Conifer Lodge, South Shields, Tyne & Wear
Conifer Lodge, South Shields, Tyne & Wear
Conifer Lodge, South Shields, Tyne & Wear

Conifer Lodge is located within the coastal town of South Shields, providing 24-hour high-quality nursing and residential services for young persons who require specialist care.

Residents who need complex mental health care or who have care needs related to physical disabilities are supported by carefully selected and highly trained staff with the aim of rehabilitation and recovery.

The small, warm and welcoming home has sixteen rooms, making it feel comforting and reassuring for the residents, many of which can display challenging behaviour, and who are likely to benefit from a less daunting caring environment.

The focus of the home is to achieve positive outcomes for the individual, helping them to gain confidence and independence and to integrate into the wider community.

Conifer Lodge is part of the Papillon Group which offers specialist care to clients via a high-quality collective of care homes based in the North East of England.

Group: Papillon

Person in charge: William Malcolm (Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Detention Under Mental Health Act • Mental Health Condition • Physical Disability • Younger Adults

Specialist Care Categories: Head/Brain Injury

Admission Information: Ages 18+.

Single Rooms: 16

Rooms with ensuite WC: 16

Facilities & Services: Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Conifer Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.1 Conifer Lodge has a Review Score of 6.1 (6.112)

The Review Score of 6.1 (maximum of 10) for Conifer Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Conifer Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.174 for Conifer Lodge is calculated as follows: ( (11 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 23 Ratings = 4.174

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.938 Points relating to the number of positive Reviews for Conifer Lodge is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.2 Target = 0.625 , then divided by 2 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Conifer Lodge?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Conifer Lodge

  • Mother of Resident/Service User
    1
  • Sister of Resident/Service User
    1

The care is excellent. The only issue is cleanliness sometimes of my brothers room, and the food served my brother has lost some weight, he has said in the past he doesn't like the food.

How likely would you be to recommend Conifer Lodge? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Elaine Gowland, Home Manager at Conifer Lodge responded to this review on 07 Apr 2016:

Thank you for your review and the positive feedback regarding the standard of care at Conifer Lodge. We will certainly take on board the comments you have made and the issues you have raised and we hope to continue to improve our care.

My son has been well looked after here and getting him back into the community is going well. Staff are working above the call of duty and nothing is any bother to them.

How likely would you be to recommend Conifer Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Elaine Gowland, Home Manager at Conifer Lodge responded to this review on 16 Feb 2016:

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive. We strive to provide the highest possible level of care to our residents, encouraging their interaction with others and their involvement in activities. We are pleased to hear you are happy with care at Conifer Lodge and that your son has settled in well.

Submit a Review for Conifer Lodge

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Awards / Recognitions

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Care Home Idol 2016

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