Ashurst Lodge

11 Hall Road, Wallington SM6 0RT
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1.0 1 Review
  • Ashurst Lodge, Wallington
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Care Provided by Ashurst Lodge

Primary Care Categories

  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • For a maximum of 15 Service Users

Facilities

Good to Know

Owner

  • Ashurst Lodge Healthcare Ltd
  • Privately Owned

Person in Charge

  • Colum Friel (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (15)
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Ashurst Lodge Reviews (1)

1.0

Ashurst Lodge has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Ashurst Lodge has 1 review.

Overall Experience
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  • 0
  • 0
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  • 1
Date Published
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Reviewer Connection to Ashurst Lodge
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Total of 1, showing 1-1
Review from Nicholas R (Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I'm still in the same predicament as before bad food bad accommodation and bad staff. An interview with my social worker and manager of Ashurst Lodge and girlfriend where I was told I could have certain items (including whole milk) was not given for the last week and a half while the manager was away
for a month as I was told. Bad home for vulnerable people.
Reply from Ram Doolaree, Director/RM at Ashurst LodgeWe are sorry to hear you continue to feel unhappy with elements of the service at Ashurst Lodge. With regard to the milk: whole milk is provided as an extra item and is not included as part of your standard care plan. Semi-skimmed milk was ordered and delivered through the weekly shop. When this was offered to you, it was refused in favour of whole milk. You were informed that whole milk would be included in the next weekly shop on Saturday. You receive your own benefits and personal finances, which can be used for any additional items or preferences you may have. Regarding the food: you regularly eat all meals provided by the home and also take additional extras, which you store in your own fridge. Staff actively accommodate your requests and prepare alternative options when you report difficulties eating certain items (such as chips or pizza) due to dental issues. Should you prefer different meals, your personal benefits are available to purchase additional items of your choice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Ashurst Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Ashurst Lodge is calculated as follows: ( (12 Very Poors x 1) ) ÷ 12 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for Ashurst Lodge is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3. 0 Positive Reviews ÷ 3 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashurst Lodge

What types of Care is Ashurst Lodge registered for?

Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashurst Lodge have?

There are 15 Single Rooms.

How far is Ashurst Lodge to the centre of Wallington?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashurst Lodge to verify any information. View our terms and conditions. Ashurst Lodge has an Basic Service - more info.