Hilton Lodge

I would not hesitate to recommend them.

The care my mum (who has dementia) receives is excellent. The staff are all so kind, patient and friendly and my mum has settled in very well. She is very well looked after and cared for. There is a fantastic range of activities to keep residents engaged and entertained-my mum regularly goes on outings. Family and friends are often invited to fun events such as the recent barn dance which was brilliant and the staff went above and beyond to make it a great afternoon for all. The home itself is beautiful and spotlessly clean and my mum's room is spacious and also beautifully furnished and decorated.

As close friends we were concerned when a very good and close friend had to make a major life change. As her husband was very ill she fought a lot but it became obvious she could no longer live alone. We were pleased to move her into Hilton Lodge, the day after her husbands funeral - and delighted she has made the transition very well and is happy and content with no problems. Thank you for all your help in making this a positive experience for those responsible for her welfare.

Although the surroundings of the care home are lovely, the lack of care falls short of all expectations. We complained numerous times and nothing changed. The care staff were lovey but lacked training and were run off their feet. The management were not sympathetic to our concerns and when asked what the position was in regard to an internal investigation that the Regional Director had advised they were starting, we were informed by the Manager that the Regional Director was no longer working for the company and therefore the investigation did not proceed. We were in the process of looking for an alternative home when my father passed away.

Your pop in cafe is a great idea and much appreciated by my visitors.

Without exception, the staff are kind, compassionate and caring. The activities/activity coordinators are superb.

Absolutely excellent care for my 95 year old father at Hilton Lodge in Haddington. Cannot praise the staff enough for their patience and kindness. The home is beautifully maintained with an exceptionally high standard of furnishings and equipment. I must also highlight the great activities agenda organised by Angela, which meant my blind father got to do his singing. Thank you to Maria, Elane and especially to all of the staff who assisted Dad with his personal care. They made his final days very comfortable.

Any concerns have been noted and looked into, and I have been kept informed.

My low rating for 'management' relates to Mansfield Care Ltd, which issued an incorrect contract and failed to correct it without being reminded.

Keep up the good work, everyone.

An organised, clean, tidy, well appointed and beautifully decorated care home. Residents are well cared for, treated with respect, empathy and dignity. Activities and entertainment are many and varied. The staff are caring, patient, friendly and calm, and appear to work well together as a team with no signs of discord. Visitors are welcome. Residents' families are well informed.

8 months since my dad had a severe stroke, upon reviewing care homes we were blown away by the Hilton Lodge in Haddington. Since dad arriving who is in a wheelchair bound and non verbal. He was welcomed into the care home like a family member. As he is non verbal he is very well cared for with all the team able to communicate with him and include him in activities. From the staff, cleanliness + food everything is excellent. We would highly recommend to all our family + friends.

Not many activities at the weekend, so will come back for some weekdays.

A complaint with the Care Inspectorate was upheld, the details of which are on their website.

My cousin recently spent a week's respite while her husband was in hospital.

Hilton Lodge made her feel extremely welcome. The home was beautiful and the atmosphere was more like a hotel with various lounges to relax in. The staff were warm, caring and professional and made her stay a lovely experience. An excellent place to live or visit. Thank you all.

Hilton Lodge provided a clean, secure, safe and welcoming space for care. In my experience, as a close friend of a resident, people are treated with kindness and respect. The facilities are excellent and provide both private and shared spaces. This allows for quiet bedrooms and also communal areas with a wide range of engaging activities for residents during the week. The management is excellent, and the staff are friendly, professional and engaging. The residents are at the centre of how Hilton Lodge is run. In summary, Hilton Lodge has provided an outstanding care experience for the resident I know there.

Care was provided for my husband over a two month period. We were happy with the care he received and could not wish him to be in a better place for the end of his life. We would like to express our heartfelt appreciation of all that was done to make him comfortable and ease his passing. It is a pity he was not there for longer and unable to enjoy all the facilities on offer.

A very comfortable room and pleasant surroundings. External emenity well thought out and particularly appreciated.

My mother enjoyed her respite stay. The staff ensured she was involved in all activities and that she ate and drank well. There was an incident when a gentleman was going into her room day and night. This frightened her. The staff and I came up with a solution to ensure mum was and felt safe.

The building is well designed and very impressive. All the staff are helpful and all go the extra mile. My friend is very happy, and has settled well.