Review from R D (Stepson of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience

We were recommended Oakview Care Home by a friend, whose mother had been in their care. We were not disappointed, it was all they said it was. My step-father was very happy there, and on many visits, I could see how very helpful the staff were.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for taking the time to write a review. We are so pleased to know your stepdad was very happy at Oakview. He was well-loved by all staff and a joy to look after. Thank you for chatting with me over the phone and expressing your highly commendable views on the quality of care and how he himself used to praise staff for the excellent care afforded to him during your visits. We really appreciate your valuable feedback. Thank you.

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Review from G I (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience

Well managed, spotlessly clean, staff kind and friendly, very safe environment. Looking after elderly people can be very demanding but the staff know how to handle difficult situations and calm and reassure the resident. My relative is treated with respect as am I if I have any concerns or queries.

Reply from Pal Grewal, Manager at Oakview Care Home

We're delighted to hear your positive feedback. It is so uplifting to know that our commitment to delivering compassionate care is achieving its positive outcome. The whole team on the unit is so grateful for your appreciation. Thank you so very much. If you have any further feedback or suggestions, we're always here to listen and improve.

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Review from R N (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience

My Mum has been resident at Oakview for ten months now and the whole family is very happy with her care. The staff are warm and kind, the communication is always good, and I have complete trust in everyone involved in Mum's care. Before she came to Oakview she was in a different care home for eighteen

months, and the experience wasn't so good, so when she moved we were anxious in case it didn't work out, but we have been so happy. I visit Mum up to five times a week and always feel welcome and part of a family, which is lovely and reassuring. I wish I'd brought her here from the start.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for your kind words and taking the time to write a review! It means a lot to us that you and the whole family feel satisfied with the care provided at our care home. Knowing that we have made a positive difference in your experience is truly rewarding. I have passed your appreciation and feedback to the whole team on the unit. If there is anything else we can do to enhance your mum's stay, please don't hesitate to let me know.

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Review from M L (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience

From the day my mom went into Oakview to the day she passed the staff were amazing. From the management to the cleaners this place made such a upsetting and difficult time so much easier I can't thank them enough.
When occasional issues did arise they were addressed immediately.
The cleaners keep

this home spotless.
The carers are attentive and caring.
The management are always available to speak to.
We couldn't have chosen a better place for my beautiful mom to be cared for thank you.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your kind review, your mom was a lovely lady, and it was our pleasure to put your trust in us and choosing Oakview as the care home to look after your mom.
I will pass on this message to the team here, as it shows everyone they are appreciated for all their hard work, and care that they do.

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Review from Gareth O (Son of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience

My mother spent two weeks at Oakview in clean and modern surroundings. The staff were attentive and gave Mom a good standard of care. Most importantly, she seemed happy there and settled, not wanting to leave when I came to collect her. I would not hesitate to place Mom there again.

Reply from Lisa Sutton, Deputy manager at Oakview Care Home

Thank you for your kind review, and yes, your mom loved it here - she settled in straight away; she certainly is a character and is missed.
We would certainly welcome your mom back again should you need respite care again.

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Review from Jim G (Brother of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

My wife and I visited my Brother today, it was great to see him happy and settled It is such a lovely home and we are blessed to know that my brother is in such great hands. This is all down to the brilliant team at Oakview Care Home, whom work tirelessly to both ensure the efficient running of the

home and more importantly to ensure the residents receive the best of care possible. It certainly is a place of happiness, comfort, safety, and excellence in care. The improvement in his health and happiness has been transformative. As a family, we feel blessed that my brother is a permanent resident at Oakview. What team have achieved with him is nothing short of a miracle. As a team, you are bringing out the best in him, by understanding his needs and making him feel safe and happy. It was a pleasure today to come over and sit in 'his garden' which is very therapeutic for him - his plants are coming on really well, and he is so so proud of the gardens.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your lovely review, I will be showing this to the staff who support your brother.
yes your brother loves the garden and looks after it so well, it is therapeutic to him and it enables everyone to go outside and he will talk about what he has done in the garden to everyone who listens.

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Review from J F (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

Lovely staff, kind and caring. Our mum is very well cared for. staff and management doing a great job. We would definitely recommend Oakview Care Home. Thank you to all the staff.

Reply from Lisa Sutton, Deputy manager at Oakview Care Home

Thank you for your kind review, and I will pass this onto staff also, as it is good to get the praise of the staff as it shows them what a wonderful job they are doing, and it our pleasure to be looking after your mom.

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Review from K B (Son of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience

My mother is treated with immense respect and dignity at all times. All staff I find very helpful and friendly and all medical issues for Mom, who is diabetic, are addressed in a reasonable time frame. The nurses will do their checks and if they have the slightest concern will bring the doctors in to

see her.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your kind review, regarding the care we give your mom.
It is lovely to receive these reviews as it shows all staff that they are doing a fantastic job that they do and are appreciated for.
I will pass this on to all staff on the unit.

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Review from Alex R (Husband of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience

My wife spent the last three years of her life in Oakview.
I have nothing but the highest praise for all the staff and the care and concern they gave.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your kind review. It was a pleasure to look after your wife here at Oakview Care Home, she will be sadly missed, by us all, we as a home really appreciate reviews like this, as it shows our staff that they are appreciated for all the hard work that they do, and it is appreciated by families.

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Review from Fiona G (Niece of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience

My aunt is on the residential floor, and the care and compassion the staff give to her and ourselves are absolutely amazing - couldn’t wish for anymore. They assist her with anything she wants to do, and they have an on-site hairdresser, which is great as she loves to have her hair done and look nice.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your kind review; yes, your Aunt loves going to the hairdresser for a pamper - she is such a pleasure to look after, especially her smile.
I will pass this review on to the staff because it shows them that they are doing a great job.

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Review from S B (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother was in Oakview Care Home from October 2021 to April 2023. She was on the nursing unit. I can only say that the whole family wish to express our gratitude for the care and attention that our mother received from all members of staff. We would highly recommend Oakview to anyone.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your lovely review of Oakview care home, and we are pleased that you and your family chose us to care for your mom; she was a special lady and will be sadly missed.
I will pass this review on to the staff, as it shows them what a great job they are doing also.
Once again, thank you, and thank you for recommending us to others.

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Review from J C (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience

Although my dad was only with Oakview for a short while, the care, kindness and support given were above and beyond. It was such a relief to know he was being cared for 24/7 and that my mum felt happy visiting Dad when she, herself, was quite poorly. 10/10.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your kind review, and we are so happy that your Dad enjoyed his time here with us, even though it was for a short while; he was a lovely gentleman.
I will pass this lovely review on to the staff, as they appreciate reviews from families, it shows that they are being appreciated for the work they do.

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Review from Lisa L (Ex Family Member) published on 11 April 2023
Submitted via Website • Report

Overall Experience

My mother-in-law was a resident at Oakview but sadly passed now, and we have another family member, who is currently staying here. The care that they both received is marvellous - never had to worry for either. I have currently been liaising with the team leader in finding a place for my neighbour,

and the process was so efficient and quick that I am over the moon. This is an amazing care home, one which you can trust and your loved ones will settle quickly.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your kind review regarding your experience of your loved ones staying at Oakview care home, and we thank you for referring us to your neighbour, and he is happy to be joining us here at Oakview care home. I am glad the process was efficient, and we were able to accommodate him.

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Review from Louise K (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience

Sadly, my father was only at Oakview for a short time, but the care he received was first-class, and the support we had, as a family, in making the move was excellent. I wouldn't hesitate to recommend this nursing home.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you, Louise, for your lovely review of our care home, it was a pleasure to look after your father whilst he was with us, and as a care home, it means a lot to hand over to our staff what an excellent job that they are doing, and that they are feeling appreciated.

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Review from Rick P (Godson of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

Lovely, clean, friendly accommodation and staff. Nothing seems too much trouble for anyone of the staff, which has made it much easier for my godmother to get accustomed to living in the home. Having worked in a care home, I can feel that this home is of very good quality, and I wouldn't hesitate to

recommend it to others.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you, Rick, for your kind review; it shows that everyone at Oakview is doing a fantastic job and that families and residents are happy with everything that we do, and thank you for recommending our home to others.

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Review from Margaret D (Sister of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience

My sister was a resident here since May 2022. The care she has had was wonderful, the management and carers were so good to her. She passed away today (14th February) and everyone looked after her and cared for her with love and kindness. Also, they treated me and my daughters with love and sympathy

in the last few days, with tea and biscuits etc. I will always be grateful and I would recommend Oakview to anyone.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you, Margaret, for your kind review, it was our pleasure to look after your sister whilst she was here, she was a lovely lady and I will pass onto staff your kind words. We here at Oakview care home aim to give the best care to your loved ones and reviews like this show that this is what our staff do.
So thank you once again.

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Review from K T (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Staff are polite and respectful to residents. They are proactive in the health, care and safety of residents. The rooms are clean and well-maintained, and the resident's clothing is well-laundered on a daily basis. The overall impression is of a well-maintained care home with kind and caring staff at

all levels who have the residents at the heart of their duties. I have no hesitation ins recommending the home.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your kind review of Oakview Care Home; I will pass this on to the staff to show them your appreciation for all the hard work they do, and thank you for recommending our care home.

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Review from Andrea H (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

This was one of the care facilities given to us by Social Services, after an initial visit we came away comforted by the initial meeting of the staff and cleanliness. Having never used a home before for my mum, I walked away feeling that she would be cared for and she was! Mum was there for two weeks

and I would feel comfortable and happy for her to stay again if required. Thank you.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you, Andrea, for your review and kind words.
It was our pleasure to have your mum stay for respite care, and we are so glad that you were happy with our care home, the care received for your mum, and the cleanliness of the home.
And once again if ever you need respite care again we will be happy to help.

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Review from Julian C (Son of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience

I selected Oakview Care Home after a discussion with a local NHS care professional, aware I was transferring my mother from a different Local Health Authority to be nearer to me. It helped me tremendously to ask the right questions for a loved one with advanced dementia and pending palliative care requirements.

From the initial engagement with the Oakview management team, I experienced a personal and caring approach that answered many of my questions even before I had asked them. This continued in practice and their continuity of staff and carers helped my mum settle and feel comfortable. The facilities are spacious, modern and practical, yet still provided a homely feel. When visiting we never felt unwelcome and were greeted by familiar faces, giving reassurance that there was continuity for all concerned and that everyone knew my mother by name and needs. For this I was truly grateful, along with the care she received.
I can't thank Oakview enough for supporting us as a family in our hardest times.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your lovely review of Oakview care home, it was our pleasure to have your mom come and live at Oakview. We are glad that we were able to answer your questions, and concerns prior to coming into our home, and that you chose us to care for your mom, as we know that it is a worry to some families when the time comes for them to be looked after in a care home.
I am glad that you and your mom felt the warmth and was comfortable with everyone as this is what we are all about here at Oakview providing the best of care and everyone to show our values of our home which are compassion, respect, and responsible.

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Review from Pete C (Respite Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience

My mom was put in this lovely care home for respite, one staff member was lovely made the stay so easy good manager. Mom's stay was enjoyable for her. Made mom feel welcome home from home feeling. Menus choices were extremely good. Mom even got her hair cut and got her feet sorted out while she was

in great service.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your kind review, it was our pleasure that your Mom enjoyed her respite stay here at Oakview and gave you peace of mind that she would be well cared for whilst here.
I will pass on this review to the staff who cared for your mom, as this is lovely for our staff to know that they are appreciated, doing a great job.

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Oakview Care Home

Care Provided by Oakview Care Home

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Funding & Fees Guide for Oakview Care Home

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