Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
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9.5 167 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1194
  • Self-Funded Residential Dementia Care: from £1294
  • RESPITE Self-Funded Residential Care: from £1194
  • RESPITE Self-Funded Residential Dementia Care: from £1294

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kenneth Buxton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Coppice Lodge has plenty of onsite parking for visitors.

Coppice Lodge Reviews (167)

9.5

Coppice Lodge has a Review Score of 9.5 (9.496) out of 10, based on 39 reviews in the last 2 years.
Over all time Coppice Lodge has 167 reviews.

Overall Experience
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Date Published
  • 167
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Reviewer Connection to Coppice Lodge
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Total of 167, showing 161-167
Review from Joyce T (Resident) published on 9 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am enjoying all the entertainment, as it gets people together. The housekeepers keep my room tidy for me.
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Review from Jayne S (Daughter of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coppice Lodge provided a wonderful environment for my late mother's final months. Despite dementia and then mobility issues she was always treated as an individual. Her personal likes and dislikes were taken into account and she was accorded all the care, consideration and dignity she would have wished
for. The staff were professional and sensitive. They welcomed me as a friend when I visited and supported me at difficult times. During my many visits I never saw anything which caused me concern in the treatment of some quite challenging residents.
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Review from Nicholas M (Husband of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am generally satisfied with the standard of care except;
General appearance of my wife , I would like more attention to hair etc.
I am certain that many of the clothes worn by my wife are not hers.
Furniture needs cleaning/replacing (large).
Could I also suggest please that when the home is closed
for any reason that I (and other relatives) are told by email. I have twice visited the home to find it closed.
Reply from Helen Chermside, Customer Service Executive at Coppice Lodge

Thank you for taking the time to review Coppice Lodge. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. Funds have now been authorised to purchase new furniture where needed. Ideal Carehomes has also recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

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Review from Helen S (Daughter of Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There appears to be changes with the new manager who listens and ready to help with any worries and concerns. It appears that there will be more activities etc. Unfortunately my mother doesn't choose to take part, but good for other residents. I would wish for opportunities for outings in the future.
I am relied upon by mum to get her out of the building. I know staff shortage can be a problem. The carers are all good, caring and kind, but feel they are overstretched some days as there times at weekends when its hard to speak to someone by phone. They do their best though.
Reply from Helen Chermside, Customer Service Executive, Ideal Carehomes Head Office at Coppice Lodge

Thank you for taking the time to review Coppice Lodge and for bringing these matters to our attention. Ideal Carehomes has recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities including trips out for the residents. We hope that these changes will help you to be able to take you mum out more often, and on more varied trips. If you would like to discuss this matter further, please feel free to contact the home directly.

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Review from Peter W (Son-in-law of Resident) published on 4 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Of all the care homes we looked at Coppice Lodge was by far the best. We are pleased with the care and information given to us by the staff. We have had some issues but these were dealt with very professionally. My only concern is the change of personal but I think this is the norm with the care professional.
The hairdressing service is great and chiropodist. My mother-in-law can be quite difficult but most of the staff deal with her very well.
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Review from Meg (Friend of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am very happy with the care received by my friend who has very severe dementia and has lost the ability to communicate. The staff are caring and the food excellent. More thought needs to be given, however, to activities on the dementia units. Scary Halloween films with curtains drawn to evoke
cinema are unsuited to people who hallucinate and think they have to find their way home. Music needs to be age appropriate. Pop music or heart, smooth or capital radio may seem "old" to a young carer but contrary to their belief people between 85-95 were not listening to pop at the time they went into care. CD's of soundtracks of musicals or songs of the 40's, 50's or 60's along with light popular classical music would much better evoke youthful memories and would have a calming effect.
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Review from Valerie B (Friend of Resident) published on 9 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we visit our friend we find a warm welcome by staff, always a cup of tea or coffee offered. Our friend appears to have settled here well and appears contented - despite the fact she is almost blind and her hearing has deteriorated, making it hard to have conversations as I feel that I am shouting
and everyone else can hear. She also says they don't have any activities but I think this is because its too much trouble for her to join in. The home is always very clean and warm. Staff are very friendly and appear to know their jobs well. She tells me the meals are very good too. My one bug bare is having to lean over when talking to her as I suffer arthritis and back problems, making it uncomfortable and painful. I am 75 years old myself.
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Current Review Score: 9.5 (9.496)

Overview of Review Score

The Review Score of 9.5 (9.496) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.496 for Coppice Lodge is calculated as follows: ( (265 Excellents x 5) + (159 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 454 Ratings = 4.496
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Kenneth

Kenneth Buxton

Job Title: Home Manager Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.

Angela

Angela Allen

Job Title: Front of House Manager Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.

Natalie

Natalie Lowe

Job Title: Care Manager Joined: 2019

Natalie is the Care Manager at Coppice Lodge.

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