1 West View Road, Poole BH15 2AZ
Group: Community Integrated Care
Local Authority / Social Services: Borough of Poole Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 3 Service Users
Registered Care Categories*: Learning Disability • Physical Disability • Sensory Impairment • Younger Adults
Single Rooms: 3
Rooms with ensuite WC: 3
Latest Care Quality Commission* Report on West View Short Term Break Service: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
West View Short Term Break Service has a Review Score of 3.1 (3.083)
The Review Score of 3.1 (maximum of 10) for West View Short Term Break Service is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.1 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for West View Short Term Break Service in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.083 for West View Short Term Break Service is calculated as follows: ( (3 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 12 Ratings = 3.083
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for West View Short Term Break Service is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 0.6 positive Reviews (3 registered maximum number of service users ÷ 5). 0 Reviews ÷ 0.6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Jag (Niece of Resident) on Sunday 25 June 2017. Relates to March 2017.
Washing is always discoloured and shrunk.
Staff not very friendly and rude.
Showers are not regular.
Cold left over dinner in a lunchbox for the following day.
Items of clothing being lost.
Told to go to bed early.
How likely would you be to recommend West View Short Term Break Service? Neither Unlikely or Likely
Overall Standard: Good
Care / Support: Satisfactory
Treated with Dignity: Satisfactory
Food & Drink: Satisfactory
Safety / Security: Satisfactory
Value for Money: Satisfactory
There are currently no awards/recognitions posted yet for West View Short Term Break Service
There are currently no Care Home Idol entrants who have performed at West View Short Term Break Service