Heatherton House

I have no experience of the food but my mother complains at the lack of vegetables. In particular leafy greens. I.e. one sprout per meal

Dad came to Heatherton House after a stroke paralysing his right hand side. He was already classed disabled after a bi-cocklear implant, making his care doubly complex. In his time here, he has benefitted from a caring, efficient team, particularly the manager, 1 head nurse, an activities co-ordinator who has facilitated over and above the call of duty! It is noticeable that he is more comfortable when 1 shift is on and less so when the personnel changes to the other shift but otherwise he has been given the time to recover somewhat and retain a level of dignity.

Satisfied with the care being given

All the staff have been welcoming + attentive.

We are so grateful for the care and kindness shown to our great auntie Ann. The staff are always warm, patient, and genuinely caring, and it gives us real peace of mind knowing she is being looked after so well. The home is welcoming, clean, and has such a lovely atmosphere. Nothing ever seems too much trouble, and the compassion shown to both residents and families really stands out. Thank you for everything you do for Ann - it means more than words can say.

It was a very happy experience for me. I come from 3 weeks in 2 hospitals (in Portugal, private and here). I was greeted with warmth and shown to a beautiful room, which was to be my home for 2 weeks of recuperation. Staff come to mark my clothes and others to take me on a tour. Everywhere was beautiful and staff so friendly. I felt at home. Food was tasty (too much), and I put on weight. I was sorry to leave, but will be in again if I need to. Would recommend.

Since Robert moved into Heatherton House Care Home at the end of September, I have seen some really positive changes in Robert. He is very happy and well settled. He is really enjoying all the activities, and he is enjoying the company of other residents and staff. Robert feels safe and secure here. He benefits from routine and knowing all his meals and other needs are met. For Robert, his own ensuite is extremely helpful because of his personal needs. The cleanliness has also helped Robert to feel comfortable. Having an outside space for Robert to wander around and have fresh air, and meet the local cat, have also been a bonus.

I recommend Heatherton House, specifically built and designed for comfort and proper care for elderly residents, modern facilities, beautiful decor, private rooms with excellent ensuite. Warm and welcoming. Staff are kind, professional, polite and supportive. Residents are relaxed and well attended. Excellent laundry service. Lovely food, cooked on the premises, catering for all tastes. Excellent hairdresser! The beds are electrically adjustable - a bonus! Mum always looked clean and cared for. There was separate private rooms to meet visitors, nice quiet alcoves to relax in. A comfortable lounge, dining area, cinema, a piano room and nice outdoor area. Activities and trips out.

On the day we came to collect Dad's belongings and medication, no one from the management team took the time to speak with us, to enquire how he was doing or to wish him well for the future. This was very disappointing and left us feeling that the management team lacked concern for his ongoing welfare.

Dad stayed for two week's respite and to get a taste for what a modern care home can offer. We were able to visit whenever we wanted and were made to feel very welcome. Dad said he couldn't fault it - it's very clean and comfortable, the staff are kind and attentive and the food is great. He could definitely live there!

My mum arrived at Heatherton House following a 2 week stay in hospital and 3 weeks respite care elsewhere. It was an extremely stressful time for her. The staff have been excellent, helping her to settle in and care for her, not-inconsiderable, needs. Their care and attention have allowed me to move forward, knowing she is safe and well.

My family and I decided to take advantage of a respite care stay at Heatherton House for me in light of my arthritis and risk of falling while they were all away on holiday. I faced the prospect with trepidation but I need not have been concerned because it was like my own holiday as they had predicted. I could not have waited for a more pleasant and friendly staff throughout management, carers, household staff and the chefs. There were busy delays in the mornings, but everyone received the help they needed to start their day. The house itself is comfortable, attractive and immaculate in every way. I will certainly return to Heatherton should the need return. Thank you.

She enjoyed the food. The care was outstanding, above and beyond, with friendly, smiley, helpful staff. She enjoyed some of the activities on offer, although she is 94 and very happy to have her afternoon nap! We would have no hesitation in recommending Heatherton House and my mum has a return visit already booked in.

We are back in September for three weeks knowing he will be ok.

I am absolutely blown away, by the kindness and understanding, from both management and staff following a difficult time recently. The whole team have been just lovely, ensuring they have heard us, and even down to the smallest of details. Mum is finally full of smiles! I have to say a massive thank you to the home manager, the deputy manager, the day manager and the senior. The room is just fantastic and has little locked areas for more personal possessions and a little fridge. The bed is absolutely perfect for Mum, and she manages to roll independently, without fear and minimal support to do so. The food has been ace according to Mum! Facilities are fresh and clean. Nothing is too much! 100% care! Haven't seen activities yet, but seems there are always fun things happening, and all the residents seem so happy. Really happy so far.

My sister has been living at Heather House since January. All the staff have been friendly and welcoming, I am more than happy to leave my sister with such caring people.

I cannot fault the care that my um receives from the staff and caregivers at Heatherton House. She is always clean and well nourished constantly encouraged to engage in the wealth of activities offered at the home. Mum is a fall risk but has never been left alone so has not fallen since she has been at Heatherton House. This is a total relief to the whole family. The residents are continually monitored for their health by the local GP surgery too. Families are actively encouraged to visit and are made to feel very welcome. The staff are fantastic. I cannot praise everyone there highly enough. Thank you!

Excellent place. Safe, friendly and caring environment created by management and staff who are courteous and attentive with a good sense of humour thrown in. Friends and relatives always welcome for visits, outings etc. Would definitely recommend.

The staff are all very friendly and have a smile on their faces. Nothing is too much trouble for them. As it is new, the home is very modern with comfortable lounges and dining areas which encourage residents to socialise. The bedrooms are lovely. The home provides medical care and attention and the staff take a personal interest in the residents' welfare. The manager and carer have given me and my co-attorney every assistance in our dealings with them. They and their staff are a credit to the company.

Heatherton House accepted my Dad as a permanent resident at very short notice when his personal circumstances changed and he found himself without the care he needed. What would happen next for him was a very worrying time, but made much easier by the swift action of the manager and her staff in accepting Dad into their care. Since then, Dad is settling well, enjoying the home-cooked food, beginning to make new friends and building his confidence in a new environment. One of my main concerns was around Dad’s complex health needs but I can only praise the staff for their diligent response to the daily challenges he faces, seeking medical aid as soon as this is needed and always erring on the side of caution. The kindness and patience shown to Dad can not be underestimated and he very much appreciates their willingness to promote as much independence as possible. What could have been a very difficult time for him has been made that much smoother. Thank you to the manager and her caring team.