Baycroft Grays Farm Road

Grays Farm Road, Orpington BR5 3AD

Baycroft is the first development from this expanding care provider which opened its doors in August 2017.

The home has been built to a very high specification and will offer exceptional accommodation throughout. There will be a choice of room sizes and specification, with some rooms being able to accommodate couples. All rooms have en-suite wet rooms. Built-in assistive technology will enable staff to take care of residents in a discreet way, and electronic care planning will enable the home to provide an outstanding level of care. Residents will be encouraged to personalise their rooms to make them feel more at home.

The home has a separate restaurant on the ground floor and first floors which will serve a variety of delicious and nutritious meals. There are two more intimate dining rooms on the top floor for small groups of residents that are living with dementia. There are several large and small lounges as well as quiet seating areas throughout the home. A café/fully licensed bar is located on the ground floor and will be open throughout the day where residents can meet and entertain their family and friends; the cafe will feature three jelly fish tanks which should be a major talking point. A hair and nail salon, treatment room and a physio suite will be available for residents to use as well as a library, cinema and children’s playroom on the first floor to keep the grandchildren entertained.

A dedicated team will plan a range of interesting and engaging activities throughout the day and the home will also have a minibus and smaller car for external trips.

Residents will range from those who are relatively independent to those who require care or support, nursing, dementia or end-of-life care.

Group: One Housing Group

Person in charge: Charles Coleman (Interim General Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Multiple Sclerosis • Stroke

Admission Information: Ages 65+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Pets by arrangement • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Baycroft Grays Farm Road: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Baycroft Grays Farm Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Baycroft Grays Farm Road in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.754 for Baycroft Grays Farm Road is calculated as follows: ( (111 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.8 Points relating to the number of positive Reviews for Baycroft Grays Farm Road is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 12 Reviews ÷ 15 Target = 0.800

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Baycroft Grays Farm Road has a Review Score of 9.6 (9.554) from 12 Reviews


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Baycroft Grays Farm Road?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Baycroft Grays Farm Road

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1

The overall quality of care is very good and the staff are very friendly and extremely helpful. The home has a friendly and welcoming atmosphere.

I have already recommended it to other people.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   4.7 out of 5

Lesley Loizou, Customer Relations Manager at Baycroft Grays Farm Road responded to this review on 09 Apr 2018:

Thank you Jeanette, we're so pleased that dad has settled in so well and loves the food here so much.

It is a great place. Staff friendly and very helpful. Food delicious. You couldn't wish for a nicer environment for your family member. It is like a 5* hotel.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   5 out of 5

Lesley Loizou, Customer Relations Manager at Baycroft Grays Farm Road responded to this review on 05 Apr 2018:

Thank you, Carol, it has been a pleasure having mum to stay with us during her recovery, your family are all so supportive of her too and you will all be missed when she goes home.

Following a very upsetting afternoon/evening for my mum the care staff went "above and beyond" their duties to help and comfort her. Thank you Baycroft staff you know who you are. You can pay for care but you cannot pay for the caring received.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   4.6 out of 5

I have been delighted with the level of care that my mother has received at Baycroft, Orpington and her quality of life is much improved with the daily activities available which she very much enjoys.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   4.7 out of 5

Lesley Loizou, Customer Relations Manager at Baycroft Grays Farm Road responded to this review on 26 Mar 2018:

Dear Kim, thank you so much. We are delighted with mum's progress since she came to live with us and in particular over the past couple of months since she has become more engaged with the activities programme.

We looked at several homes for my dad before coming across Baycroft and I could have cried with relief when we found this home. It has ticked every box and after 2 months he is very settled. The building is finished to the highest spec and we can’t wait for the weather to improve so we can make use of the south facing garden.
All of the staff, management, nurses, carers, chefs, hospitality, activities planner and cleaners go above and beyond nothing is too much trouble. At first, the activities were the only downside but now with a full timetable Dad is doing stuff he has never done before and enjoying it all. He looks so well, he has put on weight and his quality of life is so improved thank you so much Baycroft.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   5 out of 5

Lesley Loizou, Customer Relations Manager at Baycroft Grays Farm Road responded to this review on 22 Mar 2018:

Thank you for your kind words. We are so pleased to see how quickly Dad has settled here. He is always so cheerful and happy to give anything a go with great enthusiasm. We also love to see baby every Friday when he visits his Granddad.

My aunt has been a resident at Baycroft since February 2018. With the help of the lovely staff, she has settled well and is very happy. We have been very impressed with the care she has received and the beautiful surroundings that Baycroft provides.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   5 out of 5

Lesley Loizou, Customer Relations Manager at Baycroft Grays Farm Road responded to this review on 20 Mar 2018:

We were very happy to see how quickly your aunt has settled with us and to see her doing so well and really coming out of herself.

Dad moved to Baycroft just before Christmas 2017 after a spell in hospital. At the grand age of 100, we realised he needed more care than he was able to have in his previous residential home.
Baycroft is brand new and beautifully furnished with wonderful amenities. Dad's room is spacious with an en-suite shower room, TV, phone, comfortable adjustable bed and is always spotlessly clean.
He is near to a lounge with access to a delightful garden, recently stocked full of plants, which will be perfect for sitting in during the summer. A choice of nutritious meals is served in the dining room, cooked and presented to the highest standard.
The staff are superb. Dad has become part of the family and so have I. Qualified nurses are always on hand, the doctor visits regularly and the carers are cheerful, skilful and dedicated. Everyone is treated with kindness, compassion and dignity. Dad happily joins in the many activities that are on offer and families are invited to join in the fun too.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   5 out of 5

Lesley Loizou, Customer Relations Manager at Baycroft Grays Farm Road responded to this review on 20 Mar 2018:

We were delighted to be able to help this family, they were keen to get dad out of hospital and settled into his new home before Christmas. Dad is flourishing here at Baycroft and we love to see the family visit and join in with our activities and special events.

On my mother's transition from her home to Baycroft Care Home in Orpington we were all well supported by the care team. They showed kindness, compassion and were caring in all aspects, including emotional warmth to my mother. This was very reassuring to my wife and I and of course my mother. She has taken many weeks to settle but now she seems settled and we are pleased and reassured to know she is being well cared for and we can visit as often as necessary.

How likely would you be to recommend Baycroft Grays Farm Road? Likely

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Average Rating:   4 out of 5

My neighbour and good friends mother is now in Baycroft Grays Farm Road. We have known and loved her for many years and it was a pleasure to visit her in Baycroft for Christmas carols and snacks. So pleased she is in such a fantastic place. Not only 5 star accommodation but everything else as well. She even recognised the local mayor who paid a visit. I firmly believe being in such a great home will extend her life as she is so well looked after.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   5 out of 5

The staff are kind, friendly and caring. The menu is good but more traditional English flair needed given the age of residents. The home is like a first-class hotel and all are treated with dignity. I feel my mum is safe and contented when I leave her. Facilities are excellent, clean and tidy and the home furnishings and rooms are all exceptional all with Sky TV on the walls. Activities need working on which will happen as staff join the company, hopefully.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   4.6 out of 5

We have been extremely impressed by the care and dedication of all the staff. They go out of their way to ensure that my mother is treated with dignity, and they are so friendly and supportive to all of the family members. It does not feel like a care home more like an extended family home.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   4.9 out of 5

A beautiful, purpose-built new home. Excellent care, nothing is too much trouble.
The food is satisfying and the chef will always accommodate and cook individual meals if the menu is not liked.
It's like a five-star hotel in all areas.
Staff are friendly and approachable.

How likely would you be to recommend Baycroft Grays Farm Road? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 30 Apr 2018

We have vacancies for our residential, nursing, and dementia services.

Awards / Recognitions

February 2018

Job Vacancies

Staff Profiles

Lesley

Lesley Loizou

Job Title: Customer Relations Manager

Joined: 2017

Description:

Lesley has worked in the care industry for nearly ten years and is passionate about providing high-quality care. As Customer Relations Manager Lesley works with seniors and their families to help them through the complex and often traumatic journey of moving into care. Lesley’s role is to fully understand each person’s needs and help them through the process of change including; choosing the right service for them, and if moving to guide them to the appropriate financial planning and other services to help with the process and in supporting them every step of the way.

Lesley say’s “often when families or seniors come to me they are experiencing feelings of anxiety, guilt, and fear. The joy in my job is when they come to me after their loved one has moved in to tell me how relieved and happy they are and glad that they made the decision to move”

Lesley worked in her previous home for 3.5 years, Lesley say’s “I got the job because I had to ask if my dog could come to the interview with me, it was a hot day and I couldn’t leave her in the car, the interviewers were so taken with how cute and well behaved she was it wasn’t like an interview at all and I was offered the job, Rosie became a regular visitor to the home which all the residents really enjoyed”

“I am very proud and excited to be part of this highly experienced and innovative team that is committed to building and developing high-quality care homes throughout the S.E. of England. Utilising state of the art technology we aim to provide an outstanding level of person-centred care to people requiring residential, nursing, and dementia care”.

Michele

Michele del Monaco

Job Title: Executive Chef, Baycroft Grays Farm Road

Joined: 2017

Description:

Raised in Caserta Italy, Michele del Monaco grew up surrounded by the finest ingredients and traditions of Southern Italy. He’s had an amazing career, including working in Sardinia, taking the position of Executive Chef in one of the Rio de Janeiro’s finest Italian restaurants and joining the world-renowned kitchens at the two Michelin starred Hotel Il Pellicano in Tuscany.

Over his global career, Michele has evolved his cooking to incorporate the modern fine dining style whilst maintaining the authentic Italian concept inspired by his homeland, which is what he is now bringing to Baycroft in Orpington.

Our personal favourites are his calamari, beef wellington and apple crumble!!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Baycroft Grays Farm Road