Lydgate Lodge, Batley, West Yorkshire
Lydgate Lodge, Batley, West Yorkshire
Lydgate Lodge, Batley, West Yorkshire

Lydgate Lodge is in Batley with beautiful views of the countryside, where it provides both residential and dementia care packages.

Run by highly-qualified and experienced carers, care is personalised to the needs of each individual. All of Lydgate Lodge's rooms are en-suite and come with telephone point, internet access and mini fridge as standard. Each room is also equipped with a flat screen television, digital TV channels and personal DVD player.

Entertainment and activity programmes catering for a range of hobbies and interests, including a light social programme, are available for residents to participate in. With its own hairdressing salon, delicious home cooked food specially developed for us by a nutritionist.

A choice of TV or quiet lounges, a family room for personal gatherings and landscaped gardens, are all available for use during family visits. Lydgate Lodge provides a great place to live and visit.

Group: Ideal Carehomes

Person in charge: Lisa Harris (Home Manager)

Local Authority / Social Services: Kirklees Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lydgate Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

6 Bed Vacancies

posted 13 Nov 2017

Residential & dementia vacancies

Reviews

9.5 Lydgate Lodge has a Review Score of 9.5 (9.463)

The Review Score of 9.5 (maximum of 10) for Lydgate Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Lydgate Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.463 for Lydgate Lodge is calculated as follows: ( (223 Excellents x 5) + (142 Goods x 4) + (32 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 400 Ratings = 4.463

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lydgate Lodge is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    14
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lydgate Lodge?

  • Extremely LIKELY
    28
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lydgate Lodge

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

Everything was excellent - impressive entrance hall, welcoming feel and no smells! Staff friendly to all, as were office staff, seemed to have a good rapport with all residents and know their needs, they had dad sussed out very quickly.
I had seriously avoided care homes because of experiences in my line of work but was forced into it by dad's sudden deterioration in health.
I would not be afraid to send him for respite if the need arose again.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are always pleasant. They have some difficult residents and deal with them in a very pleasant way to re-direct. I would highly recommend this care home, highly recommend this car home, having viewed most care homes in the area. By far the best.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the overall level of care and support dad receives.

The home is always clean, though at time his own room could benefit from a deep clean.

Dad has always eaten traditional meals. Meat and 2 veg. The food is certainly to his taste.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I find Lydgate Lodge an excellent home. My mother is 97 years old and is quite happy and settled there. She lived on her own for 40 years after my father died and we are very happy that she is now residing in Lydgate Lodge.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum had a significant deterioration in her general health following a spell in hospital and the demands on staff and management of the home increased significantly. They took on a lot of extra work in ensuring my mums increased needs were met and others e.g Doctors, District Nurses provided the support needed.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All staff are knowledgeable, friendly and very good with my mother.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with the care my wife receives and I am always greeted with a smile at reception when visiting. Management and staff are very helpful and caring which makes my visit less stressful.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Clean, friendly, varied activities.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was recommended to Lydgate Lodge by a fellow carer whose wife was already here, so I made enquiries for my wife. She was assessed and considered suitable, so moved in almost straight away. That was in February 2016. I have been so impressed with the care and dedication of the manager and staff since my wife came in and I have no hesitation in recommending the home to future residents.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is 86 and now a new resident of Lydgate Lodge. He has settled well and the staff are fantastic. Every resident is treated with respect and made to feel valued. The staff keep me updated and they are very approachable. The rooms are well kept and nicely decorated. Overall the home is very welcoming and homely. My family and I have made the right decision to have my dad here where he has full support for his care needs.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has only been in Lydgate Lodge for 3 months and she has settled in very nicely. The carers are brilliant with her. The staff and management are very pleasant and you can talk to them anytime. Nothing is too much trouble for them and there is everything Mum needs at Lydgate.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lovely place, dad has been well looked after both physically and foodwise and Lydgate Lodge has everything an elderly person could want or need. The staff have been exceptional apart from one girl who had a bit of an attitude. Problem one Sunday afternoon when my brother and his wife were visiting dad. I think she preferred to go and have a cigarette! I would definitely recommend to anyone who requires respite like dad or being a resident. Thank you for looking after my dad. It is very much appreciated.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helen Chermside, Customer Service Executive at Lydgate Lodge responded to this review on 16 Mar 2017:

Thank you for taking the time to review Lydgate Lodge. Ideal Carehomes appreciates all feedback about our homes. Our Home Manager would be more than happy to discuss your concerns with you next time you visit the home. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

A delightful care home, built to the highest standards with plenty of communal rooms on each floor. Walking into the reception area is like being on a cruise ship with imposing stairs leading to the 1st floor. The staff are attentive at all times, providing the level of care that you would give to a close relative. It's like living in a 5-star hotel with great food and service. Well done everyone.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are friendly and caring. It's comforting to know that we are leaving a loved one in the hands of people who seem to genuinely care.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

From the day we went to look around Lydgate Lodge to the day we went to clear dads room, we have been shown nothing but support, care and friendship. Dad spent 6 months at Lydgate and it gave him a new lease of life. He was encouraged to join in and also left alone when he needed to be. I was told that Lydgate Lodge was dad's home and the staff were visitors. Each and every one of the staff did a great job and I couldn't have asked for a better way for dad to spend his last months.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has spent the last two years at Lydgate Lodge and has always been happy and content there. The staff have always been courteous, kind and treated mum with respect. Staff always treat the residents as individuals and encourage them to make their own decisions, regarding what they want to wear, food choices, entertainment and bed time. They always knock on the bedroom doors before entering, provide comfort when needed and love always. The food is amazing and of a very high standard, there is regular entertainment, pop-up restaurants occasionally, a café and trips out. It is more like a hotel than a care home.
Mum passed away in the home in November, the staff looked after me and my sister as well as mum. They did not interfere but left us to be with mum until the end and then dealt with everything for us in a very professional but kind and considerate way.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Since arriving, the home has done everything necessary to introduce their new residents to the surroundings. Full credit to staff and facilities.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At present I am very happy for my mum to stay in Lydgate Lodge, my mum seems more settled there now. The home is very clean and comfortable, the food looks very good and mum seems to enjoy it. Most of the staff are approachable and the manager is very approachable and will answer all questions I have about my mum. Overall it is a very good place.

How likely would you be to recommend Lydgate Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

The first impression on entering is a clean and fragrant home, no nasty smells! All the staff, carers and cleaners are pleasant and willing to answer any questions or find someone who can. Rooms are very clean and fresh looking residents are encouraged to bring their own belongings to personalise their rooms.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I would like to say a big THANK YOU to the management and staff for their efforts in improving Lydgate Lodge over the past three months. When I visited my mother at Lydgate Lodge she had really enjoyed her day. The residents had been baking and decorating the buns they had made and she looked so happy. Her day got even better when it was her turn (all residents have a turn) to enjoy a special meal. It was 'steak night' and the kitchen staff and staff had gone to great lengths to make it special, complete with an entertainer. The cafe had been turned into a restaurant and when I left they were enjoying a shandy and a good laugh. Management and staff are really working hard to make life good at Lydgate with many activities. I drove home with a big smile on my face that said, thank you.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Aunt has been unsettled and not behaving very well (The only way I can describe it) for a few weeks now, due to her dementia. Assessments have been made and a profile bed has now been obtained for her. She has only had the bed for two days and the difference in her is tangible. She seems to be more aware and taking notice, and happier with herself. I believe that this has a lot to do with the new manager, plus the help of the carers. The staff are really caring from the carers to the front desk. Thank you to everyone at the home.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have enjoyed my experience here so far. All the carers are lovely and I am well looked after. We get well fed. All the rooms are nice and they get looked after.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The new manager has made a big difference to Lydgate, the atmosphere is much better and seems more homely. The home is much brighter and seems livelier. Any issues that arise I know that they will be dealt with in a caring professional way, and that I can trust the manager to have my mothers best interests at heart.
It is a big relief to know that my mum is in good hands. I know it is still early days but I am sure Lydgate is going to be one of the best homes in Yorkshire, if not the UK. Thanks to everyone for making my mum's 100th birthday such a success.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

More stimulation is required for residents as a lot of the time they are sat about sleeping. They could do with more cleaning operations. More eye to details, the staff try really hard.

How likely would you be to recommend Lydgate Lodge? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Helen Chermside, Customer Service Executive at Lydgate Lodge responded to this review on 01 Apr 2016:

Thank you for taking the time to review Lydgate Lodge. Ideal Carehomes appreciates all feedback about our homes and activities within our homes have recently been reviewed. Due to the new activities schedule the residents are very active, however, some do like to take a power nap, as is their choice. As with any visitor to the home, we recognise that they only see a very small window as to what is happening at any given time and so invite people to spend the day with us, enjoy a meal and partake in activities so that they get a real ‘flavour’ as to what daily life is about. With regards the cleaning activities, some of our residents enjoy daily chores such as hoovering their rooms, dusting, washing up and preparing drinks, and we support them to do so, if they wish. Our manager at Lydgate Lodge will be in contact with you directly regarding your comments. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

My son had a comfortable stay and would recommend to others.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

After checking various homes in the local area. I was very impressed on my first visit to Lydgate Lodge. I arranged respite for my partner and that has turned into permanent residency. The building is very spacious and airy in all areas, very clean and no smells as in most care homes. The staff are very friendly, caring and also very professional. I don't think I could find a better place to cater for my partners needs. I am so pleased I found Lydgate Lodge.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great support between staff and residents, friendly, homely atmosphere. Mum really enjoys it here immensely.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The overall standard of care is extremely good and the carers are excellent. However there is sometimes a lack of attention to detail, eg. call button, telephone, books and magazines left out of reach/ out of sight of residents who are immobile.
This hasn't, thankfully, caused a problem so far as we are aware, but could potentially. Communication could be better but this matter seems to be in hand under the new manageress.
Likewise, hopefully there will be an improvement in activities offered - both in variety and consistency. It would be nice if e.g activities menus, services available were communicated via the website and via newsletters etc.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Helen Chermside, Customer Service Executive at Lydgate Lodge responded to this review on 15 Mar 2016:

Thank you for taking the time to review Lydgate Lodge. Ideal Carehomes appreciates all feedback about our homes and have recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities including trips out for residents. We have discussed your other comments with the Home Manager who has already been in touch with you directly. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

Great home and fantastic staff that are very caring to my mother. Always a smile and welcome and available to discuss anything with you. We have noticed a big change since October 2015 and the atmosphere is very friendly and the staff appear much happier.
They do a great job and we feel happier knowing mum is getting great care.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

New manager in post since December 2015 - transforming the culture and care standards within the home. Her ethos is that the residents are at the forefront of care, and not that dementia patients behaviour needs to be controlled. Activities have increased and this will have a positive impact on safeguarding risk.
The majority of staff are adapting to this new, more proactive way of working. Relatives are now encouraged to personalise care plans, and for the first time since my grandma began residence in June 2014, a relatives meeting has taken place. Alongside other relatives, our family have confidence that concerns raised will now be addressed, and this will be reflected in a more positive inspection report by the CQC.

How likely would you be to recommend Lydgate Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

This is the first evaluation form completed since my Mum went into Lydgate, so long overdue. I have had to initiate two review meetings within this period, both of which seemed satisfactory. Generally Mum is content with everything although complains about having to wait long periods for toilet etc. Staff seem very nice on the whole, some more attentive than others. Housekeeping not always good enough in room. Issues raised are not always dealt with or maintained and I am still flagging the same things after 2 years. All that said it is a pleasant home with a nice atmosphere. More evaluation opportunities needed.

How likely would you be to recommend Lydgate Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Helen Chermside, Customer Service Executive at Lydgate Lodge responded to this review on 15 Jan 2016:

Thank you for taking the time to review Lydgate Lodge and bringing these matters to our attention. A new Home Manager has been appointed in the home who is making many positive improvements. We have discussed your comments with her and she has assured us that measures are being put in place immediately to prevent future reoccurrence of the points you raised. Ideal Carehomes has also recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities. We apologise that your experience has not met the high standards we set for ourselves on this occasion. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

My relative is always happy with the care she receives at the home. The staff are always caring and considerate to the needs of people.

How likely would you be to recommend Lydgate Lodge? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My mum is happier and well looked after and fed. Since moving in, staff are nice and look after her, and gets on with the other residents. The bedroom is nice and comfortable.

How likely would you be to recommend Lydgate Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been highly satisfied with the care and support my father has received since his admission in October 2015. In particular the facilities, furniture, fixtures of the building are excellent. My father really enjoys the food he is provided and has put on weight! concerns I do have is the fact that 'confused' residents can wander in and our of other residents rooms, taking items that do not belong to them. I do not feel there is always enough staff members around and I have never met the manager! Communicating any issues in relation to my father is haphazard and no clear consistent process to do this.

How likely would you be to recommend Lydgate Lodge? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Lisa

Lisa Harris

Job Title: Home Manager

Joined: 2016

Description:

“My ethos is to provide a homely, safe and enabling environment, where residents are encouraged and supported to live their lives to the fullest.”

Lisa has worked within adult services for nearly 30 years and was previously employed as Registered Manager for Doncaster Borough Council. Throughout her working life, she has always championed people's right to quality care provision, underpinned by the core values of dignity, independence, privacy and choice. She works to support her staff team to continually develop their skills and embed the importance of daily meaningful activities, ensuring that residents are fulfilled and happy.

With the support of the Regional Activities Executive and Front of House Manager, Lisa is arranging regular pop-up restaurants, and various trips out and events to enhance the lives of the people who live at Lydgate Lodge. She is also keen to continue to develop the strong community links which Lydgate Lodge has carved, with regular visits from local schools and groups. Quite simply, Lisa will continue to make Lydgate Lodge a great place to live!

Helen

Helen Gill

Job Title: Front of House Manager

Joined: 2016

Description:

“I really enjoy getting to know each resident at Lydgate Lodge, and also their families and friends.”

Helen is a very experienced Front of House Manager and an integral part of the staff team at Lydgate Lodge. She has worked in care for over 20 years, starting as Care Assistant and working her way up to Home Manager.

Helen is a passionate and caring person, with great communication skills and she is always available to stop for a chat or answer any queries. Helen is a real asset to Lydgate Lodge and provides a welcoming and friendly face for visitors. Why not pop in and say hello?

Paul

Paul Fletcher

Job Title: Regional Director

Description:

“I am passionate about creating great places to live by supporting our great team of care staff and ensuring our residents’ receive the best quality care in our homes.”

Paul has worked for the LNT Group for over 6 years. He first joined Ideal Carehomes in 2010 as a Home Manager, having previously managed the home when it was operated by Orchard Care Homes. Paul soon became a valued member of the team and managed two different Ideal Carehomes before being promoted to Area Manager in January 2012. Given his wealth of knowledge and experience as Area Manager, Paul was a prime candidate to become Regional Director in 2015. In this role, Paul takes a strategic lead in the oversight and development of our care homes.
Paul can frequently be found in the homes enjoying a cup of tea with residents and their families to better understand their needs whilst supporting the Home Manager to create aspirational lifestyle choices for our residents and overseeing all aspects of compliance. He gets a lot satisfaction knowing that the small changes he makes are supplementing the already excellent care being provided in the homes.
Paul has completed his NVQ Level 4 Leadership and Management in Care Services (equivalent to current NVQ Level 5) and Qualifications & Credit Framework Level 7 in Leadership and Development for Senior Management.

Yvonne

Yvonne Mulholland

Job Title: Regional Activity Executive - Yorkshire Area

Joined: 2016

Description:

“I strongly believe in giving each individual resident a chance to express their opinions and thoughts on the new experiences they’d like to have.”

Yvonne Mulholland joined Ideal Carehomes in May 2016 and is Regional Activities Executive for the Yorkshire area. She covers five homes in this area and works closely with Ideal Carehomes’ other Regional Activities Executives.
Yvonne has a strong passion for giving back to the community and has a particular interest in working with elderly people. She has many years’ experience of working alongside residents from various backgrounds which has allowed her to understand their needs in order to give them a better quality of life. Yvonne has a wide range of knowledge and experience on delivering training workshops that explore the practical, theoretical and meaningful activities for residents to employees in the care sector.
Yvonne’s previous position as an Activities Manager has contributed greatly to her knowledge of the care sector and helped her to develop an understanding of the type of person centred approach that someone with dementia or similar condition would need. Yvonne would consider herself to be a compassionate and caring person who is able to build up a good rapport with residents, their families and the local community. She uses the individual feedback from residents as a central focus to her role, to increase their social interaction and mental stimulation and of course, their enjoyment. She has arranged lots of amazing trips for the Yorkshire residents, including afternoon tea at Betty’s Tea Rooms. Yvonne also arranges various daily activities, and regular pop-up restaurants and speakers.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lydgate Lodge