Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL

Mountview is a luxury residential and dementia care home. There are 66 en-suite rooms and various shared spaces for residents and their guests to enjoy, such as a coffee shop, cinema room and hair dressing salon.

The highly trained staff team delivers person-centred care and the home offers aspirational lifestyle choices to each resident.

Group: Ideal Carehomes Ltd

Person in charge: Paula Mountjoy (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Location wise the home is located of the A6, if travelling from Leicester take the 2nd exit signposted as Switherland and Mountsorrell, take the 2nd exit at the roundabout and Mountview is located on the left just after the Hill top garage. From Loughborough take the last exit again signposted as Switherland and Mountsorrell, 2nd exit at the roundabout and 2nd exit again and next to hill top garage. Literally steer people towards hill top garage! Rowena at wyvale garden centre located directly across from Brooklea garden centre a 5 min drive. Rothley and Mountsorrell centres are also a short drive. With a co-op supermarket and a waitrose. Also a fab farm in mountsorrell just a few mins drive away.

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Visiting:

Visiting any time although if possible please avoid mealtimes

Parking:

Car park onsite.

Latest Care Quality Commission* Report on Mountview Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Mountview Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.992 for Mountview Care Home is calculated as follows: ( (119 Excellents x 5) + (1 Goods x 4) ) ÷ 120 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.758 Points relating to the number of positive Reviews for Mountview Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 10 Reviews ÷ 13.2 Target = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Mountview Care Home has a Review Score of 9.8 (9.750) from 10 Reviews


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mountview Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mountview Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    2
  • Resident / Service User
    1

My mum was really well cared for, it was a lovely home, staff were friendly and kind to mum. Mountview was clean and the food was excellent.

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is a wonderful, new care home with amazing care, love and attention shown to my Mum by all the people working there. I cannot thank them enough. Mountview really puts paid to the dark, dim, old, sadness of many care homes with staff who are short tempered and working just for a salary. These staff work with their heart and it is so clear. With many thanks to you all.

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   5 out of 5

My welcome was most friendly and I was told to treat my stay as a holiday, which I have tried to do. I have no complaints about my stay, staff, facilities, food, in fact, everything 1st class.

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   5 out of 5

What a fantastic care home - would highly recommend - the facilities are 5 stars and the staff couldn't do enough to help - my mum loved the cinema - I haven't witnessed her enjoy a film or laugh so much for a long time. I would have no hesitation in recommending this lovely care home.

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   5 out of 5

A period of respite at Mountview was arranged for our Mum.
Staff were very skilled at diverting her attention and engaging her in activities. They were patient and gave us the time we needed with our regular phone calls and visits. Mum enjoyed all the activities, the cinema, the hairdressing appointments. There was a full range of activities, the staff could not have been nicer, the facilities and furnishing were of an extremely high standard. There's space and lots of lounges where the family could spend time with relatives and family were also able to attend some of the activities too. Mum was so well looked after: she looked well, smart and presented as really happy. Mum suddenly died after two weeks and two nights and we were so grateful she was at Mountview as they had the technology to be on hand immediately when she was taken ill. The staff were so caring and supportive both of Mum at this difficult time and of all family members following her death.

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mountview is an exceptional care home. Not just because of the fantastic facilities, great food, friendly and uplifting atmosphere and exceptional range of activities but more importantly, the manager and her amazing team have provided mum with a real home, where she can be as independent as possible but still receive the help she needs in a dignified and caring way without feeling that she is putting anyone out.
Genuinely, nothing is too much trouble. There is always something to do or a quiet space to have quality time as a family. This is true resident centered care where it’s the little things that make a big difference such as no set visiting hours and knowing Mum’s favourite drink. As the staff at Mountview have become part of our family it has been wonderful to see the change in mum, they have given her her life back.

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father moved to Mountview on 4th December 2017, he was their first resident. The staff have always been welcoming and pleasant, and their high standard of care is excellent. I am really pleased with the activities my dad enjoys every day. The staff also ensure he gets his daily newspaper and help him with the crossword, he has always enjoyed doing the crossword and I am pleased with the continuity. My father is safe and happy at Mountview, he enjoys a very varied menu and staff are always supplying him with hot and cold drinks. I have peace of mind that dad lives in a beautiful home and I know he will love the garden when the weather improves.

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot fault this care home it is comparable to a 5 star hotel, the staff are amazing and make every effort to ensure the residents have the best possible care. My father moved in on the 4th December 2017 after my Mother passed away, he has dementia so we were really worried about him moving from his home of 49 years. With the amazing care and attention he was given he settled almost instantly and it is of great comfort to us to see him happy and safe.

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   5 out of 5

What a wonderful home with wonderful staff. Nothing is too much trouble and the staff go way above and beyond to make sure all the residents are well cared for and most importantly that they are happy. Time is taken to understand each and every resident and a wide and varied activity programme makes sure that they always have something to look forward to. The cinema is a fantastic asset and means we can enjoy films as a family once again in a real cinema, something we haven't been able to do for years!!

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   5 out of 5

We could not be more pleased with the standard of care at Mountview, and have no hesitation in entrusting Dad's care to the team.

The facility is brand new and extremely clean and very well appointed, it has more of a feel of a 5 star hotel than a care home!

Every member of staff we have met have been friendly and very professional. We are delighted to have found a care home with such high standards.

How likely would you be to recommend Mountview Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Karen

Karen Hughes

Job Title: Care Manager

Joined: 2017

Description:

Karen Hughes is the Care Manager for Newfield Lodge

Allison

Allison Boyle

Job Title: Regional Director

Joined: 2016

Description:

“My aim is to make a real difference to the lives of our residents and provide them with independence, choice and dignity at all times”

Allison joined Ideal Carehomes in October 2016 and has worked within the care sector for over 30 years. As Regional Director, she oversees five homes within the Midlands area working with Home Managers to ensure our residents’ receive the best quality care. Allison can regularly be found at our homes, chatting with staff, residents and their families, building on the existing high standards with a continual programme of improvement. She is a great believer in person-centred care, and uses her excellent communication skills to cascade this ethos to the care teams within our homes, in turn creating caring and compassionate environments throughout.

Allison’s career as a nurse has underpinned her principles of exceptional care and she ensures her role revolves around this. She has also worked as a Home Manager for 12 years, before moving onto Regional Manager and Operations Director and therefore has all the tools required to lead our Midlands homes. Allison now oversees all aspects of compliance throughout our Midlands homes and she welcomes any feedback from staff, residents and relatives alike, so do not hesitate to contact her should you have a question.

Brooklyn

Brooklyn Farmer

Job Title: Front of House Manager

Joined: 2017

Description:

Brooklyn Farmer is the Front of House Manager for Mountview

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mountview Care Home