Norbury Court, Sheffield, South Yorkshire
Norbury Court, Sheffield, South Yorkshire
Norbury Court, Sheffield, South Yorkshire

Norbury Court, in Sheffield, looks to make sure that all clients and their loved ones benefit from a depth of experience and quality support, from a team that also takes pride in a compassionate service.

The provider's focus is on respecting dignity at all times, as well as supporting a healthy lifestyle. Long-term and temporary stays are both welcome, and the home can specialise in EMI Residential and EMI Nursing.

Trained professionals include residents in decision-making and are always keen to incorporate new methods that might be of benefit.

Group: Roseberry Care Centres UK Ltd

Person in charge: Bob Allen (Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages from 50 to 110.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Norbury Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Norbury Court has a Review Score of 9.6 (9.592)

The Review Score of 9.6 (maximum of 10) for Norbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Norbury Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.592 for Norbury Court is calculated as follows: ( (126 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 201 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Norbury Court is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 15 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norbury Court?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norbury Court

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Resident / Service User
    1
  • more

I attended a Diamond Wedding Anniversary for a resident. The catering staff prepared an excellent buffet and the room provided for the occasion had been decorated with balloons and banners. The staff were pleasant and extremely helpful and their efforts contributed to a memorable event. I commend everyone involved in making this a special occasion.

How likely would you be to recommend Norbury Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I found them good with people, helpful, caring and they look after the people in their care with a smile. No matter how bad some of them are, I know my mum is well looked after, which helps me.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On June 22nd, 2017, my wife (Alzheimer patient) and I celebrated our 60th (Diamond) wedding anniversary. The manager arranged a buffet reception for us along with a dozen of our friends. It was an occasion that will remain in our memory for the rest of our lives. The visitor's lounge had been enlightened with bunting, banners and balloons. The buffet was beautifully presented and a lovely cake had been made with our names decorating the anniversary. I have expressed my thanks to the manager and all concerned for the efforts of so many of the staff. They couldn't have tried harder. A real team effort.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very caring staff who always listen to my Mum's wishes. They keep me up to date and always contact me if they have any concerns.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I would like to thank all the staff and carers. Everybody is very friendly, helpful and hardworking. Nothing is too much trouble. The place is clean and tidy the rooms are very good and warm. Thank you.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Both my parents are getting excellent care. The care team and admin staff are very helpful and communicate very clearly with me about mum and dads needs.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

I visit my mum regularly in the dementia unit. The environment is warm, safe and friendly and the service users look clean and cared for. The staff are always helpful, obliging, friendly and keep you updated about the wellbeing of your relative. I feel at times they need more support (eg staff) due to the complex needs of the clients - due to their condition of Alzheimer's/dementia. I think they do a good job considering the demands of clients like my mum's. The bedrooms are lovely and homely, and I feel at ease knowing my mum is in a small, homely and safe unit.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care which meets my relative's needs.
Food always looks appetising and plenty of varied drinks are offered.
Staff are kind and treat the residents with dignity and respect.
Management ensure a safe, clean and welcoming home.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Norbury Court is staffed by wonderful, caring, hardworking people who all work together to make the home a welcoming, safe place with a real 'home from home' feel. From the first visit, I felt confident that my mother would be kept safe, warm, well-fed and well cared for. Now 9 months later, that initial confidence has been upheld. My mother is very well settled and I have peace of mind. Congratulations to every single staff member.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find Norbury Court a very pleasant and relaxing home for the elderly and all staff appear friendly and polite. I would highly recommend this nursing home to anyone requiring any of the needs this home excellently provides.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent home with very caring staff.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident since April 2017.
He was admitted because he is in need of nursing care.
His health and well-being have improved since being admitted.
The staff are friendly and helpful.
My husband's room, though simple, is adequate.
He has a good bed and a special mattress so that he is safe and does not develop pressure sores.
I am satisfied he is being well cared for.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Excellent home and very friendly staff.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice place to be.
All staff are very friendly, helpful and made to feel I belong.
Always very clean and tidy.
Always smells clean and fresh.
Food always good quality and tasty.
No complaints at all.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bob Allan, Care Centre Manager at Norbury Court responded to this review on 13 Jun 2017:

Thank you very much for your kind words Frank. We are very pleased that you are happy with the standards of care you receive. I will pass your comments on to all of our staff. Your review is very much appreciated.

I go to see my mum daily and the staff are very nice to me and good to my mum. I would tell anyone who needed care Norbury Court is a nice care home and clean OK.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Both my parents went into residential care in November 2013, due to deteriorating health issues, dad with Alzheimers and mum with dementia. If is wasn't for all the staff and carers in this home I don't think mum and dad would be here today. After having an extremely bad care home for mum first, we were very cautious in choosing another home for both my parents. From our first unannounced visit, we were welcomed with open arms, everything so open, clean, supportive and caring. We know some day our parents won't be with us but feel that they have both had the best of care from Norbury Court.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a lovely place, very clean, very friendly and caring staff, attentive to their clients and relatives, a very homely and welcoming place. Well done to ALL STAFF MEMBERS AT NORBURY COURT keep up the good work.

How likely would you be to recommend Norbury Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

November 2014

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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