The Grange, Woking, Surrey
The Grange, Woking, Surrey
The Grange, Woking, Surrey

This lovely home is the antidote to the larger care home specialising in providing residential care for individuals who are physically frail. There are no numbers on the bedroom doors, privacy is assured and truly individual care and support guaranteed.
        
The Grange residential care home may be small but it is perfectly formed. It is well decorated and has a truly homely feel, and in addition to comfortable and attractive en-suite bedrooms, there are a choice of lounges, a separate dining room and outside sitting areas.

There is no added premium for the bespoke nature of the care and service offered and the team of kind and experienced staff are on-hand to provide the support and care required by each resident.

Situated in the heart of Mayford Grange Retirement Village, residents can also enjoy some of the additional benefits of the village such as the restaurant, bar and hair salon as well as support from a company with over 35 years' experience in managing bespoke lifestyle and care villages.

For more details, ring the home or visit the website; they are here to help.

Group: HC-One

Person in charge: Chrissy Terry (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 9 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Epilepsy • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 9

Rooms with ensuite WC: 9

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Directions:

The Grange Residential Care Home is situated within Mayford Grange Retirement Village. Turn into Mayford Grange and The Grange Care Home is located on the right hand side just after the reception area to the retirement village.

Latest Care Quality Commission* Report on The Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 31 Oct 2017

En-suite rooms available all with garden views and a wonderful caring team.

Reviews

9.5 The Grange has a Review Score of 9.5 (9.500)

The Review Score of 9.5 (maximum of 10) for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for The Grange is calculated as follows: ( (37 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Grange is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 1.8 positive Reviews (9 registered maximum number of service users ÷ 5). 5 Reviews ÷ 1.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grange?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grange

  • Daughter of Resident/Service User
    1
  • Resident / Service User
    1
  • Respite Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Readers of this review may consider it exaggerated but I can assure that is not the case. Undoubtedly of the five care homes my wife has attended for one reason or another The Grange stood out. The management operates with hands on attitude, not afraid to roll up her sleeves when the occasion demands setting a fine example to the staff who obviously respect her and enjoy their work. Nothing being too much trouble requests being dealt with quickly and attention during the night prompt. Food was consistently of a high standard a varied menu with choices and personal likes and dislikes respected hot and cold drinks together with light snacks available throughout the day. Accommodation is of a high standard with safety being given priority. The home is situated in a quiet area impeccably maintained it is a pleasure to sit out and enjoy them. I would find it difficult to give any genuine criticism a dressing table mirror would be handy and perhaps an extra pair of hands early morning and night or vary change over times. We will undoubtedly use The Grange for further respite.

How likely would you be to recommend The Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was very happy with the care and it was good to know my husband was being well cared for and looked after while I had a well-deserved break. The staff were wonderful and my husband was very happy when he was in the home. I would recommend the home to anyone.

How likely would you be to recommend The Grange? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I have appreciated all the care and attention. The food was excellent.
First class.

How likely would you be to recommend The Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in the home for six months.
She is well looked after and the home is very comfortable.
Since the new chef has arrived the food has improved in variety and quality.
It is only a small home but with a small number of residents, at present the activities are limited, but hoping this will change in the future.
This is the type of home I would love to be in when the time comes.

How likely would you be to recommend The Grange? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Excellent respite care service provided for my mother following a heart attack. All the staff are wonderful and go the extra mile. Oh and the food is amazing!

How likely would you be to recommend The Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for The Grange

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Grange