Pranam Care Centre

49-53 Northcote Avenue, Southall UB1 2AY
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9.8 41 Reviews
  • Pranam Care Centre, Southall
Pranam Care Centre focuses on a positive approach that addresses individual people's needs and abilities.

Caring, skilled staff aim to maintain important links each person has with elements of their personal history such as family, hobbies etc.

Staff understand dementia can cause distress for both the individual and families concerned and they aim is to create an atmosphere which is calm, relaxed and reassuring.

Staff acheive this by taking the time to fully understand life histories; developing well-trained staff; creating and maintaining a supportive environment; ensuring the upkeep of positive and open communication; devising activities with meaning and continuously encouraging family involvement.
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Care Provided by Pranam Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1550

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

The price(s) shown are provided by the care home. Contact Pranam Care Centre for full pricing details and T&Cs.

Contact Pranam Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Pranam Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Janice McKenzie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (2)

Parking

  • Parking on site

Pranam Care Centre Reviews (41)

9.8

Pranam Care Centre has a Review Score of 9.8 (9.785) out of 10, based on 21 reviews in the last 2 years.
Over all time Pranam Care Centre has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pranam Care Centre
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Total of 41, showing 1-20
Review from Dhaval G (Friend of Resident) published on 24 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited this care home in June 2026 while accompanying a friend to see his uncle. From the moment I arrived, I was impressed by the high standards maintained throughout the home. The premises were spotless, well-organised, and provided a calm, comfortable environment that promoted residents' wellbeing.
During
the visit, I observed positive interactions between staff and residents, which reflected a culture of dignity, respect, and compassion. The manager was visible and actively engaged with residents, relatives, and staff members. Her professionalism, warmth, and commitment to delivering excellent care were clearly evident.
The dining experience was another notable aspect of the home. Residents were offered a varied menu with nutritious, freshly prepared meals, along with additional refreshments and snacks tailored to individual preferences and dietary needs. It was reassuring to see such attention given to maintaining residents' health and quality of life.
Highly Recommended.
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Review from B C (Resident) published on 22 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm still here, all good.
Thank you all.
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Review from V W (Resident) published on 22 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the care home as I was left alone in my home and unable to look after myself properly. When I came to the home I was taken taken care of and made to feel very much at home and wanted.
I would recommend the care home to anyne who was have to come out of hospital and had no close relatives
or friends able to take care of me. I consider I have been very lucky in coming to the home and thank them for all the care and help that they have given to me while I have been here and hope I can continue to stay for a lot longer and have their help.
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Review from K T (Resident) published on 22 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable atmosphere.
Friendly, helpful, efficient staff.
Manager and assistant manager helpful and available.
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Review from Mohsin B (Resident) published on 16 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In this care home they really take care of your wishes and desires. And the staff are very helpful.
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Review from Mukt P (Friend of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice and clean place, staffs are very friendly and helpful , i asked one of the carer about their experience in this care home she was working since 4 years , she said this is the best job place environment where she can work peacefully.they are looking after old age people very well
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Review from Regina A (Granddaughter of Resident) published on 1 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my grandmother here and was so happy with how well she looked. The staff were kind, caring, and friendly. The food was good, the rooms were clean and comfortable, and the care was excellent. The manager was helpful and supportive. I felt reassured knowing my grandmother is safe and happy here.
Highly recommended.
Reply from Janice McKenzie, Manager at Pranam Care CentreThank you for your kind words. At Pranam Care Centre we have a dedicated team that cares.
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Review from A D (Friend of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I arrive at Pranam Care Center I know it was the right place for my friend. The warm welcome I received was heartfelt. The home provides outstanding care administer by an excellent management team complemented by very professional team leads and carers. Without exception the staff
are kind, considerate and caring to both residents, family members and visitors alike. Nothing seems too much trouble to them. This makes me very happy knowing that friend and families can now relax knowing that my friend is in safe hands and receiving the best care that seems impossible to cope with at home. There is a very varied menu with excellent food and good activities provided. The home is warm, clean and cosy and the residents seems very happy to be there. I would highly recommend it.
Reply from Janice McKenzie, Manager at Pranam Care CentreThank you for your recognition. At Pranam we do Care about our residents needs.
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Review from Mark W (Son of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harpreet, Janice and co all care for my mum Christine with incredible kindness and compassion


Only thing I'd love them to do is try and get my mum a couple of books to read


But overall it's wonderful care home!! 5/5 !!


Mark

Reply from Janice McKenzie, Manager at Pranam Care CentreThank you for your kind words. It is such a pleasure caring for your Mum.
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Review from F G (Friend of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had the pleasure of experiencing the care and support provided by Pranam, and I cannot speak highly enough of the team and environment they have created.


From the moment you walk in, there is a warm, welcoming atmosphere that immediately puts both residents and visitors at ease. The staff

are genuinely kind, attentive, and compassionate, always going above and beyond to ensure each individual feels valued and comfortable. It's clear that they take the time to build meaningful relationships with residents, treating them with dignity and respect at all times.


The home itself is clean, well-maintained, and thoughtfully designed to create a safe and homely environment. Activities are engaging and tailored to residents' interests, helping to promote both physical and emotional wellbeing. It's lovely to see residents smiling, interacting, and truly enjoying their day-to-day lives.

Reply from Janice McKenzie, Manager at Pranam Care CentreThank you for your kind and caring words. We do appreciate your recognition of our hard work in making sure our residents are receiving high quality care and support.
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Review from Annadene V (Niece of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my sincere appreciation for the outstanding care provided to my uncle at Pranam Care Home. From the moment we interacted with the team, it was clear that the staff is deeply committed to providing compassionate, respectful, and person-centered care.


The carers are incredibly

attentive, patient, and professional. They treat residents with dignity and kindness, ensuring that their individual needs are always met. It is reassuring to see how much effort the team puts into creating a safe, comfortable, and supportive environment for everyone in their care.


Communication with families is also excellent. The staff keep relatives informed and are always approachable, which brings great peace of mind knowing that loved ones are in such capable hands.


The home itself is clean, welcoming, and well managed, and it is evident that the well-being and happiness of residents is a top priority.

Reply from Janice McKenzie, Manager at Pranam Care CentreThank you so much for your kind words. It is so rewarding when we receive such heartfelt appreciation! Thank you.
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Review from Clive C (Nephew of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my aunt came here as a resident I have noticed such an improvement not only in her physical abilities but also her mental health. She is looking much brighter and focused. Her engagement with the other residents and staff has allowed her to want to read and complete her puzzle books. Her appetite
has also improved, which is wonderful, seeing her tucking into the very good food, which is provided. She is so much happier. Thank you very much.
Reply from Janice McKenzie, Manager at Pranam Care CentreDear Clive,
Thank you so much for your kind words.
It is an absolute pleasure to be caring for your Aunt.

Kind Regards.
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Review from Jackie H (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Pranam for the past 4-and-a-half years. Mum had dementia and could no longer walk or talk. Every time I visited her she was always clean and well kept. Her room was spotless. All the carers were always smiling and easy to talk to. They always spoke to Mum when they came into her room.
The food always looked nice. I have never had any problems with Mum's care. Sadly Mum passed away, manager and staff could not have been more supportive at this sad time.
Reply from Janice McKenzie, Manager at Pranam Care CentreHi Jackie,

Thank you very much for your Kind words.
Your Mum was a woman of great character. We loved looking after her so much.
She will be missed.

Kind Regards,
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Review from Harbans R (Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am all right here. I like it here.
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Review from N B (Son of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parent feels very comfortable and content. The staff are always willing to help, and are tolerant to my parent's mood swings.


I receive feedback about my parent's wellbeing and updates regarding doctor visits etc


I am satisfied with the service provided.

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Review from W C (Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here at Pranam. The staff here respect me and my wishes.
Reply from ZAC ALI, Recruitment Consultant at Pranam Care CentreThank you so much for your kind feedback. We're delighted to hear that you had a positive experience with our care team. Your support means a lot to us, and we remain committed to providing the highest standard of care
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Review from Heather B (Friend of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Again, thank you for what you do here. Good staff and management. Residents happy. The place looks even better and is lovely to see how settled the place is and residents look happy as I sometime joke with them.
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Review from M L (Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the home in 2020. I have been here for 4 years now and I am happy and settled.
The staff are very supportive of me and help me with personal support. I am grateful for their help.
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Review from R M (Daughter of Resident) published on 10 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On choosing a care home, we found Pranam to have a fresh clean warm atmosphere. The relationship between staff and residents is caring and trusting. I feel my Father is in a safe place where all his needs will be met. His team goes above to make the residents comfortable.
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Review from F G (Cousin of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Pranam Care Centre on the 21st and 22nd of October. I was not expected. I found my cousin to be happy and feeling very much at home. Her clothes were immaculate and her hair was carefully attended to. There was an aura of friendliness about the home and I came away assured that my cousin was
in good hands.
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Pranam Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Pranam Care Centre is calculated as follows: ( (201 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 251 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pranam Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Janice McKenzie

Job Title: Home manager Joined: 2019

I have over a period of twenty years acquired and developed a repertoire for managing Health and Social Care establishments.


My training and work experiences in various Residential, Nursing and Extra-Care schemes have ensured growth in my intellect and my maturity as a competent and effective manager.


I started on this career path as a carer and through commitment, hard work, dedication and passion, I have moved up the ranks to my current role as a Home manager.

Frequently Asked Questions about Pranam Care Centre

What types of Care is Pranam Care Centre registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pranam Care Centre have?

There are 51 Single Rooms.

What are the Facilities & Services at Pranam Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pranam Care Centre to the centre of Southall?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pranam Care Centre to verify any information. View our terms and conditions. Pranam Care Centre has an Enhanced Service - more info.