Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL
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9.7 116 Reviews
  • Mountview Care Home, Leicester
Mountview care home in Leicester is a welcoming home for people needing care and support.

The care home has in-house clubs and entertainment as well as regular trips to places of interest outside of the home.

There are events within the home for family, friends and neighbours.

Residents can enjoy nutritious meals with a glass of wine or beer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1389

Our Inclusive Fee Package Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
So it would cover everything you would expect such as 24 hour care, food, and laundry, but also activities, trips, chiropody, hairdressing, newspapers, magazines, etc. It also means that you wouldn't have to worry about any billable extras and have complete peace of mind. Download a brochure for our current fee information.

These prices are only a guideline, please contact Mountview Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Peta Goodwin (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Mountview are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Mountview has plenty of onsite parking for visitors.

Mountview Care Home Reviews (116)

9.7

Mountview Care Home has a Review Score of 9.7 (9.704) out of 10, based on 27 reviews in the last 2 years.
Over all time Mountview Care Home has 116 reviews.

Overall Experience
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Reviewer Connection to Mountview Care Home
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Total of 116, showing 1-20
Review from David P (Son-in-law of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been extremely well looked after during his stay at Mountview. It gave us the peace of mind to go away and enjoy a much-needed holiday knowing he would be safe and happy.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mountview Care Home

Dear David, Wed like to extend our thanks for your kind words following your father in laws short care break with us at Mountview care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

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Review from A K (Son of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mountview Care home has a lovely feel to it and the staff are friendly and approachable.
The staff are always on hand to make my mother's stay at the home as comfortable as possible.
Lovely layout for a care home, but I've noticed what lets it down is the TV/Lounge which looks very dated and needs
some work doing as most of the residents seem to sit in there a lot including my mother. Also there seems a lot of light bulbs are not working walking to my mothers room making areas dark for my mother to safely walk to her room. Also quite a few furniture and fittings need attention. But overall apart from a few basic maintenance issues the home is lovely.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mountview Care Home

Thank you for taking the time to leave such a lovely review of our home, Mountview. We are pleased to hear you are happy with the care your mother receives. We value all feedback as this helps us to improve our service where required. The corridors are lightly coloured, and the lights are automatic as they are on sensors. The lounge areas are the same on all floors, just different colours. Depending on which floor is being mentioned, certain areas are being refurbished now. Please pop in on your next visit to discuss any concerns you may have.

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Review from K L (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial enquiry the support and communication was and is excellent. The staff are always helpful proactive and caring. Mountview is exceptionally clean, beautifully decorated and homely. The thought that has gone into the home is exceptional to ensure the residents have a wide variety of rooms
to access and activities to join in including the gardens. Thank you to management, receptionist, domestic staff, chefs and staff.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mountview Care Home

We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from M B (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our neighbour moved in for 2 weeks and was instantly at home. She has decided to stay. We have found the staff to be friendly, professional and very visible on our weekly visits.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mountview Care Home

We would like to express our gratitude for your positive review Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review from S F (Friend of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being gravely ill in hospital for 5 weeks, my friend came to Mountview as a bridge between hospital and home.
The care he has received has been excellent. The care home facilities are very good, but it is the professionalism and attitude of the staff that is worthy of the highest praise. From
day one he has felt safe and care for and has been treated like a family member.
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Review from P E (Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a 5 1/2 week in Leicester Hospital, I was transferred to Mountview for a 4 week residency. I was greeted by the staff and taken to my room where I was settled in. Initially I needed help showering and with general care. I used a frame for walking the first week, then graduated to using a walking
stick but now having regained confidence, I became self sufficient with self care and mobility. My residency finished and I cant thank the staff enough for restoring my life.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mountview Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing

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Review from A S (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Craehome is spotlessly clean.
Staff are helpful, pleasant, cheerful
No concerns only changing floors has been unsettling for mum.
Reply from HC-One Limited, Administrator at Mountview Care Home

We would like to express our gratitude for your positive feedback. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review from Kath L (Daughter of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad originally went into Mountview for two weeks of recuperation after a pelvic fracture, which he then extended for another two weeks. Two days after he'd gone back home he declared he wanted to go back full time which was a great comfort to us as we knew he'd be safe there. He really enjoyed living
at Mountview as the staff were very friendly and very caring and he was well looked after. The nice thing is that over the year he was there, there was minimal turnover of staff which created a very nice caring atmosphere. There are activities on offer every morning and afternoon but it's not a problem if you don't want to get involved. The staff were exemplary during Dad's last few weeks, making sure he was comfortable and also making sure any family visitors were fed and watered. The homemade biscuits and cakes are very good! I cannot thank Mountview enough and I have no hesitation in recommending them.
Reply from HC-One Limited, Administrator at Mountview Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your dad received at Mountview care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from Katarzyna K (Daughter of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sadly, our mother was hospitalised for 4 weeks following several falls. On arriving at hospital, where she had travelled unaccompanied by any staff from the care home, I was shown photographs of a large bedsore on her buttock (a 'never event' according to the NHS) and another on her heel. These were
obtained during her time at Mountview. We were told by the home that she had Impetigo (a highly contagious skin disease caused by poor hygiene). Even if this were the case, it still reflects appallingly on the home. Cosmetically, this home ticks most of the boxes, and some of the staff who work there are genuinely caring individuals. Unfortunately, our experience was devastating and highlighted the shortcomings of care, empathy and compassion that she was often met with. Avoid!
Reply from HC-One Limited, Administrator at Mountview Care Home

Firstly, I would like to thank you for bringing your feedback to our attention I really do apologise you experienced this during your stay at Mountview Care Home. Our staffing teams aim to provide the best quality care and experience to all our residents within our home, we also take concerns and complaints very seriously and if this had been brought to the attention of the home, we could have carried out a full investigation. If you would like to make a formal complaint please contact a member of our team.

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Review from Keith B (Brother of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister who sadly passed away in Mountview in December had been a resident for nearly 6 years in all that time she was cared for with total love and affection by all staff at all times. I never heard her complain about anything and for me, I couldn't think of anywhere better to have a loved one reside
either for short or long-term care. These places come at an expense but in my experience, Mountview is exceptional in its approach to caring for those who need it.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mountview Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review from Alison G (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Mountview for 6 months now and we are so pleased that we chose this care home for her. The staff do a great job. They are cheerful, friendly and supportive to families as well as residents and are very caring, they know Mum so well and she enjoys living here. Mountview has a wonderful
family feel about it that makes it a truly welcoming and homely place to live.
Reply from Clare Sheehan, Careline Advisor at Mountview Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your mum receives at Mountview Care Home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from J M (Brother of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just completed the repatriation of my 75-year-old sister back to the UK after 55 years in Canada.
I visited 8 homes to review and compare. Mountview came tips by miles.
The home is clean, bright and cheery.
The staff are friendly, smiley and very helpful - great place.
Reply from Clare Sheehan, Careline Advisor at Mountview Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. Positive ratings and comments like this provide a real boost to our colleagues, who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors and colleagues.

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Review from Jill C (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad appears to be very well cared for. The staff are always welcoming whenever I visit. The building is very well designed for ease of access and social areas. Knowing the high standard of care has greatly reduced stress levels for Mum and the rest of the family.
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Review from J F (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was 100 years old when he came to the care home and was there for 10 weeks before he sadly passed away. Every single member of staff treated him with care, empathy and respect. making his short stay there as pleasurable as it could have been. The home is very clean and well furnished, the
rooms are lovely and nothing is too much trouble in making his room 'home from home'. The staff cheerful and positive and always something happening, and plenty of entertainment. Family welcome to come and visit at any time. Would highly recommend Mountiew to any friends.
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Review from P M (Wife of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my husband received during the two months he was with you was exemplary. I would not like to pick out any individual as all from management down to cleaner were kindness itself.
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Review from Sarah T (Niece of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home really is a home from home. Staff are caring, kind and compassionate often going above and beyond creating an atmosphere of extended family. Rooms are large, well-equipped and nicely decorated. The home is spacious, has exceptional facilities and is always clean and tidy. The food is freshly
cooked and is varied, healthy and delicious. I am always impressed with the home and its staff when I visit my aunt. I have no hesitation in recommending Mountview.
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Review from Steve L (Son of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Mountview since 2018 and has been very happy there. The staff, facilities and activities are excellent providing Mum with a safe and secure environment in which to live.
In my opinion, Mountview is an excellent residential care home which I would strongly recommend.
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Review from F H (Grandson of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff.
Great enthusiasm!
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Review from F M (Granddaughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a lovely place.
Most of the staff are lovely and really good at their job. Some, it would be nice if they would be a little more welcoming.
I understand if it a times a very challenging job.
The receptionist at the weekends is lovely and always has a welcoming smile.
Overall, a nice
home.
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Review from Carolyn D (Sister of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was really glad to see where my sister was living, as I was concerned because she moved from very near me in Rochester, Kent to live near her son who lived in Loughborough. But once I had visited and seen the care home, her lovely room and all the facilities there were for her to use, I felt so relieved
and happy, especially when I met some of the staff and saw her laughing with them when I arrived. All the staff were very professional and caring.
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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Mountview Care Home is calculated as follows: ( (251 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 321 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountview Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Peta

Peta Goodwin

Job Title: Home Manager Joined: 2021

Peta is The Home Manager at Mountview Care Home.

Laura

Laura Cotton

Job Title: Front of House Manager Joined: 2019

Laura is The Front House Manager at Mountview Care Home. She is very passionate about our home, residents, staff & families and always wants the very best for everyone here at Mountview.


She will always greet you with a hello and a smile and be the point of call for any questions, information or advice that's needed.

Annette

Annette Bunney

Job Title: Lifestyle Manager Joined: 2021

Annette is the Lifestyle Manager at Mountview Care Home

Maureen

Maureen Murray

Job Title: Care Manager Joined: 2021

Maureen is the Care Manager at Mountview.

Frequently Asked Questions about Mountview Care Home

What types of Care is Mountview Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mountview Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Mountview Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mountview Care Home to the centre of Leicester?

6.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountview Care Home to verify any information. View our terms and conditions. Mountview Care Home has an Enhanced Service - more info.