Cuttlebrook Hall

Dad spent 2 weeks dementia respite care in Cuttlebrook Hall and I have nothing but praise for the whole experience. Everybody we met from reception through to care staff were warm, welcoming and caring and they all made the whole process as easy for us as possible, Even when things changed and we had too extend his stay, nothing was too much trouble.

My father has been resident at Cuttlebrook Hall for just a month. He has settled in well thanks to the friendly team that assist him on a daily basis.My experience has been similar and obviously being very apprehensive initially we are now happy Dad is in very safe hands and would definitely recommended this home to others

An excellent experience from the first visit, through admission and subsequent care. First class admin & support staff, spotless rooms & facilities, and an overall warm & welcoming atmosphere. Upbeat ambience. I would thoroughly recommend!

The staff know every single resident by name and they are totally invested in making a difference to the life of each resident

The caring and nurturing environment, together with great staff make Cuttlebrook Hall exemplary.

I feel happy and safe here. I am a long way from my daughter who lives in New Zealand, but we can talk and text and email any time. The staff are kind and treat all the residents with patience and consideration for their needs. I like it that I'm known by name by all the staff I meet in the home. I feel I can request for anything reasonable and that my needs will be attended to very promptly. Meals vary and I don't like some of the food by there's always a choice.

Amazing. Dad absolutely loves the home and all of the staff.

This is a great care home. All staff engaging when interacting with family and actively invested in caring for the residents. Wide range of activities and amenities on site. Would recommend this care home to anyone.

Mum has been living at Cuttlebrook Hall for a few months now and is extremely happy and settled. The home, its facilities and grounds are excellent but above all, it's the staff who make the place. They are all so incredibly kind and caring which results in a relaxed but nurturing atmosphere. Everyone is treated with dignity and respect and I feel as though our family has become part of this community, not just my mum.

Dad spent just over two weeks in Cuttlebrook Hall. The intention was to be there permanently but we had to remove him as he got quite distressed being away from his home and garden, therefore alternative plans are now in place. All the staff at Cuttlebrook go above and beyond and are extremely caring. Everyone worked hard with us to try and address Dad's concerns, but with short term memory issues, it was difficult. We will definitely consider Cuttlebrook should his needs change again in the future.

Dad has just had a second short stay for respite care following a fall that severely impaired his mobility. As before the staff were unfailingly kind and helpful. We were kept well informed about any issues affecting dad and we felt confident and reassured that he was in safe hands. Cuttlebrook provided a safe environment for dad to regain his mobility.

My only constructive feedback was that I did ask when we checked him in about arranging to get his daily newspaper, because this was important to him, and was told this would be possible, and I handed over his pre-paid vouchers to pay for these. Despite repeatedly raising this, this did not happen during his stay, which I felt lacked a little attention to detail that would have made a big difference to him. Hence 4 star rating in this review rather than 5 stars.

I have been a resident here for 4 months & feel very comfortable & well cared for. The staff are well-trained & caring.

Such a wonderful place. The staff are amazing and so calm and gentle with the residents. On my visits I am made to feel welcome and offered refreshments on my arrival. Have had lunch with my friend 3 times and on each time we were treated with nothing but kindness.

Wonderful help and service with all staff.

I am happy with the care of my mother. She is safe and comfortable. The staff have taken time to get to know her as an individual.

My mother-in-law is well looked after by all the staff. She is settled in Cuttlebrook Hall.

I think it's quite good. I feel it's a very good place.

It was my Mum's 97th birthday and I asked Cuttlebrook Hall if we could have a room to celebrate her birthday. We met with 20 of the family in the cinema room which they had decorated and laid on a small buffet and drinks. This meant such a lot to us as mum can't leave the home now. Excellent service and thank them very much.

From my first enquiry and initial visit, to Mum and Dad moving in, the whole process was professional and clearly explained. As soon as they arrived, they were treated with kindness and respect and I have been regularly updated on how they are settling in and their care plans. There are so many activities for them as a couple and as individuals, I am confident they can both get a lot out of their life at Cuttlebrook Hall. And the rooms are beautiful. Thank you!