Nelson Lodge

Whinfell Close, off Nelson Road, Eaton Socon, St Neots PE19 8AB

Nelson Lodge in the heart of Eaton Socon, St Neots provides contemporary residential care and accommodation in modern surroundings.

The home is finished to a high standard and offers quality care and facilities, including 64 en-suite rooms and food cooked freshly on site by highly trained kitchen staff. The home includes a tea room, activity room and a hairdressers.

Anchor has a long history of caring for older people work to put residents at the heart of everything they do. Nelson Lodge is one of their latest homes built with this approach to care in mind. All staff are trained to a high standard to provide personally-tailored care.

Anchor's was established 50 years ago and their dedicated services, coupled with the facilities at Nelson Lodge will allow residents to enjoy rich, full and meaningful lives.

Anchor was proud to be named Best Care Home Operator at the Care Awards in 2015. The organisation was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for both in 2016 and more recently in 2017.

Group: Anchor

Person in charge: Sam Horne (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Own GP if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Nelson Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Nelson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Nelson Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.63 for Nelson Lodge is calculated as follows: ( (74 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.703 Points relating to the number of positive Reviews for Nelson Lodge is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12.8 Target = 0.703

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Nelson Lodge has a Review Score of 9.3 (9.333) from 9 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nelson Lodge?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nelson Lodge

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

I have found the whole experience very positive. The building is excellent in layout and cleanliness and the staff at all levels are helpful and engaging and take their care responsibilities seriously and with good humour.

How likely would you be to recommend Nelson Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

My experience is as the daughter of residents. Both my parents went there to live but had very different needs. Unfortunately, my father died at the end of 2017. The home has supported my mother through this very sad time. Mum is frail and extremely anxious, she needs constant encouragement to do what she is able to do for herself and the reassurance that there is always someone on hand should she need it is invaluable. We find the staff (not only the carers) are kind, sympathetic and considerate.

As a family member I feel welcome at any time and quite 'at home' when I visit. It's easy to pop in for a chat, a cup of tea and from time to time stay and enjoy a meal, or join in an organised activity.

The management encourages feedback, opinions and ideas and holds meetings to exchange information. If I have any questions or concerns I have no qualms about approaching staff as they always do their best to address any issues.

How likely would you be to recommend Nelson Lodge? Extremely Likely

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Average Rating:   4 out of 5

The care home is a lovely, clean and happy place. The carers although very busy have always got time for the residents and are helpful, kind and supportive.

How likely would you be to recommend Nelson Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

As a visitor only I find everything very satisfactory the staff are excellent and very helpful.

How likely would you be to recommend Nelson Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Nelson Lodge provides excellent care. The staff are friendly, helpful and always put the residents needs foremost. The food is freshly worked and variable, very much enjoyed by the residents. Possibly my only concern is that the residents, I feel, need a little more motivation to move around.
Sometimes it is hard to get them up but once they get motivated, they usually enjoy some exercise.

How likely would you be to recommend Nelson Lodge? Likely

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Average Rating:   4.4 out of 5

Jane Trimarco, Home Manager at Nelson Lodge responded to this review on 31 Jan 2018:

Thank you for taking the time to provide a review for Nelson Lodge, we are very glad that you find the staff friendly and food enjoyable. We are committed to getting to know residents and working with them to organise wellness activities, which match individual and group interests. We have recently started a programme with the British Gymnastics society called Love To Move, which includes an hours exercise class with a qualified instructor every Monday, which is proving very popular. We also have armchair exercises every Wednesday afternoon and have started Meditation and Relaxation sessions on a Tuesday afternoon this month. Please do speak to the home team if you would like to know more about our activities.

Overall, the home is excellent and staff are warm, friendly and helpful. Some minor issues with laundry and some meals, especially tea/supper. However, have recommended to others as by far the best in the area.

How likely would you be to recommend Nelson Lodge? Extremely Likely

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Average Rating:   4.1 out of 5

Most impressed by care - facilities and friendly staff.

How likely would you be to recommend Nelson Lodge? Extremely Likely

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Average Rating:   5 out of 5

Since I moved to Nelson Lodge, I have slept like I have never slept before. I feel so well looked after and the beds are so comfy.
The carers are second to none, they are wonderful. When I need them I ring the bell and they are helping me in a flash. It's like a 5-star hotel. The food is amazing.

How likely would you be to recommend Nelson Lodge? Extremely Likely

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Average Rating:   5 out of 5

Nelson Lodge is a well appointed and very well run residential care home. The rooms are comfortable and have everything residents need. The staff are amazing, nothing is too much trouble for them. They are friendly, caring and professional. The resident's needs are well catered for with a varied programme of activities and very good catering facilities.

How likely would you be to recommend Nelson Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 23 May 2018

We currently have three vacancies for residential and residential dementia care. Please contact Nelson Lodge directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Nelson Lodge