57 Crabbe Street, Ipswich IP4 5HS
The Willows is a new purpose-built care home in the heart of Ipswich. The home has its own library, salon and even a cinema. There is a kitchen on every floor so that residents can live independently as possible. The home is owned by Sohal Healthcare, who operate a number of high-quality homes in the region. The company has been nominated for lots of awards and their homes are regularly amongst the top 10 most recommended.
The company recently achieved the very rare rating of 'Outstanding' from the CQC for one of their homes. The Willows will adopt all the successful strategies the companies uses and make this their flagship home.
The home will be open in November 2017 and will be looking forward to welcoming its first new residents who will enjoy the luxury care setting!
Group: Sohal Healthcare Ltd
Person in charge: Ryan Moring (Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 66
Rooms with ensuite WC: 66
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Willows: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Willows has a Review Score of 7.8 (7.826)
The Review Score of 7.8 (maximum of 10) for The Willows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Willows in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for The Willows is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.076 Points relating to the number of positive Reviews for The Willows is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 1 Reviews ÷ 13.2 Target = 0.076
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by J B (Stepdaughter of Resident) on Wednesday 3 January 2018. Relates to December 2017.
This care home is the epitome of what all care homes should provide to the elderly. Comfort, companionship, respect and dignity - all conducive to a very happy and content old age. Outstanding care and relevant understanding and knowledge.
How likely would you be to recommend The Willows? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at The Willows