Gracewell of High Wycombe

The Row, Lane End, High Wycombe HP14 3JS

Gracewell of High Wycombe is a new luxury residential care home in the rural village of Lane End, on the edge of High Wycombe.

Specialising in high quality dementia care, nursing care and respite care for the elderly, this state-of-the-art care home features large, spacious en-suite rooms for all residents with all the Gracewell touches that help to set them apart from other nursing homes, including a hair and beauty salon, cinema and the 5-Point Gracewell Personalised Care Programme.

As well as offering excellent care services to elderly in the immediate area around High Wycombe, the home is also easily accessible from neighbouring areas such as Beaconsfield, Bourne End, Cookham, Marlow, Princes Risborough, Stokenchurch, West Wycombe, the Chilterns and South Buckinghamshire.

Group: Gracewell Healthcare Ltd

Person in charge: Sheena Croston (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Old Age

Single Rooms: 72

Rooms with ensuite WC: 72

Latest Care Quality Commission* Report on Gracewell of High Wycombe: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Gracewell of High Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Gracewell of High Wycombe in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.737 for Gracewell of High Wycombe is calculated as follows: ( (144 Excellents x 5) + (23 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 179 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.972 Points relating to the number of positive Reviews for Gracewell of High Wycombe is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 14 Reviews ÷ 14.4 Target = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Gracewell of High Wycombe has a Review Score of 9.7 (9.709) from 15 Reviews


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of High Wycombe?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of High Wycombe

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Cousin of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

Can not complain about anything. Very clean and friendly, so supporting.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of High Wycombe responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

Very happy with the overall care. The staff are very pleasant and always ready to oblige. I cannot fault anything. Carry on the excellent way this home works.
5 Star

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of High Wycombe responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

Lovely home and garden with activities to suit all. The staff are very caring and supportive to residents and families.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of High Wycombe responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

I truly can't fault the care my mum receives at Gracewell, she has very late stage Dementia. Everyone from management, carers and housing staff treat my mum with such kindness, consideration and dignity. Her nursing care requirements are extremely well catered for and every time I visit, my mum is clean, dressed and smells lovely from hygiene care. The facilities, entertainment, gardens and communal areas although not accessible to Mum who is bedridden are outstanding and I watch so many clients enjoying them.
The job of looking after grown, elderly adults with Dementia needs is immensely difficult and extremely draining but tirelessly the staff go above and beyond with a cheerful disposition to look after my wonderful mum and the other residents. Thank you to you all.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of High Wycombe responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

The standard of Gracewell of High Wycombe itself and the care of all the staff are in my opinion exceptional. My mother has been a resident since the beginning of December and the staff made her feel welcome, valued and reassured and continue to do that on a daily basis. They have been proactive and sensitive about her increasing nursing needs and adjusted her care as required.
I cannot praise this home enough, it looks and is a very well run and caring home.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Gracewell of High Wycombe responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.

After an initial respite in an alternative home in the area it was clear Mum needed more permanent care, thus I searched all availabilities and set up a short list. Gracewell of High Wycombe came out on top for location, home quality and level of expected care, they also were not the highest in price.

So Mum moved in, and the experience matched the research, Mum was very happy, and the family were very happy.

We liked Gracewell, however, this location is over 2 hours from family so we have now found availability in another Gracewell only 20 minutes away and Mum's moved. We were concerned that they may not live up to the high standard set at High Wycombe, but can not report that the Gracewell brand is consistent and Mum is really happy.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Marketing, Digital Marketing Executive at Gracewell of High Wycombe responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

Enjoyed my stay. Everything is satisfactory. Staff helpful and friendly.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Gracewell of High Wycombe responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

Some good. Some bad.

How likely would you be to recommend Gracewell of High Wycombe? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Marketing, Digital Marketing Executive at Gracewell of High Wycombe responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

Warm welcome. Helpful in all respects. A very friendly and 'homely' atmosphere.

It is certainly a care home not only in name but in reality.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Gracewell of High Wycombe responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

My father came to live at Gracewell 3 months ago. His needs were met in all areas by the caring respectful staff. The high standards of care and kindness were reflected in the beautiful well-designed home which allowed Dad to walk freely as his dementia required in a safe environment. His family always greeted and made to feel part of an extended Gracewell's family. Dad's quality of life was greatly improved. I would highly recommend this wonderful residential care home.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Gracewell of High Wycombe responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.

After a very bad fall and five weeks in hospital, my considerable needs were well assessed by Gracewell and I was moved to Gracewell the following day. I've received careful, firm and kind nursing care and have made tremendous progress in only a few weeks. The response from all the staff is very good, compassionate, friendly and helpful. Management is willing to listen to suggestions and the food is excellent.
This is a new building, light, bright and quite inspiring. I would highly recommend Gracewell of High Wycombe to anyone.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sunrise Team, Digital Marketing Executive at Gracewell of High Wycombe responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

I could not ask for more attentive care for my 91-year-old mother whose needs are now way beyond my own capability of providing. She is immobile, though refuses to accept it, has lost her sight and is suffering advanced dementia. She demands constant attention. Despite her limited capacity for enjoyment, the staff arrange entertainment and take her for wheelchair walks and do their best to stimulate her mental processes. Both my husband and I have our own health problems and it is a great relief to know that Mum is well cared for.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Lewis Sluman, Digital Marketing Executive at Gracewell of High Wycombe responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team

Mum moved to Gracewell from another nursing home which was of a very good standard, with the expectation that her overall quality of life would improve at Gracewell. She has now been a resident for 2 months and I am pleased to say that she is being looked after very well and enjoys engaging with staff and getting involved with activities. We feel her quality of life has improved. The home is lovely, brand new, bright and cheery with a good welcome for visitors from the excellent staff. It is nice to use the dining room and join Mum for meals.

This home is well run with supportive and attentive staff for both residents and visitors.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Lewis Sluman, Digital Marketing Executive at Gracewell of High Wycombe responded to this review on 04 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.

Very good recently opened care home.
Staff give first class support to residents and present the home as a first class and efficient residence. High standards are kept in all aspects and the quality of the rooms and food provided can be well recommended. This is a well-managed business and deserves to progress.

How likely would you be to recommend Gracewell of High Wycombe? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

UK Marketing, Marketing Assistant at Gracewell of High Wycombe responded to this review on 25 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.

My cousin seems very well cared for and the home is to an exceptionally high standard. It seems the staff look after him very politely and with consideration.

How likely would you be to recommend Gracewell of High Wycombe? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Gracewell of High Wycombe responded to this review on 24 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.

Submit a Review for Gracewell of High Wycombe

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Sheena

Sheena Croston

Job Title: Home Manager

Description:

I am very proud to be the Home Manager for Gracewell of High Wycombe and am passionate about creating a lovely home to live in. We have recruited an excellent team and welcomed in our first residents 31st May 2017. I love being a nurse and have specialised in a variety of roles over the last 30 years and have management experience in both the NHS and within care homes.

Hayley

Hayley Devereaux

Job Title: Home Admissions Advisor

Description:

I am extremely excited to be working with Gracewell and to be a part of their new venture Gracewell of High Wycombe in Lane End. I look forward to welcoming in our new residents and getting to know them as well as meeting families looking for support and guidance to be able to offer the best solution for them. I feel tremendously privileged to be working for a community who is paramount at providing the best possible care providing 'A New Way to Live Well'.

Claire

Claire Styles

Job Title: Home Administrator

Description:

I have worked in the Care Home industry for several years and I have enjoyed every minute of it. After having a two year break I felt that I needed to come back into care as that is where my heart lies. Myself and my reception team will endeavour to provide a welcoming friendly and helpful service.

Paul

Paul Levy

Job Title: Head Chef

Description:

I have worked in the catering industry for 33 years delivering high standards of food. For the past 20 years, I have worked in the care industry and find my role very enjoyable and rewarding. I like to meet different residents with different needs and expectations and I try my best to go the extra mile in what I do. At Gracewell healthcare, you work alongside a great team that help each other to achieve daily success.

Sharon

Sharon Carter

Job Title: Head Housekeeper

Description:

This is my first care home position although I have been a hotel and conference centre head housekeeper for the past few years. I lead a team of housekeepers dedicated in making sure the highest standards of cleanliness are met at all times and that our residents are in a clean, safe and happy environment.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of High Wycombe