shape her strong leadership, organisation and people skills, which she now applies to delivering excellent care experiences.
Outside of work, Susannah enjoys spending time with her family, staying active through tennis, golf and sea swimming, and expressing her creativity through sculpting and cooking.

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.
I love it when friends and relatives come in and see their loved ones looking fresh and happy.
Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.
I enjoy meeting people and really enjoy my current job role.
Outside of work, I have two adult children and six grandchildren.

I joined The Lindsay as a receptionist in the summer of 2023.
Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.
I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.
I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.
I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

I have worked for Bupa since 2022, initially as a receptionist and more recently as a financial administrator.
Before joining Bupa, I was working in retail and the hotel industry, where I developed strong customer service skills, resilience and the ability to work well under pressure. Through these roles, I discovered that the most rewarding part of my work was supporting people and making a positive difference in their day. This led me to transition into the care sector, where I could apply my interpersonal skills in a more meaningful way, providing compassionate and person-centred support and building trusting relationships.
I enjoy working within care because it allows me to make a difference in people’s lives. Supporting individuals with compassion, dignity and respect and helping them maintain independence and quality of life is both meaningful and rewarding for me.
Outside of work, I am a parent, which is a whole other job on its own. I have two beautiful children aged 11 and 7, they keep me very busy most of the time so when I do get some time I enjoy being creative and exploring creative outlets such as art.
Frequently Asked Questions about The Lindsay Care Home
What types of Care is The Lindsay Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Lindsay Care Home have?
There are 70 Single Rooms.
What are the Facilities & Services at The Lindsay Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Lindsay Care Home to the centre of Poole?
3.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lindsay Care Home to verify any information. View our terms and conditions. The Lindsay Care Home has an Enhanced Service -more info.