680 Woodborough Road, Mapperley, Nottingham NG3 5FS
Belle Vue Lodge is a modern nursing home, equipped and staffed for specialist nursing needs, including dementia care for which all care staff are expertly trained.
All of the home's 59 bedrooms are en-suite and have walk-in shower facilities to suit those with mobility issues, having been purpose-built to welcome a wide range of complex care needs. Relaxing lounges with thoughtful decor and views are a feature.
Modern care technology, including nurse call systems, function alongside homely comforts to make for a relaxing day-to-day lifestyle.
Group: Eastgate Care Ltd
Person in charge: Lisa Crewe (Care Home Manager)
Local Authority / Social Services: Nottingham City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users
Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Multiple Sclerosis • Muscular Dystrophy • Speech Impairment • Stroke
Admission Information: Ages 49+.
Single Rooms: 59
Shared Rooms: 0
Rooms with ensuite WC: 55
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Visiting:
All Visitors made welcome.
Parking:
Private parking spaces directly outside the home
Latest Care Quality Commission* Report on Belle Vue Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.3 (maximum of 10) for Belle Vue Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Belle Vue Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.223 for Belle Vue Lodge is calculated as follows: ( (55 Excellents x 5) + (25 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 103 Ratings = 4.223
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.085 Points relating to the number of positive Reviews for Belle Vue Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11.8 Target = 0.085
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Belle Vue Lodge has a Review Score of 7.3 (7.308) from 9 Reviews
Review submitted from a Website Submission by Joanne D (Daughter of Resident) on Thursday 22 March 2018. Relates to March 2018.
We only come in the mornings so we would like to see some more activities going on. This was the best out of four homes that we looked at.
Seeing Dad unsettled is really sad for us but all the staff are lovely with him even though he can be difficult.
How likely would you be to recommend Belle Vue Lodge? Extremely Likely
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Review submitted from a Postal Card by A B (Wife of Resident) on Friday 29 September 2017. Relates to September 2017.
This nursing home had been suggested to provide my husband with motivation and stimulation.
This is far from the truth, the residents are kept in isolation on their individual floors, there is no dining room, meals are served in the small lounge on each floor, many times I have had to ask for my husband to sit at a table instead of remaining in the winged chairs and having a meal thrust in front of them, which is the easy option.
Daily showers - I had been told that these would be daily and in the red book, it states that I have requested a shower daily, but this is still not happening, these should be as regular, as one would expect teeth cleaning.
I often find my husband in wet trousers as he has not been taken to the toilet on a regular basis.
I have to wash his trousers as initially they were put in a 60-degree wash and ruined.
The garden is a disgrace, never have I seen anyone do any work in it!
The mugs left for visitors are badly chipped.
Considering the charge of £775 per week and the additional amount of £155 from the NHS for nursing ( they said this is not deducted much to my surprise, as I asked when receiving the first invoice) giving a total of£930 per week I think it is disgraceful.
How likely would you be to recommend Belle Vue Lodge? Extremely Unlikely
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Julie Elliott, Marketing Manager at Belle Vue Lodge responded to this review on 06 Nov 2017:
Having now been made aware of the issues, we have addressed any concerns or misunderstandings raised. We are always happy and willing to discuss concerns, and ensure they are resolved to everyone’s satisfaction.
Review submitted from a Postal Card by Karen N (Daughter of Resident) on Friday 31 March 2017. Relates to March 2017.
First day here but been eventful. Mum was a bit upset but staff were good and mum eventually settled and relaxed.
How likely would you be to recommend Belle Vue Lodge? Extremely Likely
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Review submitted from a Postal Card by Keith G (Son of Resident) on Wednesday 22 March 2017. Relates to February 2017.
I am writing this review on behalf of my mother who is the resident of the care home.
My mum is treated with respect by everyone within the home. However, as in a lot of cases reported through the media, all staff are under extreme pressure and in my opinion this is caused by too much paperwork/reporting to ensure if anything untoward happens/occurs, there is an audit trail. More time is needed to be spent in provided care.
How likely would you be to recommend Belle Vue Lodge? Neither Unlikely or Likely
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Review submitted from a Postal Card by S J (Daughter of Resident) on Tuesday 21 March 2017. Relates to March 2017.
Care staff are very caring and friendly. Very clean home with nice and bright décor. Very attentive staff who made my mum fit in with everyone else.
How likely would you be to recommend Belle Vue Lodge? Extremely Likely
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Review submitted from a Postal Card by David N (Brother of Resident) on Tuesday 21 March 2017. Relates to February 2017.
I find the staff very friendly and helpful and the food always looks nice and changes quite often.
How likely would you be to recommend Belle Vue Lodge? Extremely Likely
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Review submitted from a Postal Card by Tania L (Daughter of Resident) on Tuesday 21 March 2017. Relates to March 2017.
My mum has been a resident for nearly four years and during that period, I have been constantly happy with the care provided for her. In particular, I have been impressed with the way that any difficulties around my mother's condition and ensuring care needs have been met. I have been able to work closely with management and staff to discuss and agree the best way forward for my mum.
To me, Belle Vue feels like a community; staff, residents and relatives and it feels like a happy place.
How likely would you be to recommend Belle Vue Lodge? Extremely Likely
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Review submitted from a Postal Card by Harold B (Husband of Resident) on Tuesday 21 March 2017. Relates to March 2017.
Excellent care and facilities. Staff and management are so kind and caring and supportive.
The home is well run, clean and a happy home.
My wife is extremely happy and well cared for.
How likely would you be to recommend Belle Vue Lodge? Extremely Likely
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Review submitted from a Postal Card by Angela M (Daughter of Resident) on Wednesday 16 March 2016. Relates to March 2016.
I visited my dad around 3:30pm and I had come straight off the train from Scotland and a senior carer told me my dad had not slept much the night before and was very tired today, she said he was asleep in his room, so I went up to peak in. He had just woken up and had been awakened by another resident shouting. A carer immediately came and offered me and dad tea or coffee, and helped dad out of bed. As always, myself and dad were treated with respect and dignity. I am always impressed by the attitude of staff at Belle Vue.
How likely would you be to recommend Belle Vue Lodge? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Belle Vue Lodge