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Pranam Care Centre

49-53 Northcote Avenue, Southall, London UB1 2AY
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Pranam Care Centre, Southall
Pranam Care Centre, Southall
Pranam Care Centre, Southall

Pranam Care Centre focuses on a positive approach that addresses individual people's needs and abilities.

Caring, skilled staff aim to maintain important links each person has with elements of their personal history such as family, hobbies etc.

Staff understand dementia can cause distress for both the individual and families concerned and they aim is to create an atmosphere which is calm, relaxed and reassuring.

Staff acheive this by taking the...  

Care Provided by Pranam Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,450
Residential Dementia CareFrom £1,550From £1,550

Fees include all meals, accommodation , heat, light, power, laundry services, activities.

Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

Contact Pranam Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Janice McKenzie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (2)

Parking

  • Parking on site

Pranam Care Centre Reviews (40)

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9.8

Pranam Care Centre has a Review Score of 9.8 (9.774) out of 10, based on 20 reviews in the last 2 years. Over all time Pranam Care Centre has 40 reviews.

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Review from Ankita P (Niece of Resident) published on 7 July 2026 Submitted via Website
Overall Experience
I came to visit my aunt, and when I arrived, the staff kindly asked if I would mind waiting as she had gone to the temple. I was very impressed by this, as it showed they actively support residents in enjoying activities outside the home.
While I was waiting, the Home Manager warmly invited me to join a birthday celebration for one of the residents. I was delighted to join. The staff had made a delicious chocolate cake using allergy-friendly ingredients, which was served as dessert. It tasted amazing. The kitchen team had also prepared refreshing milkshakes, which were especially appreciated during the hot weather.
I noticed that all the staff and managers were fully engaged with the residents, ensuring everyone was included and enjoying themselves. Family members were also invited to the celebration, creating a lovely, welcoming atmosphere where everyone could celebrate together.

When my aunt returned from the temple, she looked very happy and blessed.

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Review from Dhaval G (Friend of Resident) published on 24 June 2026 Submitted via Website
Overall Experience
I visited this care home in June 2026 while accompanying a friend to see his uncle. From the moment I arrived, I was impressed by the high standards maintained throughout the home. The premises were spotless, well-organised, and provided a calm, comfortable environment that promoted residents' wellbeing.
During the visit, I observed positive interactions between staff and residents, which reflected a culture of dignity, respect, and compassion. The manager was visible and actively engaged with residents, relatives, and staff members. Her professionalism, warmth, and commitment to delivering excellent care were clearly evident.
The dining experience was another notable aspect of the home. Residents were offered a varied menu with nutritious, freshly prepared meals, along with additional refreshments and snacks tailored to individual preferences and dietary needs. It was reassuring to see such attention given to maintaining residents' health and quality of life.

Highly Recommended.

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Review from B C (Resident / Service User) published on 22 June 2026 Submitted via Postal Card
Overall Experience
I'm still here, all good.

Thank you all.

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Review from V W (Resident / Service User) published on 22 June 2026 Submitted via Postal Card
Overall Experience
I came to the care home as I was left alone in my home and unable to look after myself properly. When I came to the home I was taken taken care of and made to feel very much at home and wanted.

I would recommend the care home to anyne who was have to come out of hospital and had no close relatives or friends able to take care of me. I consider I have been very lucky in coming to the home and thank them for all the care and help that they have given to me while I have been here and hope I can continue to stay for a lot longer and have their help.

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Review from K T (Resident / Service User) published on 22 June 2026 Submitted via Postal Card
Overall Experience
Comfortable atmosphere.
Friendly, helpful, efficient staff.

Manager and assistant manager helpful and available.

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Review from Mohsin B (Resident / Service User) published on 16 June 2026 Submitted via Postal Card
Overall Experience

In this care home they really take care of your wishes and desires. And the staff are very helpful.

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Review from Mukt P (Friend of Resident) published on 9 June 2026 Submitted via Website
Overall Experience

Nice and clean place, staffs are very friendly and helpful , i asked one of the carer about their experience in this care home she was working since 4 years , she said this is the best job place environment where she can work peacefully.they are looking after old age people very well

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Review from Regina A (Granddaughter of Resident) published on 1 May 2026 Submitted via Website
Overall Experience

I visited my grandmother here and was so happy with how well she looked. The staff were kind, caring, and friendly. The food was good, the rooms were clean and comfortable, and the care was excellent. The manager was helpful and supportive. I felt reassured knowing my grandmother is safe and happy here. Highly recommended.

Reply from Janice McKenzie, Manager at Pranam Care Centre

Thank you for your kind words. At Pranam Care Centre we have a dedicated team that cares.

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Review from Mark W (Son of Resident) published on 24 April 2026 Submitted via Website
Overall Experience

Harpreet, Janice and co all care for my mum Christine with incredible kindness and compassion

Only thing I'd love them to do is try and get my mum a couple of books to read

But overall it's wonderful care home!! 5/5 !!

Mark

Reply from Janice McKenzie, Manager at Pranam Care Centre

Thank you for your kind words. It is such a pleasure caring for your Mum.

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Review from Annadene V (Niece of Resident) published on 24 March 2026 Submitted via Website
Overall Experience

I would like to express my sincere appreciation for the outstanding care provided to my uncle at Pranam Care Home. From the moment we interacted with the team, it was clear that the staff is deeply committed to providing compassionate, respectful, and person-centered care.

The carers are incredibly attentive, patient, and professional. They treat residents with dignity and kindness, ensuring that their individual needs are always met. It is reassuring to see how much effort the team puts into creating a safe, comfortable, and supportive environment for everyone in their care.

Communication with families is also excellent. The staff keep relatives informed and are always approachable, which brings great peace of mind knowing that loved ones are in such capable hands.

The home itself is clean, welcoming, and well managed, and it is evident that the well-being and happiness of residents is a top priority.

Reply from Janice McKenzie, Manager at Pranam Care Centre

Thank you so much for your kind words. It is so rewarding when we receive such heartfelt appreciation! Thank you.

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Review from Clive C (Nephew of Resident) published on 26 February 2026 Submitted via Postal Card
Overall Experience

Since my aunt came here as a resident I have noticed such an improvement not only in her physical abilities but also her mental health. She is looking much brighter and focused. Her engagement with the other residents and staff has allowed her to want to read and complete her puzzle books. Her appetite has also improved, which is wonderful, seeing her tucking into the very good food, which is provided. She is so much happier. Thank you very much.

Reply from Janice McKenzie, Manager at Pranam Care Centre
Dear Clive,
Thank you so much for your kind words.

It is an absolute pleasure to be caring for your Aunt.

Kind Regards.

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Review from Jackie H (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

Mum has been in Pranam for the past 4-and-a-half years. Mum had dementia and could no longer walk or talk. Every time I visited her she was always clean and well kept. Her room was spotless. All the carers were always smiling and easy to talk to. They always spoke to Mum when they came into her room. The food always looked nice. I have never had any problems with Mum's care. Sadly Mum passed away, manager and staff could not have been more supportive at this sad time.

Reply from Janice McKenzie, Manager at Pranam Care Centre

Hi Jackie,

Thank you very much for your Kind words.
Your Mum was a woman of great character. We loved looking after her so much.

She will be missed.

Kind Regards,

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Review from Harbans R (Resident / Service User) published on 5 September 2025 Submitted via Postal Card
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I am all right here. I like it here.

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Review from N B (Son of Resident) published on 29 July 2025 Submitted via Website
Overall Experience

My parent feels very comfortable and content. The staff are always willing to help, and are tolerant to my parent's mood swings.

I receive feedback about my parent's wellbeing and updates regarding doctor visits etc

I am satisfied with the service provided.

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Review from W C (Resident / Service User) published on 20 June 2025 Submitted via Postal Card
Overall Experience

I like it here at Pranam. The staff here respect me and my wishes.

Reply from ZAC ALI, Recruitment Consultant at Pranam Care Centre

Thank you so much for your kind feedback. We're delighted to hear that you had a positive experience with our care team. Your support means a lot to us, and we remain committed to providing the highest standard of care

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Review from Heather B (Friend of Resident) published on 15 April 2025 Submitted via Website
Overall Experience

Again, thank you for what you do here. Good staff and management. Residents happy. The place looks even better and is lovely to see how settled the place is and residents look happy as I sometime joke with them.

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Review from M L (Resident / Service User) published on 12 November 2024 Submitted via Postal Card
Overall Experience
I came to the home in 2020. I have been here for 4 years now and I am happy and settled.

The staff are very supportive of me and help me with personal support. I am grateful for their help.

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Review from R M (Daughter of Resident) published on 10 November 2024 Submitted via Postal Card
Overall Experience

On choosing a care home, we found Pranam to have a fresh clean warm atmosphere. The relationship between staff and residents is caring and trusting. I feel my Father is in a safe place where all his needs will be met. His team goes above to make the residents comfortable.

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Review from F G (Cousin of Resident) published on 5 November 2024 Submitted via Postal Card
Overall Experience

I visited Pranam Care Centre on the 21st and 22nd of October. I was not expected. I found my cousin to be happy and feeling very much at home. Her clothes were immaculate and her hair was carefully attended to. There was an aura of friendliness about the home and I came away assured that my cousin was in good hands.

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Review from Lily W (Next of Kin) published on 20 August 2024 Submitted via Website
Overall Experience

My ex-husband has lived in the Care home for over 2 years now. I am very pleased with the care he is receiving. The environment is very clean including his room. His clothes are always washed, ironed and nicely hung in his wardrobe. The staff are very friendly and always act quickly to any health concerns by contacting the GP or calling the Ambulance and am always contacted in such circumstances and regularly updated. He is supported to attend all hospital appointments. He is very happy living in the care home and this gives me peace of mind too. Well done to a very committed team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 June 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Pranam Care Centre.

Upcoming Events

There are no upcoming events for Pranam Care Centre.

Awards / Recognitions (1)

  • 31 Jan 2025Recipient: DMP Healthcare

Accreditations

There are no accreditations posted yet for Pranam Care Centre.

Meet the Team (1)

Janice McKenzie
Janice McKenzieJob Title:Home managerJoined: 2019

I have over a period of twenty years acquired and developed a repertoire for managing Health and Social Care establishments.

My training and work experiences in various Residential, Nursing and Extra-Care schemes have ensured growth in my intellect and my maturity as a competent and effective manager.

I started on this career path as a carer and through commitment, hard work, dedication and passion, I have moved up the ranks to my current role as a Home manager.

Frequently Asked Questions about Pranam Care Centre

What types of Care is Pranam Care Centre registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pranam Care Centre have?

There are 51 Single Rooms.

What are the Facilities & Services at Pranam Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Pranam Care Centre to the centre of Southall?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pranam Care Centre to verify any information. View our terms and conditions. Pranam Care Centre has an Enhanced Service -more info.