Edenvale Nursing Home, Waterlooville, Hampshire
Edenvale Nursing Home, Waterlooville, Hampshire
Edenvale Nursing Home, Waterlooville, Hampshire

Edenvale Nursing Home is owned by Brookvale Healthcare and offers care for dementia and old age related needs.

Supporting an interesting lifestyle, Edenvale has programmes set up to ensure the individual wishes of residents are met, in terms of diet, health and lifestyle, with activities encouraged to ensure they remain as active as possible.

The home welcomes dementia sufferers, with grounds and an interior suitable for any behavioural issues that may arise and a team of staff skilled in dealing with them.

Group: Brookvale Healthcare

Person in charge: Lisa Dyer (Care Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 35

Rooms with ensuite WC: 35

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Edenvale Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Edenvale Nursing Home has a Review Score of 9.5 (9.547)

The Review Score of 9.5 (maximum of 10) for Edenvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Edenvale Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.69 for Edenvale Nursing Home is calculated as follows: ( (53 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 71 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.857 Points relating to the number of positive Reviews for Edenvale Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7 Target = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Edenvale Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Edenvale Nursing Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Care and management are very good. Carers and management kind and considerate. Nothing too much trouble. Residents made to feel at ease and has a family atmosphere.

How likely would you be to recommend Edenvale Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Shan Visram, Director of Operations at Edenvale Nursing Home responded to this review on 20 Sep 2017:

Thank you for your kind review of Edenvale Nursing Home. I am pleased to hear of the good care that your husband has received and of the gentle atmosphere at the home.
I note that you have only ranked our activities as Satisfactory - and would like to know how we can improve in this area. Please feel free to talk to someone at the home to suggest ideas on how the home can improve this.

Thank you once again

Over four years ago, I chose this nursing home for my wife, and have never had cause to regret it. To this day, it retains the same appeal from the first impression upon entry, the warmth of the welcome the ambience in the lounge and dining areas, and the decor throughout.
But most importantly the high standard of care provided by the permanent staff have been maintained over the period, despite the inevitable turn over of personnel and use of agency staff.
The responses of the staff to my wife's health crisis have been exemplary. On one occasion, in particular, their speedy calm and professional actions helped ensure that my wife arrived in hospital in time to be resuscitated and to survive a life threatening episode. Excellent!

How likely would you be to recommend Edenvale Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Shan Visram, Director of Operations at Edenvale Nursing Home responded to this review on 20 Sep 2017:

Thank you for your lovely review of Edenvale Nursing Home. It is pleasing to hear the high praise you have for the care team at the home.
I will pass on your praise to them.

Thank you once again.

Our 90-year-old family friend needed a GP respite bed at short notice and Edenvale had a bed available.
From the first, we were greeted warmly and made to feel welcome.
We visited him every day.
He was treated with the utmost care and kindness.
When he became unwell a GP was quickly called.
He received physiotherapy to keep his mobility going.
The staff were always cheerful and courteous.
He enjoyed the food and his oral intake of fluids was monitored.
We cannot thank the staff enough.
They are an excellent team.

How likely would you be to recommend Edenvale Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shan Visram, Director of Operations at Edenvale Nursing Home responded to this review on 24 Jul 2017:

Thank you for your lovely review of Edenvale Nursing Home. I am very pleased that your friend's short stay at Edenvale was pleasant and that they were well looked after during their stay.

I will pass on your kind words to the team at Edenvale.

Home is clean, tidy, well maintained.
Rooms - cleaned daily and thoroughly, left tidy and cared for.
Care providers are all pleasant, kind and professional 'go the extra mile' for the residents.
Meals - good variety, well presented, will provide individual meals to suit need or taste.
Management - Overall strong and fair, coping in a difficult arena at present - staffing, retention etc.
Nursing - professional, kind and motivate residents and staff.
I am delighted at the whole care package my mother receives.

How likely would you be to recommend Edenvale Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shan Visram, Director of Operations at Edenvale Nursing Home responded to this review on 18 Jul 2017:

Thank you for your kind review of Edenvale Nursing Home.
I am pleased that you are happy with the care and support your mother has been receiving at the Home.
I note that you find our activities only satisfactory and would ask that next time you are at the Home, to speak to our manager, or myself, if I am there, to see how you feel we can improve on this area.

Thank you once again.

My father needed to go into this care home for 2 weeks due to his condition becoming untreatable at home. We as a family found all the staff to be polite, respectful and very professional. We were kept informed of any change and made welcome at all times. My dad received excellent care throughout his stay. Thank you from all of us.

How likely would you be to recommend Edenvale Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A bright, friendly atmosphere. All the staff were keen to do their best to make my mother's stay a positive experience from the outset. Nothing was too much trouble. It gave my mother a really good start in regaining her health following a severe chest infection. Should it be necessary to arrange long-term care in the future, I would certainly make contact with Edenvale.
A big thank you to everyone in helping my mother's recovery enabling her to return to her own home.

How likely would you be to recommend Edenvale Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

January 2014

Job Vacancies

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Care Home Idol 2016

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