Belle Vue Lodge, Nottingham, Nottinghamshire
Belle Vue Lodge, Nottingham, Nottinghamshire
Belle Vue Lodge, Nottingham, Nottinghamshire

Belle Vue Lodge is a modern nursing home, equipped and staffed for specialist nursing needs, including dementia care for which all care staff are expertly trained.

All of the home's 59 bedrooms are en-suite and have walk-in shower facilities to suit those with mobility issues, having been purpose-built to welcome a wide range of complex care needs. Relaxing lounges with thoughtful decor and views are a feature.

Modern care technology, including nurse call systems, function alongside homely comforts to make for a relaxing day-to-day lifestyle.

Group: Eastgate Care Ltd

Person in charge: Lisa Crewe (Care Home Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Multiple Sclerosis • Muscular Dystrophy • Speech Impairment • Stroke

Admission Information: Ages 49+.

Single Rooms: 59

Shared Rooms: 0

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

All Visitors made welcome.

Parking:

Private parking spaces directly outside the home

Latest Care Quality Commission* Report on Belle Vue Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Belle Vue Lodge has a Review Score of 8.7 (8.702)

The Review Score of 8.7 (maximum of 10) for Belle Vue Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Belle Vue Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.194 for Belle Vue Lodge is calculated as follows: ( (52 Excellents x 5) + (28 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 103 Ratings = 4.194

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.508 Points relating to the number of positive Reviews for Belle Vue Lodge is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 6 Reviews ÷ 11.8 Target = 0.508

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belle Vue Lodge?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Belle Vue Lodge

  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

This nursing home had been suggested to provide my husband with motivation and stimulation.
This is far from the truth, the residents are kept in isolation on their individual floors, there is no dining room, meals are served in the small lounge on each floor, many times I have had to ask for my husband to sit at a table instead of remaining in the winged chairs and having a meal thrust in front of them, which is the easy option.
Daily showers - I had been told that these would be daily and in the red book, it states that I have requested a shower daily, but this is still not happening, these should be as regular, as one would expect teeth cleaning.
I often find my husband in wet trousers as he has not been taken to the toilet on a regular basis.
I have to wash his trousers as initially they were put in a 60-degree wash and ruined.
The garden is a disgrace, never have I seen anyone do any work in it!
The mugs left for visitors are badly chipped.
Considering the charge of £775 per week and the additional amount of £155 from the NHS for nursing ( they said this is not deducted much to my surprise, as I asked when receiving the first invoice) giving a total of£930 per week I think it is disgraceful.

How likely would you be to recommend Belle Vue Lodge? Extremely Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

Julie Elliott, Marketing Manager at Belle Vue Lodge responded to this review on 06 Nov 2017:

Having now been made aware of the issues, we have addressed any concerns or misunderstandings raised. We are always happy and willing to discuss concerns, and ensure they are resolved to everyone’s satisfaction.

First day here but been eventful. Mum was a bit upset but staff were good and mum eventually settled and relaxed.

How likely would you be to recommend Belle Vue Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Overall we have been satisfied with dads care.
He hasn't found it easy to settle but that would be so wherever he went due to his illness. The staff have been very kind and affection to dad.

How likely would you be to recommend Belle Vue Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I am writing this review on behalf of my mother who is the resident of the care home.
My mum is treated with respect by everyone within the home. However, as in a lot of cases reported through the media, all staff are under extreme pressure and in my opinion this is caused by too much paperwork/reporting to ensure if anything untoward happens/occurs, there is an audit trail. More time is needed to be spent in provided care.

How likely would you be to recommend Belle Vue Lodge? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Care staff are very caring and friendly. Very clean home with nice and bright décor. Very attentive staff who made my mum fit in with everyone else.

How likely would you be to recommend Belle Vue Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

I find the staff very friendly and helpful and the food always looks nice and changes quite often.

How likely would you be to recommend Belle Vue Lodge? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

My mum has been a resident for nearly four years and during that period, I have been constantly happy with the care provided for her. In particular, I have been impressed with the way that any difficulties around my mother's condition and ensuring care needs have been met. I have been able to work closely with management and staff to discuss and agree the best way forward for my mum.
To me, Belle Vue feels like a community; staff, residents and relatives and it feels like a happy place.

How likely would you be to recommend Belle Vue Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent care and facilities. Staff and management are so kind and caring and supportive.
The home is well run, clean and a happy home.
My wife is extremely happy and well cared for.

How likely would you be to recommend Belle Vue Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my dad around 3:30pm and I had come straight off the train from Scotland and a senior carer told me my dad had not slept much the night before and was very tired today, she said he was asleep in his room, so I went up to peak in. He had just woken up and had been awakened by another resident shouting. A carer immediately came and offered me and dad tea or coffee, and helped dad out of bed. As always, myself and dad were treated with respect and dignity. I am always impressed by the attitude of staff at Belle Vue.

How likely would you be to recommend Belle Vue Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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