Pine Martin Grange Care Home

My experience from my initial call, first visit meeting Vicky to deciding for both of my parents to stay full time at Pine Martin Grange has been absolutely excellent, Pine Martin has a very welcoming & warm atmosphere which makes it feel like home. We have been very impressed by all the activities on offer & varied events. I feel my parents are able to have a full life without the worries. The food on offer is excellent & I have seen a huge improvement in their health in such a short space of time. My parents have said The staff are just second to none & I quite agree. Thank you.

Mom has settled in well. She gets on well with all the staff. Loves the food, trips out and most of the communal activities. She is safe and happy which was our main objective

It is always lovely visiting my mum. The garden is a lovely space to sit in and we always walk around - and deadhead flowers just like my mum had in her own garden. Everyone is so kind and a great sense of happiness and contentment.

Pine Martin Grange has to be one of the best care homes in the area. Mum came here for a 9-day respite and has never gone home. Seeing the care offered by the home put us in no doubt that mum deserved to have such a high standard of care at this time in her life. Mum's every day needs are met by carers who treat her as an individual and are kind and caring. There is a medically trained team who administer mum medication and monitor her wellbeing. The food is of hotel standard, appetising and nutritious. She also gets to participate in activities to stimulate her and is pampered regularly attending the hairdressers and having manicures. We no longer worry about mum being alone at home and know she is safe and well cared for at all times As a family, we highly recommend Pine Martin Grange.

The staff have become like a second family to us and the environment is so welcoming. He couldn't have gone to a better home.

I am very glad we discovered PMG; it's a good place to be when you need some extra support and assistance.

I don't hesitate to recommend the nursing home , as it is never easy to see a relative go into a care home .

When I initially reviewed the care home Pine Martin Grange, I was struck by the friendly, caring staff. Also, I was impressed with the cosy, homely feel. Light and airy, modern but retaining pockets of quiet areas for chill out times. Loved the fact rooms back on to patio area. Since my mother's stay, all residents wax lyrical about the food and enjoy the activities. Staff all work above and beyond, all appear to enjoy their jobs.

Pine Martin Grange has a very friendly and caring feel from the moment you step through the door. Mum is made to feel loved by all who come into contact with her, many staff going above and beyond to ensure she is not only well cared for, but leaves each individual with a smile on her face. Every effort is made by the activities team to keep the home bright and relevant, ensuring a very welcoming atmosphere.

Good for 21 months my only complaint is one medic who is like a bull in a china shop. I am happy here.

After an initial settling-in period mum has adjusted exceptionally well to living at Pine Martin Grange. She has really blossomed under the care of the wonderfully kind staff, everyone smiles and knows her name and asks how she is and this has resulted in mum approaching her whole day with a smile and positive attitude. She enjoys and participates in all the activities and has made some great friends amongst the other residents. My siblings and I had been doing everything possible to keep her happy and healthy in her own home but this was proving to be impossible. The level of care offered by Pine is much more suited to her well being and the social interaction is unparalleled and so beneficial. We can therefore rest easy knowing she is safe, happy and well looked after.

Outstanding, friendly, professional and genuine.

On a day to day basis I feel that my mum receives excellent care. It has been important for her to get to know staff and residents alike and this over a period of time has happened. The day care staff are particularly excellent, as are the activities and trips out. She is less happy about the night staff, who she feels are often rushed as they go on/off duty.

My husband needed urgent respite care after a long stay in hospital. The management team at Dormy Care found him a room at Pine Martin Grange, and within a few days he was there, it was amazing! From the first day, my husband completely felt at home. The facilities are like being in a five-star hotel, the food is excellent. My husband has a rare neurological condition and within a couple of days, all the staff had been trained to understand his needs. We were very impressed with the knowledge of the nursing staff. All the staff are just lovely, caring and supportive. He really enjoyed the physio sessions that he had twice a week in the gym. He even had a trip to the beach for ice cream. Thank you all at Pine Martin Grange.

This care home is very well appointed and comfortable but expensive if you do not need nursing as in my care after an operation to recover. The staff are very helpful and good, looking after people with all sorts of ailments.

I stayed for a respite stay and everything was great.

Excellent all round. My husband enjoyed his stay.

My Aunt was at Pine Marten for what turned out to be a brief stay. On the day that she was admitted, I came away wishing that we had made the arrangements sooner. That impression only increased over the time that she was there. I live 160 miles from the home and they phoned me at home to update me on her progress. When I came back a week later I ended up staying for over 24 hours and I was made to feel so welcome and cared for and I was only a visitor! I really do wish that my aunt had been better able to experience/be aware of the care at Pine Marten for a lot longer. I sat in my aunt's room for a lot of that 24 hours and the frequency of visits by care assistants and nurses and, almost as importantly, their attitude, was excellent. If I had other relatives locally in need of care then I would put Pine Marten top of a list of ones that I would look at to recommend/arrange.

Admittedly my father was not the easiest of patients. As a result, he was drugged up to the eyeballs to keep him quiet. Since moving him to a different home we have been able to take him off this medication and he is much happier and calmer. In conclusion, I would say that choose carefully if your loved one is in need of a lot of care. This home will leave too many of their patients unattended for too long. I'm assuming much of it is due to too high a patient ratio to staff numbers.

I am delighted with the care Mum is receiving at Pine Martin. The staff are very caring and supportive. Mum has settled well into her new home. Visitors are always made welcome. I couldn't ask for more for Mum.