Manor Lodge, Norwich, Norfolk
Manor Lodge, Norwich, Norfolk
Manor Lodge, Norwich, Norfolk

Manor Lodge carers understand that making a decision for your loved one is a difficult task especially when Residential Care sometimes receives adverse publicity. Manor Lodge is owned and managed by a local family who live in South Norfolk, who pride themselves in always looking to improve the services offered and making sure the Resident comes first in every approach. The family is involved on a daily basis with each home supporting the Managers to ensure an ‘excellent’ service is maintained to all Residents.

Manor Lodge is situated within the grounds of Manor House and is a newly built home specifically for people with Dementia. Located in Blofield just 5 miles from Norwich and surrounded by beautiful gardens.

Cygnet Care are proud of the homes they offer, careful to make sure they feel like a home rather than a hotel, using good quality furnishings and making sure they are well maintained inside and out.

Frances, the long standing manager, is supported by a well trained team of staff who proudly deliver person centred care, daily activities, and lovely traditional home cooked food.

Manor Lodge provides both long and short term care.

Staff welcome you to make an appointment and come and see Manor Lodge for yourself.

Group: Cygnet Care Ltd

Person in charge: Frances Friday (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia

Admission Information: Ages 65+.

Single Rooms: 27

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single £700 – £900 (These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.)

Facilities & Services: Separate Dementia Care Unit

Latest Care Quality Commission* Report on Manor Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 08 Jan 2018

One room on the ground floor, with en suite facilities. For elderly people with dementia.

Reviews

6.8 Manor Lodge has a Review Score of 6.8 (6.763)

The Review Score of 6.8 (maximum of 10) for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Manor Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.0 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.735 for Manor Lodge is calculated as follows: ( (62 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.028 Points relating to the number of positive Reviews for Manor Lodge is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.4 Target = 0.556 , then divided by 2 = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manor Lodge?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manor Lodge

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

Manor Lodge is a lovely care home. The resident's rooms are very nice and everywhere is kept very clean. The residents are treated with the utmost respect and affection and each person treated as an individual. The staff were very helpful and kind and always informed you of any problem or if a doctor had been called in and as I work always kept me informed if not available by leaving a message on the phone. The meals were lovely and good choices were given and time was spent trying to get residents to each and drink. The activities ladies were brilliant and did their best to encourage all residents that could join in. I think more staff would be beneficial.

How likely would you be to recommend Manor Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My sister and I chose Manor Lodge for our mum as the accommodation was of a high standard - the room we were offered was clean, bright and airy. We were also attracted to the small size of the home as we felt mum might be overwhelmed in a bigger environment.

We were very impressed by the manager- she was professional, knowledgeable and had a good attitude. Other members of staff were all excellent too.

The daily activities on offer were very good also (thank you) and we knew that the staff would make an effort to help mum join in as she was a naturally shy person. The menus seemed well suited to our mum's taste.

Being a specialist dementia home, we knew that mum would be cared for appropriately and with understanding. All staff showed great patience and kindness when looking after mum which we really appreciated. We always felt she was safe and knew that if staff had any concerns we would be made aware immediately.

How likely would you be to recommend Manor Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I am very pleased with this home because of several factors. First, they have pleasant rooms each with a window and door to the gardens and each room has its own small patio area. Second, the staff have always been open house with us, and are cheerful and pleasant to deal with. Third, there is a good level of activities nearly every day in the home. I believe my mother feels safe and happy here. Visiting is a pleasant experience, and there is noticeably no smell within the house. There are two different pleasant safe gardens.

How likely would you be to recommend Manor Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother went to Manor Lodge after a nine week stay in hospital. She was very frail and could no-longer walk or stand after a serious fall.
She was made very welcome by all the staff has made many friends. She enjoys the company, especially having her "hair doo", on a Tuesday, in the onsite hair salon.
All the staff are extremely kind and nothing is too much trouble. Her room is bright and fresh and repainted for her when she moved in. Meals are of a high quality and made for each individual persons requirements.
I am very grateful to all the staff, as they have made my mother very happy and removed all the worries for her family as we are safe in the knowledge that she is well looked after.

How likely would you be to recommend Manor Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very professional and caring. Cleanliness is good. Would be happy to recommend others. There is an on-going issue of insecure front door (it does not lock easily).

How likely would you be to recommend Manor Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Care home is well designed inside and out. Care home is very clean, does not smell and welcomes visitors. The staff are very friendly and helpful both with residents, each other and visitors. Rooms are of a good size for single occupancy and adequately furnished, attractively too. Menus are posted up on the corridor walls for lunches and teas. Activities are also on notice board. Security is good too. Residents have choices as to where they go.

How likely would you be to recommend Manor Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Even though my mother has only been in here for a few days the staff have made her feel really at home. They are friendly and extremely helpful. My mother is coming on in leaps and bounds already and no longer frets when I have to leave for my own home as she used to do.

How likely would you be to recommend Manor Lodge? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

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Care Home Idol 2016

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