What types of Care is Alexander House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Alexander House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander House Care Home to the centre of Exeter?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Alexander House Care Home, Hawkins Road, Exeter, Devon EX1 3UW

Review from Wendy A (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report

Overall Experience

I cannot recommend this home and the staff highly enough. The home is beautiful from the residents rooms to the dining room, it has been designed really tastefully and to a high standard. The staff are all AMAZING!! Every single person I met was polite, friendly and really caring. I wouldn't hesitate

in using this home again for my Mum.

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Review from S E (Sister of Resident) published on 8 April 2026 Submitted via Website • Report

Overall Experience

My Sister was a resident with Alexander house for approx 8 months. The whole time she was there she was treated dignity, care and had so much support. I have so much respect for ALL of the staff from the cleaners to reception staff but most of all the care and nursing staff. My Sister has disabilities

but the staff iwere aware of this and they took there time to explain things to her. They kept myself updated with all treatments etc she was receiving and nothing was ever to much trouble. Now thanks to all the staff in Alexander house my sister is well and been able to leave and go home. I can't thank them enough.

The home is very welcoming and beautifully decorated it is a real home from home with lots of activities for the residents.

Reply from Damon Drummond, Home Manager at Alexander House Care HomeThank you for your lovely review, having your sister stay with us was an absolute honour and pleasure. We are so pleased that after her stay she has been able to return home to live her life. You and your sister are always welcome, please pop in for a cup of tea or coffee if you are ever in the area, we would love to see you.

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Review from Ruth L (Wife of Resident) published on 18 March 2026 Submitted via Postal Card • Report

Overall Experience

The nursing care is excellent and all his needs are being met. My husband is very happy and enjoys all the activities at the care home.

Reply from Damon Drummond, Home Manager at Alexander House Care HomeThank you for you lovely words, we really enjoy supporting your husband and we are so pleased that he enjoys joining in the activities. We always strive to provide the very best care and look for activities that our residents enjoy

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Review from Sam P (Husband of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

Let's face it, wherever you place a loved one, you're going to worry - about the care they receive, and whether you should have chosen some other place. I had those worries too. Handing over the care of my wife to complete strangers was far and away the most difficult decision I've ever had to make.

And sure, for a short while right at the start I worried about whether I'd made the right choice. But those concerns very quickly evaporated once my wife settled in and I could see how she was cared for. She's been there now for almost five months and I can tell you that the nursing and care staff are, without exception, very special people - kind, caring, attentive, observant, incredibly hard working. The environment is spotless thanks to the wonderful team of housekeepers. The food is varied and plentiful. I don't have the slightest hesitation in recommending the care your loved one will receive and I say that as someone who visits very often.

Reply from Damon Drummond, Home Manager at Alexander House Care HomeThank you so much for your wonderful review and kind words, at Alexander House we strive to provide the very best care for our residents. I will share this with the team and thank you again

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Review from Gem F (Ex Family Member) published on 31 October 2025 Submitted via Website • Report

Overall Experience

My Nan was lucky enough to call Alexander house her home from May 2025-September 2025
During my nans stay she experienced the most compassionate care possible, she had friends and an amazing quality of life. From the house keeping, kitchen, care team, office, activities and management everyone made

time to get to know each resident and family who visited.
Nothing was ever too much trouble.
The support during my nans passing has been amazing and I wish more people had the opportunity to be able to experience the same.
I would highly recommend Alexander house to anyone looking for respite or long term care.

Reply from Damon Drummond, Home Manager at Alexander House Care HomeThankyou for your lovely review, it was a pleasure caring for your nan, getting to know her and you as a family.

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Review from J S (Wife of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been at Alexander House for 3 months now, and I remain very impressed with the level of service, compassion and care provided. I really appreciate the way I have been welcomed to visit my husband as often as I like, and I feel included in his care, resting in confidence that the high

level of support will be continued in my absence. It's not to say there is perfection. By the nature of the disabilities of the patients, there are stressful times, and messes occur, but the staff are always so willing to put things right with cheerfulness. The activities are a bonus too, is helping failing minds to get some interest and enjoyment out of life. Altogether, I feel Alexander House has got a good model going in practice, and I hope they can spread some of their innovative ideas to other homes. One gets the sense of a very good and forward looking management.

Reply from Damon Drummond, Home Manager at Alexander House Care HomeThank you for you review, we have enjoyed welcoming your husband and you into our home. We strive to ensure the very best care is given and will continue to look for new ideas to enrich the lives of the residents living here

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Review from Andrew M (Son of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My mum spent the last 4 months of her life at this remarkable home. Her stay was enhanced by the utter kindness, professionalism & love given by the staff there. I feel that we could not have found a better place for her and she went from a situation at home that the TV was her only friend to a place

where she made so many friends and was loved by everyone. No one can know what the future holds but if I had known how much better her life would have got I definitely would have got her in there sooner.

Reply from Damon Drummond, Home Manager at Alexander House Care HomeThank you for your lovely review, it was an absolute pleasure to be involved in caring for your mum. I will ensure your kind words are passed onto the team here. Thank you again

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Review from A D (Niece of Resident) published on 27 March 2025 Submitted via Website • Report

Overall Experience

I was surprised how nice Alexander house was when I first visited. I think the gold standard is when I visit my aunt and she tells me every time how happy she is and how well she is cared for. The surroundings are beautiful and the staff I have met, friendly and helpful. After visiting family in care

homes over the years, this one would take some beating all round.

Reply from Damon Drummond, Home Manager at Alexander House Care HomeThank you so much for your lovely review, we love having your Aunt here and enjoy caring for her. We are very lucky with our surroundings and our staff team are always very happy to help. We look forward to seeing you again soon

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Review from Alvan S (Son of Resident) published on 1 October 2024 Submitted via Website • Report

Overall Experience

The team at Alexander House have been fantastic, great food fantastic rooms and great facilities. Mum's care has been second to none they have weekly events for the residents it has been amazing, nothing is too much trouble. Lovely caring staff and an amazing chef. The facilities are great I am able

to make Mum drinks in the kitchen on the same floor and the whole caring team works together. It could pass as a five-star hotel, you are free to come and go without hassle.

Reply from Damon Drummond, Home Manager at Alexander House Care HomeDear Alvan, Thank you for your lovely review. It is our pleasure to have your mum here with us at Alexander House. I am so pleased that you find our facilities great and that our staff are caring. I will pass this on to the team and thank you again for your kind words.

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Review from M B (Daughter of Resident) published on 26 July 2024 Submitted via Postal Card • Report

Overall Experience

I have been fortunate to find at very short notice a home from home for my lovely mum. The transition from hospital to Alexander House has been amazing, nothing is too much trouble, lovely caring staff and an amazing chef. The facilities are great and the whole caring team working together in care.

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Review from James G (Friend of Resident) published on 20 June 2024 Submitted via Website • Report

Overall Experience

I visited my friend at Alexander House for the first time yesterday (13/06/24) and was pleasantly surprised.
The staff were polite and jovial and all the residents were having a fun time eating, drinking and listening to a singer. I don't know if it is always like this but I can only review on my experience

which was certainly a very good one.

Reply from Amanda Oxley, Home Manager at Alexander House Care HomeThank you for your lovely review, we also try to ensure that all residents have a fun time daily. Thank you also for your comments about the staff team, I will certainly feed this back to them

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Review from S U (Resident) assisted by family/friend published on 30 April 2024 Submitted via Postal Card • Report

Overall Experience

Very pleasant and friendly, lovely atmosphere. Staff work very hard to provide a good service. Staff are very friendly, helpful and hardworking. Room is super, lovely fittings. Food is plentiful and delicious. Opportunity to personalise my room has made it easier to adapt. Activities keep me busy and

help me to make friends. Very good activities coordinator who keeps me busy!

Reply from Jo Needs, Regional Director at Alexander House Care HomeMany thanks for the review, so pleased that you find the activities at the home keep you nice and busy. The rooms are lovely at the home and glad you like it and that you receive a good service.

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Review from J W (Resident) published on 30 April 2024 Submitted via Website • Report

Overall Experience

Alexander House is a young establishment just over a year old. I arrived in August 2023 when teething troubles were being tackled. There has been a sizeable turnover of staff which meant many of them getting used to individual residents at the same time and vice versa. This situation is now more settled.

The present care staff are first class, under very lively leadership.
Food and drink are plentiful, very well presented with the chefs inventing many different ways of presenting a wide variety of different food. Some of this is linked to various themes arranged by the events organiser, such as national themes.
There are plenty of other events organised mostly in-house, with visiting performers and opportunities for some residents to go out.
The superb rooms are well maintained. Residents can bring some of their own possessions to make the rooms more personal.
Management is not remote contributing to the caring ethos of the home which is an excellent place in which to live.

Reply from Jo Needs, Regional Director at Alexander House Care HomeMany thanks for your lovely feedback, we are so pleased to hear that you find Alexander House an excellent place to live.

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Review from Rosemary T (Daughter of Resident) published on 26 March 2024 Submitted via Website • Report

Overall Experience

We chose this home for respite care after reading their glossy brochure and visiting on the official opening day. Made a huge mistake. Incompetent management and an awful experience for my father (retired pharmacist). We made a formal complaint but most facts denied by the management. My father was

attacked twice by another resident on two separate times, during the night or early morning in his bed. The first attack was acknowledged at the time but then later disputed. We asked for evidence of CCTV and electronic door openings into his room but none of this was available apparently and conveniently for the company. Most of our complaints were disputed. My 93-year-old father was very shocked and upset for months and to this day no one has ever enquired after him.

Reply from Jo Needs, Regional Director at Alexander House Care HomeWe are sorry to hear that your father did not enjoy his recent stay at Alexander House and can assure you that any incidents raised were thoroughly investigated and discussed with both your father and family members. The care and wellbeing of our residents is at the heart of what we offer and if you would like to discuss your concerns in further detail, please do not hesitate to reach out to the management team. Wishing your father well from the Alexander House Team.

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Review from Simon M (Son of Resident) published on 27 September 2023 Submitted via Website • Report

Overall Experience

Our mother has been so well looked after by nurses and carers throughout the day and night during the weeks of two respite stays. She has been full of praise for the staff every single day and we have all really enjoyed our visits in such a great environment.
She was not able to join in any activities

so I don't have a personal review, although I could see and sense that these were excellently run and very worthwhile for other residents.
It has been a real relief to know that she was safe and being so well looked after during these much-needed respite visits.
Thank you to everyone at Alexander House Care Home.

Reply from Amanda Oxley, Home Manager at Alexander House Care HomeThank you so much for your review. We, as a team, are very grateful for all of our reviews. We look forward to seeing you all in the future.

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Review from Celia M (Wife of Resident) published on 20 September 2023 Submitted via Website • Report

Overall Experience

I was shown around Alexander Care Home as a prospective ‘home from home’.
It was a very detailed tour by an informative member of staff. I was introduced to other staff members.
The facilities and standard of care are second to none.
I was very very impressed. Thank you.

Reply from Amanda Oxley, Home Manager at Alexander House Care HomeThank you so much for your review. We are very proud of the home and the facilities that we can offer our residents.

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Review from J A (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report

Overall Experience

Mum has felt very lonely and trapped in her old home and was determined not to spend another winter there. Mum has changed so much at Alexander House Care Home, she has come alive, she is loving the company and the chitter chatter. The staff teams are so attentive, warm, friendly and caring. Mum has

had quite a few friends and family visit her and they have all commented on how much happier and relaxed Mum is. Mum’s feedback to us:
“can’t fault anything, everyone is so helpful, the food is so varied and is delicious, plus there are always snacks and drinks available in between the main dining times, my room and facilities are wonderful. I love the wide corridors, the informal lounge area, the dining room, cinema, the beautiful garden and the fact there is a private dining room you can book, perfect for when you have a family celebration. I now have such easy access to a Doctor and my medication is taken care of. I am feeling safe, secure, relaxed and not anxious about my future”.

Reply from Amanda Oxley, Home Manager at Alexander House Care HomeThank you so much for your amazing review, we have enjoyed seeing Mum making her new friends.

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Review from S B (Daughter of Resident) published on 18 August 2023 Submitted via Website • Report

Overall Experience

Dad has been resident at Alexander House for 2 months now. The care is exceptional. Dad is happy, well fed, has made friends and is socialising a lot. The management team have helped with the difficult transition from an unsuitable former home into gaining confidence with this home. The social activities

are great, and cause loud participation and enjoyment, with families and staff also joining in. I have felt particularly supported by the manager and her front of house team, and the nursing team are excellent with residents. The carers team are so kind to Dad and always have time for a chat with the residents. Housekeeping and catering are also very good and Dad’s en suite room is always spotless (thank you). What else can I say? After a very bad experience elsewhere, Alexander House is a joy to visit, knowing how happy Dad is. I interact with a lot of the residents and they all appear to be happy and are a good group who get on well together.

Reply from Jo Needs, Regional Director at Alexander House Care HomeThank you for your lovely feedback, we are so thrilled that you feel the care the team provide is exceptional and that your dad is happy at the home making new friends.

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Review from N C (Daughter of Resident) published on 16 August 2023 Submitted via Website • Report

Overall Experience

Dad has been at Alexander House for 3 months now. The home that he was at prior to this was not suitable for someone with advanced dementia, so we were very grateful how quickly the management team sorted out Dad's move to Alexander House.
Alexander House is a lovely home - clean, tidy, beautifully-decorated

and with fantastic facilities.
The staff are professional but friendly with it and they work extremely hard.
Being away from Mum has been a very difficult adjustment for Dad, but the team has looked after him brilliantly. It is a huge relief for us to know that he is safe and being well looked after.
Dad enjoys the meals and there are always plenty of snacks and drinks available in between times too.
There are lots of activities that go on in the home and Dad enjoys sitting out in the lovely garden (when the weather allows) too.
Alexander House is well-positioned in terms of having a shop within walking distance, a bus stop nearby and nice walks around it too.
Thank you.

Reply from Jo Needs, Regional Director at Alexander House Care HomeThank you so much for the lovely review, we are very fortunate to have a dedicated team at the home lead by a supportive and coaching Manager and Deputy Manager. We are thrilled to hear that your dad is having such a wonderful time at the home.

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Review from Rachel L (Granddaughter of Resident) published on 22 June 2023 Submitted via Website • Report

Overall Experience

Really wonderful and caring service. Atmosphere is friendly and welcoming.
The staff are so good with my grandad and make his stay a pleasure.
I feel reassured that he is being well looked after and enjoying his later years.

Reply from Amanda Oxley, Home Manager at Alexander House Care HomeThank you for taking the time to review our beautiful home, it is very much appreciated.