Atkinson Court Care Home

Ings Road, Cross Green, Leeds LS9 9EJ

Atkinson Court Care Home is a facility that strives for a personalised care service, where residents feel secure and well looked-after by a friendly team of staff, while having their independence respected.

The home has been purpose-built to be advantageous to many sensitive care needs and has 75 en-suite bedrooms in total, together with a choice of lounges, dining rooms and extra features that include a hairdressing salon, an enclosed bathroom and assisted bathrooms.

Service users coping with an onset of dementia are welcomed by a team of skilled and experienced carers, who look to work closely with family and loved ones.

Group: Priory Adult Care

Person in charge: Jeanette Hampshire (Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 75

Rooms with ensuite WC: 75

Latest Care Quality Commission* Report on Atkinson Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Atkinson Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Atkinson Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.589 for Atkinson Court Care Home is calculated as follows: ( (79 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.6 Points relating to the number of positive Reviews for Atkinson Court Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 9 Reviews ÷ 15 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Atkinson Court Care Home has a Review Score of 9.2 (9.189) from 11 Reviews


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Atkinson Court Care Home?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Atkinson Court Care Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • Resident / Service User
    1
  • Respite Resident/Service User
    1
  • more

I was welcomed into the intermediate care unit at Atkinson Court Care Home with courtesy and helpfulness from the start. I cannot speak too highly of the caring attention and assistance I received during my 5-week stay. The permanent staff quickly got to know individual need and preferences. They have a lovely blend of friendliness and respect. I was particularly grateful for their patience with my inevitable slowness.

How likely would you be to recommend Atkinson Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I would recommend this care home to anyone. The staff and management have a very caring nature and are brilliant with my Mum. They cater other every needs and activities are great. I cannot thank them enough for caring for my Mum.

How likely would you be to recommend Atkinson Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

In the 3 years my Mum has been a resident at Atkinson Court she has received excellent care form the staff there. The management open door policy is great as when we have had concerns we have been able to address them with the home manager, who is very quick to respond. My family are very happy with all the care and attention Mum receives.

How likely would you be to recommend Atkinson Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

So far I have found the staff to be extremely efficient, compassionate, caring and interested.

How likely would you be to recommend Atkinson Court Care Home? Likely

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Average Rating:   4.1 out of 5

Always a friendly welcome. The carers are pleasant, helpful and informative, ready to listen to any questions regarding the resident I visit. Also swift to respond when the buzzer is sounded.
The resident is made comfortable as required.
All in all, I am more than satisfied with the care, dedication and professionalism of all concerned.

How likely would you be to recommend Atkinson Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

I have been a resident at the above home for over two years and can honestly say I have no complaints whatsoever. The carers and staff are friendly and affable and nothing is too much trouble.

How likely would you be to recommend Atkinson Court Care Home? Likely

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Average Rating:   5 out of 5

Personally, I am impressed with the care, support and cleanliness Atkinson Court Care home provide for the residents.

How likely would you be to recommend Atkinson Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

My mother, now 95, entered Atkinson Court 10 months ago. She presented with dementia and from the start of her time at the care home, she was treated with care and understanding of her condition and a good awareness of what her needs would be. This also involved her being moved from her initial room to another room better located to meet her needs while she was still self-mobile. Although now she is often bed-ridden and requires the readily available help to move her within her room and within the building. She has been known to be a fussy eater at times, but is currently eating well and seems to enjoy most of her meals these days, always from a reasonable choice of dishes. I value my rapport with the management team, senior nurses and care-staff, who are all responsive to my mother's needs and to my enquiries and any concerns. Proximity to a GP surgery and weekly visits by practice GP's supports her ongoing care plan.

How likely would you be to recommend Atkinson Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Excellent care for residents. Nothing is too much trouble. Staff very patient and understanding. Room and general area always clean and fresh. Good staff and management and willing to help. They keep me informed about everything.

How likely would you be to recommend Atkinson Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jan Hampshire, Home Manager at Atkinson Court Care Home responded to this review on 16 Oct 2017:

Thank you for your positive feedback in relation to Atkinson Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

My Mum was a resident at Atkinson Court Care Home for 2 years by sadly passed away on the 6th December 2016. While my mum was there, all the staff showed great love, care and compassion for my Mum. Nothing was too much trouble. The management should be very proud of all the staff they employ. Well done. It was as good as a 5-star hotel.

How likely would you be to recommend Atkinson Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care, support and love given to my mother was over and above what we expected. The patience and care given to my mother showed what very dedicated staff were employed there. Our thanks as a family go to all the staff there.

How likely would you be to recommend Atkinson Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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