Pemberley Manor Care Home

Grays Farm Road, Orpington BR5 3AD
Review Us
9.9 96 Reviews
  • Pemberley Manor Care Home, Orpington
Pemberley Manor Care Home is a purpose-built modern care home for up to 75 residents. Close to Chislehurst in the borough of Bromley, the home is conveniently located close to the A20 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually offering a truly person-centred approach.

The care home provides person-centred residential and specialist dementia care across three floors. The home also offers short-term respite care, ideal for a period of convalescence following a stay in hospital. From the moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.

Care Provided by Pemberley Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Pemberley Manor Care Home to find out the exact price for your requirements.

Contact Pemberley Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Pemberley Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jade Smith (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • There is a car park onsite.

Pemberley Manor Care Home Reviews (96)

9.9

Pemberley Manor Care Home has a Review Score of 9.9 (9.888) out of 10, based on 35 reviews in the last 2 years.
Over all time Pemberley Manor Care Home has 96 reviews.

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Reviewer Connection to Pemberley Manor Care Home
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Review from Debbie P (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled in very well and talks very highly of the friendly attentive staff. I live a fair distance from the care home but staff are always kind enough to conect me to my mum by phone. Staff seem to be dotting around all the time checking everyone is okay it feels a secure enviroment.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your kind review. We're delighted to hear that your mother has settled in well and that she speaks highly of our team. Ensuring regular communication with families is very important to us, so we're glad we can help you stay connected even from a distance. Our staff work hard to maintain a warm, attentive, and secure environment for all our residents, and it's wonderful to know this has been your experience.
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Review from K F (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Pemberley for around a year before she sadly passed , the management and staff were fantastic with a special mention for Jamie, Jo and Angela, nothing was too much trouble and they kept me updated every step of the way, i cannot recommend this home highly enough.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for taking the time to share your kind words about Pemberley Manor. We're truly sorry for your loss, and it means a great deal to us to know that our team could provide comfort and support to both your mum and your family during her time with us. Your special mentions of Jamie, Jo, and Angela have been passed on, they'll be touched to know their care made a difference. We're grateful for your recommendation and for allowing us to be part of your mum's journey.
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Review from Lee C (Son of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I viewed Pemberley Manor care home prior to my mum having a Permanent residential placement there. On the day I viewed, there was an immediate sense that I had found the right place, a comfortable warmth from entering and meeting the receptionist to meeting other staff members and being shown around
and discussing my mothers potential care there.
My mum settled in, became very comfortable, had gained weight, her mobility improved, she was always having a good laugh with the staff, all of this in under a month and then very sadly and unexpectedly she passed away at rest. I truly believe that she had reached a place of rest and that her mind and body were ready and I would like to say that this was all down to Pemberleys care and consideration which went above and beyond. Thank you so much.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for taking the time to share your heartfelt experience. We are deeply touched by your kind words about your mum's time at Pemberley Manor. It was truly our privilege to care for her and to get to know both her and your family. We're so glad to hear that she felt comfortable, happy, and at ease during her stay, that means the world to us. Our team always strives to provide warmth, dignity, and genuine companionship to every resident, and knowing that this brought comfort to your mum and your family is incredibly meaningful. Please accept our sincerest condolences for your loss. Your mum will be fondly remembered by all of us here at Pemberley Manor. Thank you again for your trust and kind words.
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Review from J G (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fabulous care home this is !
At the most recent relatives' meeting held by the Manager on 23rd Sept 2025 , not only were relatives updated generally about Pemberley Manor , we were also informed about the newest NHS research regarding dietary changes which can help reduce falls in elderly people
by fifty per cent .
Just look at that for a totally professional and forward thinking outlook for this amazing care home under its new management.
Total reasons for celebrating the fine example and exacting standards Pemberley Manor is setting for itself - congrats!
All the staff are totally dedicated , have excellent awareness and are committed within their roles - such a joy to experience.
My mother is totally settled and happy at Pemberley Manor , making it an utter relief for the family. A thousand thanks to you all .
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your kind and thoughtful words. We are absolutely delighted to hear how positively you feel about Pemberley Manor and the care your mother is receiving with us. It's wonderful to know that you found the recent relatives' meeting informative and forward thinking. We're proud to be part of a care community that not only supports our residents with compassion and professionalism, but also stays informed by the latest research, like the recent NHS findings on nutrition and fall prevention, to continually enhance our care. Your recognition of our dedicated team means a great deal. Each member of staff works with commitment and heart, and feedback like yours is a powerful reminder of why we do what we do. Most of all, we're so pleased that your mother is settled and happy here, that is the highest praise we could hope for. Thank you again for your generous words and support. We're honoured to have your trust.
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Review from Joan C (Wife of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Pemberley since 10th June 2025. He is on the advanced dementia floor. Since he has been there after a difficult start he is beginning to settle. He is eating and put on weight. The carers are very good with him and know his needs. Overall I'm very happy with Pemberley
and especially the carers.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for taking the time to share your experience. We're so pleased to hear that your husband is beginning to settle in and that he's eating well and gaining strength, that's truly wonderful news. Our team on the advanced dementia floor work hard to get to know each resident as an individual, so it's lovely to hear that you feel his needs are being understood and met. We'll make sure to pass on your kind words to the carers, they'll be so encouraged to hear them. Thank you again for your trust and support. Please don't hesitate to reach out if there's ever anything more we can do.
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Review from Stuart S (Son of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Pemberley Manor Care Home for two weeks of respite care and we were really impressed. The staff were all extremely friendly and helpful, which made her feel very welcome. The rooms are lovely, (more like a hotel than a care home), and she really enjoyed the food. Everywhere is spotless
and there's a beautiful garden to sit in. When mum was poorly, the team went above and beyond to make sure she got the medical care she needed. Mum had a great experience and we'd happily recommend Pemberley Manor.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your kind words and for taking the time to share your experience of your mum's stay at Pemberley Manor. We're absolutely delighted to hear that she felt welcome and well cared for during her respite stay. It means a great deal to the whole team to know that our efforts made a positive difference, especially during the times she was feeling unwell. Ensuring our residents feel supported, safe, and comfortable is at the heart of everything we do. We're also so pleased that you enjoyed the environment, from the hotel style rooms to the garden and food, we work hard to create a home from home atmosphere, so it's lovely to hear that this came across. Thank you again for your recommendation, it truly means a lot.
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Review from Debbie B (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has just returned home from respite care at Pemburly Manor. After lots of research and looking at several homes in the local area, it was quite obvious as soon as I went in that this was the one. It was spotlessly clean and quite luxurious. Most of mum's visitors expressed that it was more like
a 5 star hotel. All the staff were very welcoming and helpful, answering any queries or concerns that we had. Whilst mum was in there, the carers were all very professional and so kind and caring and able to meet her needs, whilst at the same time showing respect and giving thought to her dignity. In my opinion the CQC inspection on Pemburly is completely inaccurate and can only think that this was done a while ago and needs to be updated asap, to give a true reflection on how wonderful this carehome actually is.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your kind words. We're delighted to hear that your mum had a positive experience during her respite stay at Pemberley Manor. It's wonderful to know that our clean, welcoming, and homely environment stood out to you and your mum's visitors, we love hearing it felt like a 5 star hotel! Our team is passionate about delivering care that is both professional and deeply respectful, so your recognition of their kindness and attentiveness means a great deal. We also appreciate your comments about the CQC report. We believe it's important for inspections to reflect the current standard of care, and we're committed to ongoing excellence in everything we do. Thank you again for taking the time to share your feedback. It was a pleasure to care for your mum, and we wish her and your family all the very best
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Review from Glenda B (Wife of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the care home enough they all bend over backwards to help you. I'm so happy my Husband is in there. The staff are caring and devoted to helping everyone in the home the rooms are spacious always spotless. Bathroom has everything there to help if you have mobility problems. The cinema
is amazing all comfortable chairs to relax in while you sit back and watch films They have Verandas in each floor where I often wheel my Husband to and enjoy a drink or some lunch with him I feel so relaxed and happy that he is being cared for in this home
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your wonderful review. Your kind words truly mean the world to our entire team. We're incredibly touched to hear how happy and at ease you feel knowing your husband is being cared for here at Pemberley Manor. Our goal is always to create a warm, safe, and supportive environment, not just for our residents, but for their loved ones too. It's lovely to hear that you enjoy special moments together, whether it's lunch on the veranda or a relaxing film in our cinema. Knowing that you feel relaxed and reassured is the greatest compliment we could receive. Thank you for your trust and for taking the time to share your experience, it's a pleasure and a privilege to care for your husband.
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Review from Kim B (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pemberley Manor is a lovely clean .very well.maintained place...all staff are polite caring and approachable. The care they give to the residents is excellent..activities are very well done by staff...management are very helpful and organised. Since my mum has been there in the past 4 weeks she has
improved so much...which is credit to all the staff and management..
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your kind words and thoughtful feedback. We're absolutely delighted to hear that your mum has made such great progress since coming to Pemberley Manor, that truly means the world to us. Our team takes great pride in providing a clean, welcoming, and caring environment where residents feel safe, supported, and engaged. It's lovely to know that the efforts of both our care and activities teams, as well as our management staff, have made such a positive impact on your mum's wellbeing. Thank you again for taking the time to share your experience. We're so pleased to have your mum with us, and we look forward to supporting her continued improvement
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Review from K H (Granddaughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been an emotional rollercoaster considering next steps for my 101 year old Nan. After a period in hospital it was evident that a "care hotel" was necessary. Having done lots of research and visiting 11 care homes, there was only one place that was good enough for my Nan - Pemberley Manor Care
Hotel! When I initially did the unplanned visit I was warmly welcomed by all and the community culture was evident. It is hard to put into words what you feel when you go in, it is that felling that it is the right place. As stated the facilities and decoration are lovely but this is just an added bonus. The staff team are clearly the best resource and the ethos they have created is exceptional. I feel lucky that my Nan finally got a place and the transition was seamless, thanks to all involved. Within an 1 hour of arriving my Nan had her nails painted, booked a hair cut (for that afternoon) and was thinking about the food options. Thank you all.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your beautiful and heartfelt review. We know how emotional and important the decision is when it comes to finding the right care for a loved one especially someone as special as your 101 year old Nan. We're truly honoured that you chose Pemberley Manor after such a thorough and thoughtful search. We're so pleased that from the moment you walked through our doors, you felt that sense of community, warmth, and reassurance, it's something we strive to create not just for our residents, but for their families as well. Your kind words about our team mean the world to us. They are truly dedicated to making every resident feel safe, valued, and cared for from the very first moment. It's wonderful to hear how quickly your Nan settled in from having her nails done to planning her next meal! That's exactly the kind of welcoming and engaging environment we aim to provide every day.
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Review from Natalie F (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had two strokes in May 2025 and also suffers with Parkinson's so we had to make the heartbreaking decision that mum could no longer live with myself as I had 3flights of stairs leading to my front door,which my mum could no longer do .
Pemberly Manor was recommended to me and I went to take
a look around, instantly I knew this was where my mum was going to live, The staff are absolutely amazing they are all fantastic,the care staff are amazing friendly and go above and beyond as well ,
I was actually abit teary knowing I'd found such a beautiful place for my mum to live the rest of her years ,It's like one big family you feel the warmth as soon as you walk in There activities they do with the Residents,Summer Barbecue, they celebrate The residents Birthdays all of them no one is left out .Pemberly manor is clean and the residents rooms are very cosy
My mum is very happy here and we are very lucky to have my mum there .
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your incredibly kind and thoughtful words. We understand how difficult the decision must have been to find alternative care for your mum, and we're truly honoured that you chose Pemberley Manor to be her new home. It means the world to us to know that you felt comforted and reassured from the moment you walked through our doors. Creating a warm, family like atmosphere is at the heart of everything we do, and we're so glad that this has been your experience. Your mum is a wonderful part of our Pemberley Manor family, and we feel privileged to care for her. Our team takes great pride in ensuring every resident feels valued, included, and truly at home whether it's through daily care, special celebrations, or simply sharing a smile and a kind word. Thank you again for taking the time to share your experience. Your words are a true reflection of why we do what we do.
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Review from Danny P (Husband of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family it was heartbreaking to have to make the decision to look for residential care, for my wife, who has Alzheimers.
From the moment we stepped into Pemberley Manor, we knew this was the only home we wanted for her. The staff are so friendly, approaching my wife first, before talking to me,
showing us that she would be their priority.


The facilities, decor, and general condition of Pemberley is superb, feeling more like a hotel than a care home. It's always kept nice and clean.
The dining room is like a restaurant, serving freshly cooked, varied, nutritional meals
Activities are organised every day, and although my wife doesn't participate in many, those which she has, she very much enjoyed.


It's still early days, and obviously my wife has to learn to trust the staff, and they have to get to know her. So far however, she seems to be settling in well, with lots of smiles, showing us that she is happy.
This gives us great comfort, many thanks to all the staff at Pemberley Manor.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your kind and thoughtful words. We understand how incredibly difficult it can be to make the decision to seek residential care for a loved one, and we're truly honoured that you chose Pemberley Manor for your wife's new home. It means a great deal to us to hear that you felt welcomed and reassured from the moment you arrived, and that our team's approach helped you feel confident in your decision. Ensuring that our residents are always the focus of our care is at the heart of everything we do, and we're so pleased that this was evident to you from the start. We're also glad that the facilities, atmosphere, and meals have met your expectations, and that your wife has already begun to settle in. We know how important trust and familiarity are especially with Alzheimer's and our team is committed to getting to know her and supporting her in a way that makes her feel safe, respected, and valued. Seeing those smiles you mentioned is the best feedback we could hope for.
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Review from Toni S (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We took mum to an open day at Pemberley Manor. We were all very impressed with how friendly and professional everyone was. This has continued for the six weeks that mum has resided here. We are always kept informed as to what is happening.
Her room is spacious. Everywhere is clean. The grounds are
lovely. The dining room is like a restaurant and mum always says how good the food is. There are plenty of activities during the day, including trips out.
During this hot weather they have made sure everyone is hydrated. Including us. It's l
lovely having a coffee in the bistro.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you for your kind words about Pemberley Manor. We're so pleased to hear that you and your family felt welcomed from your very first visit, and that your mum has settled in well over the past six weeks. It's wonderful to know that she's enjoying her spacious room, the lovely grounds, and the restaurant style dining, our team works hard to create a warm, comfortable environment for all our residents. We also appreciate your comments about our activities and day trips, as well as the care shown during the recent hot weather. It's important to us that both residents and their families feel looked after, and we're glad you've enjoyed relaxing in the bistro too. Thank you again for your support, it truly means a lot to the whole team.
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Review from S S (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perhaps with some pre conceived ideas of a home I continue to be surprised by the stylish environment and the vocational dedication of the staff. My mother has a disposition to complain more than most but has now agreed to stay permanently following a respite/ trial. The transition from staying there
due to forced necessity to a preference and desire took 6 weeks. Try before you buy perhaps a more effective means of validating suitability than relying on brief visits or the experiences of others.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you for sharing such thoughtful feedback. We're so pleased to hear that your initial impressions have evolved into a positive experience, and that your mother has chosen to stay with us permanently following her respite stay. We understand that moving into a care home is a big decision, and we're glad the "try before you buy" approach helped provide clarity and confidence. It's heartening to know that both the stylish surroundings and the genuine dedication of our team played a role in your mother's transition. Thank you again for your trust in us, we're delighted to welcome your mother as a permanent resident.
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Review from Danny S (Son of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We spent ages searching for the best place for Mum's Residential care to meet the needs of her Alzheimer's and her well being. From my first call with the Pemberley team and as soon as I walked through the front door I knew that this was the place for mum!
Mum has been there 6 weeks now and has settled
in amazingly. ALL the staff from reception, to maintenance to the carer's have been amazing and made such an effort to get to know her and made her feel at home.
The facilities, activities and grounds are like a 5 star hotel and I often joke I wouldn't mind spending the weekend there for a break!
The team at Pemberley go out of their way to keep residents family updated with news and information about what is going on there and encourage family participation.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your heartfelt review. We're truly honoured that you chose Pemberley for your mum's care and wellbeing, and we're thrilled to hear that she's settled in so well. It means a great deal to our entire team from reception and maintenance to our carers, that you've felt supported and welcomed from the very beginning. We're passionate about creating not just a safe environment, but a real home for our residents, and it's lovely to hear that's exactly how you and your mum have experienced it. I will ensure to share your incredibly kind comments with the team and keep a room ready for your well deserved break anytime! :)
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Review from Sue D (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was placed into Pemberley Manor upon discharge from hospital after suffering a stroke and needed 24 hour care as the stroke has fastened the pace of her dementia ! From the moment I arrived and was met by one staff member on reception and then met by another member of staff I knew immediately that
this was the right place for mum ! The staff are amazing at looking after her and the atmosphere is just so friendly ! Mum has already said she doesn't want to leave !
Great place for people to be staying at !
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for taking the time to share your experience and kind words for our home. We're truly sorry to hear about your mum's recent stroke, and we understand how challenging and emotional this time must have been for you and your family. It means a great deal to us that, from the very first moment you arrived, you felt confident and reassured in choosing Pemberley Manor as the right place for her. Our team works hard to create a warm, supportive, and welcoming environment for all our residents, and we're delighted to hear that your mum is settling in well and already feels at home. Hearing that she doesn't want to leave is the highest compliment we could receive. I will make sure to pass your kind feedback on to the team.
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Review from Donna A (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly cannot fault Pemberley Manor Care Home. My Mum has Alzheimer's and has been a resident for nearly 2 weeks and she is thriving. She is receiving excellent care and is very happy and content. The home itself is absolutely spotless and Mum's room is so lovely and bright. The staff are wonderful!!
so caring, kind and helpful. We are able to visit Mum at anytime and we are always made so welcome. It's a huge emotional decision placing a loved one in a care home but I would honestly recommend Pemberley Manor 100%.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you so much for your heartfelt and uplifting review for our home. It is our pleasure to be able to care for mum, and it means the world to our team to hear that she is thriving and feeling happy and content in her new home. We understand how emotional and important the decision is when choosing a care home for a loved one, especially when living with Alzheimer's. Your kind words about the staff, the cleanliness of the home, and your mum's lovely, bright room are deeply appreciated, and we'll be sure to share your feedback with the whole team.
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Review from Eamon S (Son-in-law of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has Dementia and stayed at Pemberley Manor for 3 weeks in April whilst we had a Rest bite break.
The staff are all very friendly & caring with everyone at the care home residents & visitors alike.
Rooms are spacious with en-suite toilets and alway clean.
There is lots of activities
including cake making, quizzes, making easter bonnets and even a day trip to the seaside which he loved.
The food is good and there is always plenty of choice.
Overall we are very impressed with Pemberley Manor & will not hesitate to let them look after him when we next have a break.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you for taking the time to leave such a lovely review for our home. It is great to her that your father in law enjoyed his respite stay at Pemberley and that he benefitted from our varied activity programme as well as the diverse dining experience. I will ensure that your kind comments are shared with the rest of our team.
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Review from N T (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Pemberley Manor since September 2024 having spent 8 weeks in hospital following a stroke which left him with severe communication difficulties both verbal and written. Before the stroke he wasn't the most social person spending most 99% of his time in his house and so he has not formed
many relationships with other residents but has formed strong friendships with a couple of the carers. During my visits I have been impressed by the welcome I get from all the staff and now have chats with the management, care, maintenance, activity and catering staff not just about my Dad but also other members of my family.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you for taking the time to leave a review for our home. It is lovely to hear that Dad has formed strong friendships with some of the care team at Pemberley, we understand that building meaningful friendships is very important to making Dad feel settled and secure. It is also great to hear that you feel welcome upon your visits to the home. I will ensure that your kind comments are shared with the team.
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Review from Melanie P (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would say that pemberley manor is an amazing place. Hygiene standards are are high, the staff are always friendly and eager to help in any way they can, and all residents are encouraged to take part in the many activities the home provides. Overall a fantastic place.
Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care HomeThank you for taking the time to leave a review for our home. It is great to hear that you feel that the team are friendly and happy to help in any way and that the home provides many activities which residents are encouraged to take part in. I will ensure that your kind comments are shared with the team.
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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Pemberley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Pemberley Manor Care Home is calculated as follows: ( (371 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 412 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pemberley Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

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Meet the Team (9)

Lauren

Lauren Digby

Job Title: Customer Relations Manager Joined: 2017

I started my career as a carer, after spending my childhood watching my parents working in various care homes and seeing the difference this made to people's lives, care is quite literally in my genes! As soon as I left school, I knew this was what I wanted to do and I worked as a carer for 4 years, before changing roles in my previous care home to Activities coordinator, I continued in this role and then joined the incredible team at Baycroft as a Lifestyle and Wellbeing Co-ordinator, where I was mostly responsible for organising and hosting our weekly activities programme.


I have recently started an exciting new position within Baycroft as a customer relations manager and have been enjoying exploring my new role and furthering my skills.

Michele

Michele del Monaco

Job Title: Chef Manager Joined: 2017

Raised in Caserta, Italy, Michele del Monaco grew up surrounded by the finest ingredients and traditions of Southern Italy. He’s had an amazing career, including working in Sardinia, taking the position of Executive Chef in one of Rio de Janeiro’s finest Italian restaurants and joining the world-renowned kitchens at the two Michelin-starred Hotel Il Pellicano in Tuscany.


Over his global career, Michele has evolved his cooking to incorporate the modern fine dining style whilst maintaining the authentic Italian concept inspired by his homeland, which is what he is now bringing to Baycroft in Orpington.


Our personal favourites are his calamari, beef wellington and apple crumble!!

Lauren

Lauren Williams

Job Title: Administrator Joined: 2022

Hi, My name is Lauren and I am the new Home Administrator for Baycroft, Grays Farm Road. I have been in the care industry since 2013 when I started as a carer in an extra scheme and from there, I progressed into more senior roles over the 6 years I worked there. I then worked for a private domiciliary service in Bromley until the end of 2020. I have always enjoyed working in care and gaining various experiences from the roles have been in over the years, It's very rewarding knowing that you are making a difference in a person's life. After a break from work to raise children, I am now here at Baycroft and I am looking forward to working with the team and meeting the residents and family members.

Joanne

Joanne Rogers

Job Title: Receptionist Joined: 2022

My name is Joanne, and I am one of the receptionists at Baycroft Orpington I have worked as a receptionist all my working life.

I love my job as a receptionist at Baycroft Orpington because I get to see so many visitors with who I really enjoy chatting.

I have lots of conversations with the lovely residents, jokes and laughs they are such lovely people it is nice to meet their family members too.


Not forgetting the very nice staff and my team whom I enjoy working with.

Lorraine

Lorraine Kelly

Job Title: Receptionist Joined: 2023

Hi, I recently joined Baycroft as a Receptionist. My background is in Beauty and Aesthetics, most recently as an Aesthetic Consultant at Harley Street. As a therapist and consultant, I have always enjoyed working with the older generation and building a relationship with them to the point a lot of them became friends. I have a caring nature and decided to get into the care industry using my customer service and reception skills. I know I will get a lot of job satisfaction from knowing I am part of helping someone’s care and attending to their friends and relatives, giving them 5-star service.

Tony

Tony Waller

Job Title: Maintenance Manager Joined: 2022

I am the maintenance man for Baycroft, I have been made very welcome and supported by the staff in the home.


I’ve been in care for over 17 years in different roles predominantly in Dementia homes, eventually moving into training. Qualified in all aspects of training within the healthcare sector. I moved out of care homes and into a highly successful training company teaching across all sectors of care including the NHS. I am a qualified Dementia trainer for the world-renowned Virtual Dementia Tour and a Newly designed Dementia Interpreter I can utilise my skills gained to help make the residents' lives as fulfilling as possible.

Sophie

Sophie Marney

Job Title: Activities Coordinator Joined: 2019

I joined Baycroft in 2019 as a healthcare assistant but I started caring in 2017 for my great nan when she became unwell. I have now started a new role as Activities Coordinator at Baycroft Grays Farm Road, I am enjoying creating a diverse, stimulating activities programme for residents to enjoy.


I enjoy taking part in the daily activities with residents and it is so rewarding to see them benefiting from having social interaction with others and a sense of empowerment from taking part.

Bin

Bin Zhang

Job Title: Senior Carer Joined: 2021

BIN ZHANG graduated from Medical College of SOUTHEAST UNIVERSITY in China and gained a Diploma of Medical Laboratory Science. After his graduation, BIN worked as a medical laboratory scientist in general hospitals for 10 years, as a senior QC supervisor and ISO15189 internal auditor in independent medical laboratories for 4 years, and as a QA manager and senior medical IVD scientist in an international medical devices company.


After moving to UK BIN gained NVQ-3 Health and Social care certificates and has been working in healthcare settings for 6 years. During his work experience, he has a good reputation for client-centred care service as a healthcare assistant and senior healthcare assistant.

Larina

Larina Green

Job Title: Senior Carer Joined: 2017

Larina Gray Green has a special gift. She earns the trust of the residents and the respect of her colleagues in her work
environment.


She is adaptable and takes responsibility very seriously. She remains confidently calm in the face of stress or crises. Larina is compassionate, friendly and obliging and is an asset to whomever employs her.

Frequently Asked Questions about Pemberley Manor Care Home

What types of Care is Pemberley Manor Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pemberley Manor Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Pemberley Manor Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pemberley Manor Care Home to the centre of Orpington?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pemberley Manor Care Home to verify any information. View our terms and conditions. Pemberley Manor Care Home has an Enhanced Service - more info.