River View Care Centre, Dartmouth, Devon
River View Care Centre, Dartmouth, Devon
River View Care Centre, Dartmouth, Devon

River View Care Centre is a versatile facility, able to welcome both mental and physical health needs, specialising in dementia and combining skilled packages with support for an active lifestyle.

As a provider, High Trees is known for its commitment to quality, developing care skills and making sure there remains a focus on the individual throughout all key decisions taken.

Owner: High Trees Group

Person in charge: Donna Frances (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Near Public Transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on River View Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.3 River View Care Centre has a Review Score of 7.3 (7.341)

The Review Score of 7.3 (maximum of 10) for River View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for River View Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.278 for River View Care Centre is calculated as follows: ( (14 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.063 Points relating to the number of positive Reviews for River View Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 1 Reviews ÷ 16 Target = 0.063

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend River View Care Centre?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to River View Care Centre

  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1

On arrival, the entrance and foyer always seem clean and tidy. All the staff, carers and management are friendly and helpful. My mother's room is generally tidy and she is clean and tidy, although her nails are sometimes and need cutting (which I do). Lack of communication between carers can occur and some of my mother's clothes go missing but I understand the problems with laundry and marked or unmarked clothes. Recently, we have had problems making telephone contact with staff for information how my mother is. Concern over drink (hot) in china cups instead of plastic doubled handled cups and bed not raised so she can drink.

How likely would you be to recommend River View Care Centre? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Although my aunt was only a resident for 6 weeks, she received excellent care before she passed away in August. Manager and staff were very efficient and helpful and the rooms and corridors were spotless. I would recommend this care home to others.

How likely would you be to recommend River View Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

On visiting the nursing home prior to my mother going there I was shown over the entire home, not just the nursing area and encouraged to ask questions. I was assured that visiting was 24/7 and that the care home would contact me at anytime should the need arise. The attention given to me by the staff and management in respect of my mother going into a care home made a difficult decision easier.
The care and nursing given to my mother, aged 94, in the last few weeks of her life was superb. The level of nursing was high and the staff were kind, efficient and extremely caring. In the last 24 hours of her life someone sat with my mother until her family could be with her. The staff were always on hand but never intrusive.
My mother's food and drink intake was monitored, along with everything else, but in a very matter of fact way. If a meal wasn't fancied after being ordered everything was done to see if an alternative could be offered. No fuss, no bother. Everyone on the nursing and care team took great trouble to ensure that she was comfortable and well looked after.
The details taken on, and shortly after, her arrival were thorough and covered not only contact details and medical matters but likes, dislikes, preferred meal times, and a whole host of other things. Even the chef came to chat to her when she first arrived and had settled in. As the time my mother had left was short the staff also took all the information that would be needed at her death. This was done in a very sensitive manner and made things very much easier for my brother and I when the time came. Her room was clean, as was the en-suite, bright and well decorated. A very pleasant, sunny, ground floor corner room, with good sized windows so she could see the fields in the distance, more like a hotel than a care home. We were able to put personal items, photos, books etc into the room and bring in other things such as her own pillow cases, bed cover and a favourite painting.
Thank you all at River View very much indeed for taking such good care of my mother.

How likely would you be to recommend River View Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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