On site parking for visitors and residents
Hilton Lodge has a Review Score of 7.8 (7.810) out of 10, based on 1 reviews in the last 2 years. Over all time Hilton Lodge has 1 review.
Review from Fiona H (Daughter of Resident) published on 21 April 2025
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.8 (7.810) out of 10 for Hilton Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.727 for Hilton Lodge is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) ) ÷ 11 Ratings = 4.727
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.083 Points relating to the number of positive Reviews for Hilton Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 1 Positive Reviews ÷ 12 = 0.083
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2025
Maria began her career as a nurse at 17, initially working in mental health and learning disabilities before transitioning into care management. Over the years, she has held various leadership roles, including operations manager and care home manager, always striving to enhance the quality of care and support for residents.
Maria is proud of her ability to increase grades in previous care homes she has worked in. She is passionate about having good, person-centered environment where residents feel valued, safe, and supported. She takes great pride in building strong relationships with families and ensuring their loved ones receive the best possible care.
Outside of work, Maria enjoys retreating to her caravan in the Scottish Borders for some well-earned relaxation. She also cherishes time spent with her granddaughter, Gracie. Her advice for families choosing a care home is simple: Visit the home, check CI reports, voice any concerns, and most importantly—trust your instincts.
Job Title: Deputy Home Manager
Joined: 2024
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