The Orchards

2 Forsythia Road, Ely CB6 2FU
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9.7 47 Reviews
  • The Orchards, Ely
At The Orchards, the team knows that moving into a care home can be a bit daunting. So, you can be reassured that at this not-for-profit care home, you get to try your new home before committing longer term, support always comes with a smile, and you will never be asked to move out just because your funds run out.

In a stunning purpose-built home in the heart of Ely, The Orchards has developed a welcoming community where residents and their families enjoy around-the-clock award-winning residential and dementia care. Residents are cared for with a well-established methodology that is centred on keeping them as independent as possible for as long as possible. Care at The Orchards means highly-skilled and compassionate staff who also recognise when you just need a cup of tea and a listening ear.

The home is part of not-for-profit group Greensleeves Care. Named in the Top 20 in the country, as a charity, Greensleeves’ focus is on people and not pockets and any surplus from fees goes back into continuously improving care. The Orchards also offers Greensleeves’ Home for Life Commitment, which means residents will not be asked to move out if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the Orchards family, you also enjoy:
•        Stunning grounds and views
•        Modern, spacious bedrooms all with en-suite wetrooms
•        Comfortable lounges, dining areas, and library
•        Delicious and nutritious meals cooked daily on site

The Orchards’ promise to you is that, from the moment you get in touch a member of the team will be there to listen, answer your questions and help you make a care choice that feels right to you.

* CQC inspected in January 2021 and reviewed in July 2023
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2009 – £2208
  • Self-Funded Residential Dementia Care: £2138 – £2208
  • RESPITE Self-Funded Residential Care: £2009 – £2208
  • RESPITE Self-Funded Residential Dementia Care: £2138 – £2207

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact The Orchards to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Donna Mills (Divisional Director )

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

The Orchards Reviews (47)

9.7

The Orchards has a Review Score of 9.7 (9.740) out of 10, based on 28 reviews in the last 2 years.
Over all time The Orchards has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Orchards
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Total of 47, showing 21-40
Review from Ruth W (Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very ill when I arrived at the care home, 29 May 2023, and I was convinced I would be dead by the end of July. But the care I have been given - from tests to a complete change in medication - have helped me stop being wheelchair-bound, learn to walk again and become a useful resident. I lost my
sense of taste and smell a few years ago but food is more than that. I enjoy the feel of what's in my mouth. But since Autumn 2023 stews/casseroles have dominated the menu and repetitive vegetables have added to the boredom. We thought a new chef would liven things up. Is he being given sufficient funds to buy the ingredients or is he limited to buying cheap?
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for your review. I am delighted that your move to The Orchards has been so transformative for you and that your mobility has so greatly improved. It is wonderful to read that you now feel you are a useful addition to our community. We most certainly agree! I very much appreciate your feedback on the menu. Following our recent conversation I hope you are reassured that sufficient funds are being made available to ensure we provide tasty and varied meal choices. I am confident you will continue to see current improvements in the weeks and months ahead.

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Review from P H (Friend of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased to be seeing my friend and happy that she is being cared for in the best way.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for leaving us with a beautiful review. I am so pleased that your friend is happy and that you feel that she is being cared for in the best way. Thank you once again for taking the time to leave a review.

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Review from A G (Friend of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so kind and caring.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for leaving a beautiful review of The Orchards. Thank you for taking time to leave a review of The Orchards. All of the staff at The Orchards are passionate about delivering outstanding person centred care every day. Once again thank you for your kind words.

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Review from Liz D (Daughter-in-law of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall care is good. Management never see the residents are the main cause of very good carers leaving.
The food is generally poor - so no value for the amount residents pay.
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Review from A H (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was very well looked after at The Orchards. It was very clean and comfortable. A lovely garden the residents can sit in. The staff were great, but the management was very unprofessional and not upfront in the way they communicated with the family.
Reply from Donna Mills, Support Manager at The Orchards

Many thanks for submitting your review, we really appreciate honest feedback as it helps us to reflect and ultimately continue to improve our services. As discussed in our recent correspondence, we regret that the lack of communication from the hospital regarding your father's care meant we were unable to effectively communicate with you in the way we would have liked to. We value transparency in our communication with our residents and their relatives, so we are disappointed circumstances outside of our control meant we fell short in this instance. We are glad that you were happy with the care your father received from us, and we thoroughly enjoyed getting to know him.

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Review from Geoff F (Son of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live overseas. My mother recently passed away as a resident of the Orchards Care Home in Ely. They called me and I flew over to support Mum in her passing. I would like to share my feelings of gratitude for the beyond-excellent care provided by the staff. I visited Mum in the secure unit every day
for 3 weeks before her passing. I was always kindly received and I was able to see the extraordinary kindness of the staff shown to all the residents of this special unit for people with dementia. The staff were caring, friendly and kind, they were also very skilled in managing the significant cognitive and physical needs safely of these special residents. I would also like to mention that the home was superbly clean and tidy and I was struck by the complete lack of any smells that I often find in care homes. The management are competent leaders and very approachable. I had complete confidence in their care of Mum.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for your lovely review of The Orchards. The staff appreciate the feedback, it was a pleasure to look after your mother, please keep in contact.

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Review from C B (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The lovely thing for our family is that our mother speaks very highly of The Orchards. She is very fond of the staff and feels safe and well-cared for. She thinks the food is lovely and enjoys all of the wonderful activities. Her room is comfortable and attractive too.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for taking the time to leave a review for The Orchards, I will ensure that your kind words are passed over to the team.

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Review from L G (Friend of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend on several occasions. Without fail, I have met with smiles and friendliness. I witness the interactions with my friend, always polite, with a smile and very respectful.
Prior to my retirement, my work involved visiting many residential nursing homes. I can honestly say that
the care at The Orchards is exceptional and a pleasure to witness.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for taking the time to share your lovely feedback myself and the team really do appreciate it.

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Review from Simon R (Son of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise The Orchards highly enough. My mum was in urgent need of some respite care and three days after the initial phone call she was resident in an absolutely beautiful room. She would not have a nicer room had I booked her into a hotel, the en-suite is brilliant and she has patio doors opening
to a lovely little garden which is totally secure as is the whole place, you have to be buzzed out so no chance of anyone wandering off. I was worried about the food as my mum can be quite fussy and likes her meals one million degrees hot, having checked with her she commented ‘the food is lovely and it’s always piping hot’ which is a massive compliment from my mum. Nothing is too much trouble for the brilliant staff and I am so relieved to know my mum is safe and being looked after to such a high standard. My mum can be, how shall I put this, rather stubborn and ‘reluctantly’ agreed to a 4-week stay to recover after major surgery but she now thinks she might rather fancy staying longer!
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Review from Charles C (Son of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most important point is that my Mother is extremely happy at the Orchards and frequently tells us of her own volition. The employed staff are excellent and could not be more helpful or caring. Core staff listen to the needs of my mother and clearly strive to implement any requested changes to routine.
One
key issue is staffing particularly the apparent lack of full-time senior staff. The use of Agency staff is entirely understandable and the staffing issues are in no way a reflection on the Orchards as this is a National issue. However, the knock-on effect on some occasions has been a reduced level of interaction and movement encouragement of my mother.
The Quality and variety of food at the Orchards are a concern. I had anticipated a higher and more varied selection.
Overall the quality of care at the Orchards is quite excellent and as a consequence of the incredible effort by everyone my mother is incredibly happy
I would like to sincerely thank you for everything you do.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you so much for your feedback, all of which is appreciated. The team love to hear when the care they provide is recognised as being of excellent quality as this is their aim each and every day. Where we haven't quite met the expectation, we welcome the opportunity feedback provides us for further discussion and resolution.
I will be in contact so that we can catch up to discuss food preferences and choices.

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Review from B C (Son of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother became a resident at The Orchards she has been given exceptionally good care. The staff are very loving and keep a close watch on her, particularly if she became unwell. The building offers many additional benefits not found in other homes and this makes for a better standard of living
for the residents, the spacious gardens are an ideal outlet, particularly in the summer. The additional entertainments are a welcome and psychological boost to all the residents as well as bringing together a family atmosphere. Visitors are treated with respect and courtesy and kept informed of all that is going on and are able to join in whenever they wish. The management staff are very efficient and very hands on which gives our family confidence and peace of mind when we are not there. This was a good choice.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for your review of The Orchards.
We welcome all feedback.

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Review from Simon C (Son of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father died at The Orchards in September after a long-term decline with dementia. The staff were so kind, thoughtful, sympathetic and caring. It made his last few days so much more bearable. All the team looked in on us at all times of day and night; brought us food when they thought we would be
hungry and made the whole process of the procedure after his death run smoothly and with the greatest dignity.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for leaving a review of The Orchards.
It was a pleasure to look after your father and I will ensure your kind words are shared with all of the staff team.

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Review from Andrew M (Son of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Orchards provide excellent care and I feel that my mother is in safe hands. The staff and management are friendly and caring, and always on hand with a smile and a chat. The home is immaculate and clean and a pleasant environment to be in. The gardens allow for short, safe walks. Meals seem great
and always smell lovely whenever I attend. Entertainment is improving and seems that activities are provided every morning and afternoon. I can't stress enough how important this is to maintain and build on for the residents. Only one small request for improvement, staff need to lose the face masks, it makes it very difficult for communication and recognition.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for your review.
I will ensure that the information from the review is passed to the team at The Orchards.
Currently, staff are not wearing face masks whilst working at The Orchards.

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Review from Andrew C (Son of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An elegant and spacious environment. Beautiful ensuite bedrooms with double beds. The staff are clearly well trained, hard-working and professional. They all have genuine caring attitudes toward the residents. My mother has made several good friends since arriving. They all support each other in a calm
and happy environment. There is a daily schedule of activities and entertainment.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for your review, I will ensure that this is shared with the team at The Orchards.

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Review from Graham F (Son of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
New very good facilities. Good rooms. Friendly staff coping in difficult times. Communicates with family. Very good.
Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for your review. We welcome reviews and I will ensure that this is passed to the team. Once again, thank you.

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Review from John P (Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Orchards care home is both modern and pleasing. The rooms are very functional and cleaned on a regular basis. The staff are lovely and very compassionate with the residents who love them in return. The meals are in the main good but I do feel that another meal option would be beneficial. I would
thoroughly recommend The Orchards for those wishing to place their loved ones in a 'home from home'.
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Review from Jane B (Wife of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband first visited The Orchards for two weeks of respite care some months before becoming a resident. We were delighted with the friendliness, care and compassion that both of us received. When his dementia and increased frailty became too much for me to manage at home, he entered The Orchards
as a permanent resident. I have nothing but praise for the staff who are so kind and nothing is too much trouble. They seem to enjoy working at The Orchards and appear to have very few changes. They always have time to speak to me if I wish to discuss a situation and make me feel we are managing my husband's illness together. The new building is spacious, warm and welcoming with communal lounges and quieter rooms for those who wish for privacy. My husband has settled in well and is relaxed and contented because of the loving care of the staff. I am completely satisfied with The Orchards.
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Review from Terry W (Friend of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's best friend move to The Orchards two years ago. She has two sons both of whom live with their families in the U.S.A. Covid has meant that they have not seen their mum for a long time. We visited regularly until the various lockdowns and have now been able to do so again.
The first thing to
say is that the frontline staff are amazing. They are relaxed and good-humoured and our friend sees them as her friends.
Secondly, The Orchards has taken great pains to set up protocols which keep the residents safe. These have been successful.
Thirdly, the care home itself is very like a top hotel. The facilities are excellent and the garden room, cinema, library and dining rooms are excellent.
Fourthly, the emergency procedures and medical care are faultless. Our friend has, unfortunately, had to have short hospital stays whilst in The Orchards. Things have been handled very efficiently with no fuss.
A care home is only as good as its staff. Excellent.
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Review from Elizabeth B (Friend of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
An elderly friend of mine was living at home with carers going in and out 4 times a day, had not been out of bed since Christmas and was been given drinks out of cups with lids etc. After 10 days in Ely I went to see her yesterday and found her up in a wheelchair, dressed and spotlessly clean drinking
coffee from a cup and saucer. It was wonderful to see that some of her dignity is being given back to her and to notice that everyone knew her name, all about her and was treating her with kindness and empathy.
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Review from Anne C (Daughter of Resident) published on 2 July 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
When my mum first went into the Orchards I was singing your praises as my initial impressions were highly favourable.
However, I feel that a lot of promises were made as to the facilities on offer that have not been lived up to. Furthermore, there have been and still are a lot of issues with the home
that cause me concern. I am hopeful that these issues will be resolved with the new management.
As far as actual care goes the carers themselves are lovely and treat mum with the utmost respect and kindness. I am truly grateful to them.
Reply from Kirsty Price, General Manager at The Orchards

Dear Anne, thank you for your feedback. We greatly appreciate your comments and we will take on board what you have suggested. I am glad you are happy with the suggested outcomes which we covered during our chat and look forward to making the home even better for our residents.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for The Orchards is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for The Orchards is calculated as follows: ( (256 Excellents x 5) + (54 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 323 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Orchards is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (8)

Lisa

Lisa Brooks

Job Title: Healthcare assistant Joined: 2019

We have a good team working together to care for the residents.

Barbara

Barbara Shaw

Job Title: Healthcare assistant Joined: 2021

A good place to work

Michelle

Michelle Crick

Job Title: Healthcare assistant Joined: 2021

I enjoy looking after people.
I like to make sure their needs are met.
I am devoted to my job.

Krisha

Krisha Jaya

Job Title: Healthcare assistant Joined: 2022

I like caring for people

Tony

Tony Brooks

Job Title: Maintenance Manager Joined: 2022

I work in a family-style environment, also the job role covered my skills in compliance and maintenance.

Ivan

Ivan Heviamoovima

Job Title: Care and Compliance Manager Joined: 2022

I enjoy getting to know the residents and I enjoy that I can speak to several residents in French.


Knowing that you are making a difference in a person's daily life is always rewarding.

Victoria

Victoria Wood

Job Title: Activities Assistant Joined: 2021

I love working at The Orchards because of the great team that I am part of.


My background in teaching was with Health and Social Care so this seemed a natural progression.


I enjoy the varied nature of each day of working with the wonderful residents.


I enjoy being active and involved in their everyday lives.

Erin

Erin Huggins

Job Title: Activities Assistant Joined: 2021

I enjoy working at The Orchards because it is a great space to learn new things.


It is interesting to hear about our lovely resident's life stories and not to mention how good the team here is.

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