The Grange Residential Home

Mayford Grange Village, 99 Westfield Road, Mayford, Woking GU22 9AX

This lovely home is the antidote to the larger care home specialising in providing residential care for individuals who are physically frail. There are no numbers on the bedroom doors, privacy is assured and truly individual care and support guaranteed.
        
The Grange residential care home may be small but it is perfectly formed. It is well decorated and has a truly homely feel, and in addition to comfortable and attractive en-suite bedrooms, there are a choice of lounges, a separate dining room and outside sitting areas.

There is no added premium for the bespoke nature of the care and service offered and the team of kind and experienced staff are on-hand to provide the support and care required by each resident.

Situated in the heart of Mayford Grange Retirement Village, residents can also enjoy some of the additional benefits of the village such as the restaurant, bar and hair salon as well as support from a company with over 35 years' experience in managing bespoke lifestyle and care villages.

For more details, ring the home or visit the website; they are here to help.

Group: HC-One

Person in charge: Dil Perera (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 9 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Epilepsy • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 9

Rooms with ensuite WC: 9

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Directions:

The Grange Residential Care Home is situated within Mayford Grange Retirement Village. Turn into Mayford Grange and The Grange Care Home is located on the right hand side just after the reception area to the retirement village.

Latest Care Quality Commission* Report on The Grange Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Grange Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Grange Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.56 for The Grange Residential Home is calculated as follows: ( (53 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Grange Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 1.8 positive Reviews (9 registered maximum number of service users ÷ 5). 5 Reviews ÷ 1.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Grange Residential Home has a Review Score of 9.6 (9.560) from 7 Reviews


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grange Residential Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grange Residential Home

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My wife and myself spent a period of respite at The Grange in July 2017, since then my wife's condition deteriorated and she is now in residential care which speaks highly of our opinion of The Grange, considering that I have to make a 24-mile round trip each day to visit. Since she moved in, both company and home manager have changed. The present manager has more than emulated her predecessor and has introduced many innovative ideas which are popular with the residents. The staff continue to give excellent service, I do believe though that The Grange is understaffed and rely/depend on agency staff for cover, especially at weekends. Great efforts are made to keep to residents occupied with so few numbers but great efforts are made to accommodate everyone. The food continues to be excellent and much attention given to safety.

How likely would you be to recommend The Grange Residential Home? Extremely Likely

Overall Standard

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Average Rating:   4.5 out of 5

Clare Sheehan, Care Advisor at The Grange Residential Home responded to this review on 06 Apr 2018:

Thank you so much for the lovely compliments regarding the team at The Grange and their service. This is much appreciated and your comments have been passed onto the team. We apologise for any inconvenience caused by the use of agency carers which unfortunately has been a necessity to ensure the safety and care of our residents while we are progressing with recruitment. We are close to having a full team of our own carers and you will be updated with the progress as they come on board.

My father has been in The Grange for over six months and has received nothing but kindness and consideration from all the very caring staff. They are friendly, cheerful and competent and always treat him as a person, not a thing!

How likely would you be to recommend The Grange Residential Home? Extremely Likely

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Average Rating:   4.5 out of 5

Lovely place the staff are caring and friendly. Everything about The Grange is great. Mum is a different person since being here.

How likely would you be to recommend The Grange Residential Home? Extremely Likely

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Average Rating:   5 out of 5

I was very happy with the care and it was good to know my husband was being well cared for and looked after while I had a well-deserved break. The staff were wonderful and my husband was very happy when he was in the home. I would recommend the home to anyone.

How likely would you be to recommend The Grange Residential Home? Likely

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Average Rating:   4.6 out of 5

I have appreciated all the care and attention. The food was excellent.
First class.

How likely would you be to recommend The Grange Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in the home for six months.
She is well looked after and the home is very comfortable.
Since the new chef has arrived the food has improved in variety and quality.
It is only a small home but with a small number of residents, at present the activities are limited, but hoping this will change in the future.
This is the type of home I would love to be in when the time comes.

How likely would you be to recommend The Grange Residential Home? Extremely Likely

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Average Rating:   3.8 out of 5

Excellent respite care service provided for my mother following a heart attack. All the staff are wonderful and go the extra mile. Oh and the food is amazing!

How likely would you be to recommend The Grange Residential Home? Extremely Likely

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Treated with Dignity

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Average Rating:   4.5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 16 Apr 2018

En-suite rooms available all with garden views and a wonderful caring team.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Grange Residential Home