Foxbridge House

My mother has been a resident at Foxbridge House since September 2018. The whole process of moving her from another care home to Foxbridge was smooth and the paperwork involved was thoroughly explained to us. My mother has settled in quite well but it is still early days for her and she finds it difficult to join in the varying activities. The staff are very caring, helpful and nothing is too much trouble. They keep us closely informed of any medical issues that may crop up.

My mother did complain that some staff talked to her as though she was a child, but this may be her being too sensitive. Again, I understand that residents have varying levels of understanding and as she was on respite they may not be aware of her situation.

My mother was admitted into Foxbridge house just over 2 years ago as a resident in the care floor. She subsequently moved to the nursing floor this year. Either one of my brother, sister or myself visited Mum every day and we can confidently report that we have been totally satisfied and comforted by the extremely high standard of care and nursing she has received during her entire stay. This was particularly the case during her last week of life! Our perception os one of a faultless home.

Although I dreaded coming in after seeing friends in other care homes I dreaded coming here albeit for a short time, but I can honestly say I have been so well looked after, I shall be sorry to leave! The home is so welcoming and friendly, the entertainment so good and as for the staff, I can't praise them enough. So caring and helpful and always smiling and willing to help and entertain. I feel I have been on holiday, even with an extremely bad back after a fall which was y reason for coming here.

Made extremely welcome on first visiting the home to inquire about my mother moving there. Toured all through and shown all the facilities and gardens as well as a selection of rooms. Had a very long chat with the manager who took time to explain everything thoroughly. The whole process, from visit to subsequent assessment and moving in, was all accomplished in a week. Have found all the staff friendly and caring and they all seem to know and use each residents name. Activities are organised every day and the residents all seem very happy and my mother seems to have settled in quite well.

Over the last month staffing levels on the willow floor seem very short at times, meaning those on duty are having to work exceptionally hard and seem to have less time to interact with residents. The bed has not been made on some occasions, until after lunch. Also ordering from the kitchen for evening meals is not always successful, as in the food ordered does not always arrive. This last few weeks/month has not been to the usual high standard.

My father has now been at Foxbridge House for nearly 3 years. During his time here he has received good quality care and seems content in his own world. Occasionally I need to remind staff about certain grooming such as shaving and fingernails and usually, this is attended to promptly. Overall a positive experience for ourselves and our father.

Clothes and hangers go missing all the time.

My mother has recently moved to Foxbridge House. The staff have made a huge effort to ensure that the process was as easy as possible. The care Mum has received has been exemplary, as a result Mum has settled in well.

Foxbridge gives good quality care in lovely surroundings. The staff do their very best to care for the residents. Everyone is good.

On the times I have visited I found it very nice and friendly.

My aunt and uncle moved into Foxbridge House 1st May. They have been here for 4 weeks and are extremely happy. The staff are lovely and nothing is too much trouble for them. The rooms are very good and comfortable. Food is excellent and caters for all tastes. Hot drinks, cake and biscuits always available. Plenty of daytime entertainment. All in all, my aunt and uncle are safe, secure and happy.

My aunt 96 and uncle moved in at the beginning of this month as they were no longer able to look after themselves at home. My aunt is walking around on her frame very confidently as, at home, she wasn't leaving her bedroom or getting dressed. So nice seeing them mixing with people. Tea, coffee and cakes in reception are fab. The coffee shop is a great place to spend time with them.

If only mum would participate in the excellent activities.

Overall good care in terms of keeping them safe, feeding and being kind to residents. However, they do not keep residents clean and hygienic, e.g. my Nan needs her teeth cleaned and pads changed, yet they don't do it often enough. There is lack of staff but when staff are around them they are usually on the computer or filing papers.

The communal areas and the private rooms at Foxbridge House are very pleasant, bright and airy. All the staff, without exception, are caring, very friendly and helpful at all times. I cannot recommend this home more highly.

One gripe - the television in my mother's room has not worked properly since she arrived. Despite repeated requests, it has not been resolved. Not good when paying £6,500 per month!

The rooms and communal areas are large and well presented. The staff are very helpful and caring.

My dad joined Foxbridge in June 2017, after an initial meeting and walk around the home. All the staff are very friendly, welcoming and caring. They work hard together to ensure that each resident feels settled, comfortable and individual. Dad loves the food and going to the cinema!

They care for her and care about her, which is important.