Farr Hall Road, Heswall, Wirral CH60 4SD
Group: Allandale Care Group Ltd
Person in charge: David Morrow (Manager)
Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 8 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Single Rooms: 8
Rooms with ensuite WC: 8
Latest Care Quality Commission* Report on Allandale: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Allandale has a Review Score of 8.5 (8.542)
The Review Score of 8.5 (maximum of 10) for Allandale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Allandale in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Allandale is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.625 Points relating to the number of positive Reviews for Allandale is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 1.6 positive Reviews (8 registered maximum number of service users ÷ 5). 1 Reviews ÷ 1.6 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Pam K (Daughter of Resident) on Friday 24 March 2017. Relates to March 2017.
I would thoroughly Recommend Allandale, I knew, immediately, it would be perfect for Mum when I first visited.
It is a small and intimate environment in a beautiful setting but most important to Mum and I are the staff.
They are all fantastic, always welcoming, compassionate, kind and patient, treating residents as individuals and with dignity. They really feel like friends now to Mum and I and it makes a great difference knowing she is being so well cared for.
How likely would you be to recommend Allandale? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent