Hambleton Grange

Station Road, Thirsk YO7 1QH

Hambleton Grange provides an excellent environment for older people with care needs while also being able to specialise in dementia care.

The provider looks to ensure that all clients experience a relaxing retirement, in which they can remain as active as possible thanks to a culture of respect and dignity, as well as support for personal interests and entertainments.

Carers are experienced in challenging conditions, with an ongoing training programme ensuring that standards remain innovative and up-to-date with modern provision.

Group: Ideal Carehomes Ltd

Person in charge: Carol Coventry (Home Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Hambleton Grange is located on Station road Thirsk opposite the Race Course. Directions from the train station head in the direction of the town center and Hambleton Grange is on the right hand side of the road next to the new police HQ, alternatively if coming from the town center head out of the town, take the exit towards Tesco at the roundabout and follow the road about 1 mile up on the left.

Local services and Amenities nearby:

Thirsk historical town center is 1.0 mile away
The nearest bus stop is situated on the opposite side of the road just by the train station less than a mile away
Thirsk train station is 0.3 miles away

Visiting:

Visiting at any time although if possible please avoid meal time

Parking:

Parking on site

Latest Care Quality Commission* Report on Hambleton Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for Hambleton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Hambleton Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.698 for Hambleton Grange is calculated as follows: ( (130 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 179 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.1 Points relating to the number of positive Reviews for Hambleton Grange is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10 Target = 0.100

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Hambleton Grange has a Review Score of 7.8 (7.798) from 15 Reviews


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hambleton Grange?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hambleton Grange

  • Daughter of Resident/Service User
    12
  • Daughter-in-law of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1

Mum has been living at Hambleton Grange for 4 years and has had the most professional care in every aspect of her life. The staff are the biggest asset and know mum personally and understand fully her likes and needs.
The food has been of a consistently high standard, even when mum has had to rely on a soft food diet
The cleanliness is consistently good. The only complaint has been the confusion of mum's laundry, as some of her clothes, ( and shoes and slippers) have gone missing and she has other people's clothes in her wardrobe. Mum is always dressed in matching clothes and jewellery, which impresses us that someone has taken the time every day to do this for her
The staff on reception are always friendly and professional.
We have noticed more recently a higher turnover of staff which can make it more difficult to discuss mum's needs.
No matter when we turn up for a visit we are made most welcome and invited to help ourselves to tea and coffee

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4.6 out of 5

All the care, housekeeping, hairdressing and entertaining staff have been superb over the last year, always going the EXTRA mile even under extremely difficult circumstances.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4 out of 5

I am not able to visit my mum as often as I would like but I telephone every day. As well as transferring my call to my mum, the Hambleton Grange team give me an update eg. to prompt her about a chiropody appointment or to let me know she enjoyed a particular entertainment, activity or new menu choice. This helps mum and I connect, which is important when dementia can leave those affected feeling disorientated. I feel she is receiving the best care and this is good for mum and good for me.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4.6 out of 5

Management: Excellent
Front of house manager: Excellent
Premises: Modern, very good
Visiting: Flexible
Food: Very good
Carers: All very good, helpful and caring
Overall: Excellent that's why we chose Hambleton Grange. Well Done.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   5 out of 5

We are very happy with the level of care and commitment the residents receive from the staff. All tasks are undertaken and no fuss is made. The residents are treated as individuals but can collectively join in activities should they wish to. We have noticed since the new manager has arrived an increase in the number of outings, organised visitors coming to the home and the 'pop-up restaurant' events. The service user's rooms are well kept, bright airy and modern. Communal areas are bright and clean.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   5 out of 5

My mother has many needs as she has advanced Alzheimer's. Staff are caring and treat her with dignity and respect. The home is always clean and her dietary requirements are well catered for. Food is fresh and nutritious and home cooked. Activities and outings are regularly organised and well planned. Staff are helpful knowledgeable and caring.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4.6 out of 5

Sunday Lunch: As the 'food' often occupies a great deal of the conversation when I visit Mum, I thought I would join her for lunch one day. When I asked the staff they were so accommodating and happy for me to be there. So, on Sunday I collected Mum from her room and we joined many of the other residents waiting for lunch - this was maybe ten minutes and we chatted away. (As Mum has poor eyesight she often tells me it is an hour's wait!!). It was both a real pleasure for me to listen to stories of their lives, especially the debate of having Yorkshire pudding before lunch or with it! and to see some of the residents (who tend to keep to their rooms throughout the day) interacting with each other, expressing genuine care for each other. As for the staff; there are not enough words to describe their care and total consideration for each and every person. They know exactly how to offer choices, what everyone could or should eat. Even the question "where are the parsnips" was responded to brilliantly (there was actually no room on the plate for any more of anything, but the carer asked the cook if parsnips could be on another day). The choice of meat was chicken and beef and one or two of the residents said the beef was tough. However once cut along the grain it was fine. False teeth and blunt knives don't go too well with beef). Once again the carer was able to talk to the residents about the meal and nothing was overlooked. If I had not been at lunch the message I would have been given by Mum would have been about what Mum had said other than what actually took place. The pudding was delicious and again choice was offered, followed by tea and coffee. Nothing was too much trouble for the staff and everyone was treated as the unique individual they are. Some residents wanted to return to their rooms, some to stay a while and some even had their meal delivered to their room. My whole experience felt 'special'. We were all truly cherished. I cannot thank the carers enough for all they do (or have done) for my Mum (and did for my Dad when he visited at Hambleton Grange during the last confusing months of his life). Hambleton Grange is a wonderful place, always has been from the day it opened, but don't take my recommendation, go and see for yourself. The feeling of being loved and cared for will enfold you the minute you walk through the door.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been at Hambleton Grange for over 2 years and I have been completely satisfied with the care my mother has received. The staff work hard and are always cheerful and nothing is too much trouble. They treat my mother with kindness and respect, maintaining her dignity at all times and I would not wish her to be anywhere else but at Hambleton Grange. All the staff from the carers, laundry staff, catering team, receptionist and manager are always welcoming and helpful. I cannot thank them all enough.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4.7 out of 5

I have always found the staff very helpful and caring.
Prior to the appointment of the present manager, there were times when there appeared to be a shortage and high turnover of staff together with a fraught atmosphere.
The staffing has now greatly improved resulting in a happier environment all round.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4.3 out of 5

My two sisters and I are very happy with our mother's new home. Her general health was declining before February, now she is in good health and spirit. She seems content, comfortable and stress-free.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   5 out of 5

Hambleton Grange is a friendly well run facility; it's staff give constantly great care to my mother who has been a resident for over two years. Both my sister and I have no worries about my mother (92) and her care and welfare during her twilight years.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4.8 out of 5

My experience at Hambleton Grange. I like the meals and staff they are all very friendly and there to talk to if needed. Also the residents I live with are kind.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4.8 out of 5

The care my mother received form the staff at Hambleton Grange during the time she was a resident there, was excellent. There was always a friendly atmosphere and every time went out of their way to be helpful. They are a professional, dedicated, caring team.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   5 out of 5

Since the change of manager the new team is much more approachable, responsive and has time to explain things. Much improved and they are always welcoming and responsive. We feel that mum actually matters to staff and are happy with our choice of home.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been a resident here for the past two years. I am very happy with her care especially over the previous year. The staff are very loving and caring and are always there to help with any concern or worries you may have over your loved one. We appreciate how hard the staff work in order to make Hambleton Grange the happy home that it is.

How likely would you be to recommend Hambleton Grange? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

March 2014

Job Vacancies

Staff Profiles

Shannon

Shannon Whittaker

Job Title: Lifestyle Manager

Joined: 2018

Description:

Shannon is the Lifestyle Manager for Hambleton Grange.

Carol

Carol Coventry

Job Title: Home Manager

Joined: 2017

Description:

Carol Coventry is Home Manager at Hambleton Grange.

Lindsey

Lindsey Ashby

Job Title: Front Of House Manager

Joined: 2013

Description:

“I enjoy spending time with the residents when I can, and I always try to get involved with the activities which are going on.”

Lindsey joined Hambleton Grange when it opened in July 2013. Coming from a banking background, she has enjoyed the challenges which a career change brings and finds her current role particularly fulfilling. Lindsey understands the vast array of emotions felt when people come to look at the possibility of moving into residential care and accordingly she does her best to make the process of enquiring, viewing and ultimately moving as easy and stress free as possible. Her favourite part of her role is getting to know the residents and their families, and joining in with the various daily activities which are on offer at the home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hambleton Grange