Norbury Court

Devon Road, Sheffield S4 7AJ

Norbury Court, in Sheffield, looks to make sure that all clients and their loved ones benefit from a depth of experience and quality support, from a team that also takes pride in a compassionate service.

The provider's focus is on respecting dignity at all times, as well as supporting a healthy lifestyle. Long-term and temporary stays are both welcome, and the home can specialise in EMI Residential and EMI Nursing.

Trained professionals include residents in decision-making and are always keen to incorporate new methods that might be of benefit.

Group: Roseberry Care Centres UK Ltd

Person in charge: Jenny Gordon (Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages from 50 to 110.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Norbury Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Norbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Norbury Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.502 for Norbury Court is calculated as follows: ( (175 Excellents x 5) + (108 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 305 Ratings = 4.502

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Norbury Court is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 24 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Norbury Court has a Review Score of 9.5 (9.502) from 26 Reviews


Average Ratings

  • Excellent
    13
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norbury Court?

  • Extremely LIKELY
    20
  • Likely
    5
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norbury Court

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    6
  • Husband of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Care very good, clean and warm. Well cared for. Friendly staff. All facilities very good.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.9 out of 5

The visit was pleasant, staff were busy. My brother seemed happy enough all in all nothing to complain about.

How likely would you be to recommend Norbury Court? Don't know

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Average Rating:   3.9 out of 5

I find Norbury Court a very welcoming care home.
The staff are very helpful and contact as soon as possible if needs be.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   5 out of 5

Unfortunately mum couldn't care for herself at home alone, she had numerous falls and as a family, we decided for her to come into care where she has settled in very well. She also seems happier in herself too. She gets all the help she needs. The staff are very friendly and supportive.

How likely would you be to recommend Norbury Court? Likely

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Average Rating:   4 out of 5

A well-maintained environment with very caring staff from the top down.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.8 out of 5

Mum has dementia and can't communicate.
The care team are great. Their interactions with mum are caring and kind. The standards of care are very high and mum's physical condition is excellent. The team communicate with me regularly and clearly and always meet my questions and requests the best they can.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.8 out of 5

Since dad moved to Norbury Court, we have found the staff very helpful, cheerful and willing to help, where help is needed.

How likely would you be to recommend Norbury Court? Likely

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Average Rating:   3.6 out of 5

Mum was only with you for a few short months but during that time she was treated with great care and respect.
Her room was bright and clean and mum was always clean and well dressed.
On my first visit, the aroma of the lovely meals filled the place.
Such professional caring staff, please thank them all they are all angels to me.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mum moved into Norbury Court in2016 and from the first day, my mum was given a high level of care and thought highly of by staff until her final days. Mum was a very vulnerable person and physically fragile which staff were very aware of and as such ensured she needed to manage her safety. And keep her in good health. Although mum has Alzheimer's her was able to recognise staff and respond to them in her own ways. I would like to thank all of the staff for their support as would my mum if she was able.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   5 out of 5

Staff are always available to answer any questions we may have. Management acted promptly on an issue I had recently, this made staff more aware of my issue and they couldn't do enough after this. Everything was logged and my family could see what was being done for the end of life care.
The domestic staff always speak to the resident before entering their room telling what they are doing etc.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.3 out of 5

A very caring, professional care home.

The carers looking after mum go above and beyond their remit to ensure mum is looked after. Mum is extremely happy and content.

Thank you.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   5 out of 5

All of the staff always try to keep everyone smiling and are understanding of everyone's needs and requirements. My nan has settled in great and it had taken a huge responsibility and pressure off the family. I know she is in safe hands.

How likely would you be to recommend Norbury Court? Likely

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Average Rating:   4.1 out of 5

I feel my mum is in a warm, friendly environment, the care staff make you feel at home and nothing is too much trouble, they are very informative and keep you updated with any changes regarding the care of your relative. I think that although they always work with a smile on their face, they could do with an extra staff member, due to the complex needs of the clients, both on days and especially night duty.

How likely would you be to recommend Norbury Court? Likely

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Average Rating:   4.3 out of 5

Jill kilgallen, home manager at Norbury Court responded to this review on 30 Nov 2017:

Thank you for your comment.

Mum's dementia is deteriorating yet all the staff are just as patient, kind and caring, despite her difficult behaviour (a visiting social worker recently commented how well the staff know my mother). Nothing is too much trouble for any of the staff. They are just so incredibly dedicated and loving in their attitude.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.3 out of 5

I attended a Diamond Wedding Anniversary for a resident. The catering staff prepared an excellent buffet and the room provided for the occasion had been decorated with balloons and banners. The staff were pleasant and extremely helpful and their efforts contributed to a memorable event. I commend everyone involved in making this a special occasion.

How likely would you be to recommend Norbury Court? Likely

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Average Rating:   4 out of 5

I found them good with people, helpful, caring and they look after the people in their care with a smile. No matter how bad some of them are, I know my mum is well looked after, which helps me.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   5 out of 5

On June 22nd, 2017, my wife (Alzheimer patient) and I celebrated our 60th (Diamond) wedding anniversary. The manager arranged a buffet reception for us along with a dozen of our friends. It was an occasion that will remain in our memory for the rest of our lives. The visitor's lounge had been enlightened with bunting, banners and balloons. The buffet was beautifully presented and a lovely cake had been made with our names decorating the anniversary. I have expressed my thanks to the manager and all concerned for the efforts of so many of the staff. They couldn't have tried harder. A real team effort.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.3 out of 5

Very caring staff who always listen to my Mum's wishes. They keep me up to date and always contact me if they have any concerns.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.3 out of 5

I would like to thank all the staff and carers. Everybody is very friendly, helpful and hardworking. Nothing is too much trouble. The place is clean and tidy the rooms are very good and warm. Thank you.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4 out of 5

Both my parents are getting excellent care. The care team and admin staff are very helpful and communicate very clearly with me about mum and dads needs.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.8 out of 5

I find Norbury Court a very pleasant and relaxing home for the elderly and all staff appear friendly and polite. I would highly recommend this nursing home to anyone requiring any of the needs this home excellently provides.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.6 out of 5

My husband has been a resident since April 2017.
He was admitted because he is in need of nursing care.
His health and well-being have improved since being admitted.
The staff are friendly and helpful.
My husband's room, though simple, is adequate.
He has a good bed and a special mattress so that he is safe and does not develop pressure sores.
I am satisfied he is being well cared for.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4 out of 5

Excellent home and very friendly staff.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   5 out of 5

Nice place to be.
All staff are very friendly, helpful and made to feel I belong.
Always very clean and tidy.
Always smells clean and fresh.
Food always good quality and tasty.
No complaints at all.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   5 out of 5

Bob Allan, Care Centre Manager at Norbury Court responded to this review on 13 Jun 2017:

Thank you very much for your kind words Frank. We are very pleased that you are happy with the standards of care you receive. I will pass your comments on to all of our staff. Your review is very much appreciated.

I go to see my mum daily and the staff are very nice to me and good to my mum. I would tell anyone who needed care Norbury Court is a nice care home and clean OK.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.2 out of 5

What a lovely place, very clean, very friendly and caring staff, attentive to their clients and relatives, a very homely and welcoming place. Well done to ALL STAFF MEMBERS AT NORBURY COURT keep up the good work.

How likely would you be to recommend Norbury Court? Extremely Likely

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Average Rating:   4.9 out of 5

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Awards / Recognitions

November 2014

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Care Home Idol 2016

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