Heatherton House

170 Rykneld Road, Derby DE23 4AN
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9.8 37 Reviews
  • Heatherton House, Derby
Heatherton House provides dementia care, residential accommodation, short respite stays and end of life support in Littleover.

The focus remains on delivering person-centred care in a respectful and homely environment. Experienced staff are available at all times to ensure comfort and reassurance.

Residents have access to a cinema suite, café-style lounge and hair salon, while bedrooms offer privacy through en-suite facilities and personalised décor.

Positioned close to Derby city centre, the home maintains landscaped outdoor areas and a structured programme of meaningful activities.
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Care Provided by Heatherton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1445
  • Self-Funded Residential Dementia Care: from £1445
  • RESPITE Self-Funded Residential Care: from £1545
  • RESPITE Self-Funded Residential Dementia Care: from £1545

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Heatherton House to find out the exact price for your requirements.

Contact Heatherton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heatherton House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kate Day (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • Private Car Park on Site

Heatherton House Reviews (37)

9.8

Heatherton House has a Review Score of 9.8 (9.798) out of 10, based on 18 reviews in the last 2 years.
Over all time Heatherton House has 37 reviews.

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Review from J S (Respite Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a very happy experience for me. I come from 3 weeks in 2 hospitals (in Portugal, private and here). I was greeted with warmth and shown to a beautiful room, which was to be my home for 2 weeks of recuperation. Staff come to mark my clothes and others to take me on a tour. Everywhere was beautiful
and staff so friendly. I felt at home. Food was tasty (too much), and I put on weight. I was sorry to leave, but will be in again if I need to. Would recommend.
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Review from Catherine N (Sister of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Robert moved into Heatherton House Care Home at the end of September, I have seen some really positive changes in Robert. He is very happy and well settled. He is really enjoying all the activities, and he is enjoying the company of other residents and staff. Robert feels safe and secure here.
He benefits from routine and knowing all his meals and other needs are met. For Robert, his own ensuite is extremely helpful because of his personal needs. The cleanliness has also helped Robert to feel comfortable. Having an outside space for Robert to wander around and have fresh air, and meet the local cat, have also been a bonus.
Reply from Amy Batchelor, Customer Relations Manager at Heatherton HouseThank you so much for sharing such a thoughtful and heartfelt review. We're delighted to hear that your brother has settled in so well since moving to Heatherton House Care Home. It's wonderful to know he feels happy, safe, and supported, and that he is enjoying the activities, the company of other residents, and our team.
We're especially pleased that his ensuite room, the cleanliness of the home, and the outdoor space have helped him feel comfortable and at ease. Providing a calm, routine-based environment where residents can thrive is very important to us.
Thank you again for your kind words they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.
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Review from Pauline O (Daughter of Resident) published on 5 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recommend Heatherton House, specifically built and designed for comfort and proper care for elderly residents, modern facilities, beautiful decor, private rooms with excellent ensuite. Warm and welcoming. Staff are kind, professional, polite and supportive. Residents are relaxed and well attended.
Excellent laundry service. Lovely food, cooked on the premises, catering for all tastes. Excellent hairdresser! The beds are electrically adjustable - a bonus! Mum always looked clean and cared for. There was separate private rooms to meet visitors, nice quiet alcoves to relax in. A comfortable lounge, dining area, cinema, a piano room and nice outdoor area. Activities and trips out.
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Review from A B (Son of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Dementia care
Dad has been a permanent resident of Heatherton House for 14 months. With the deterioration of his dementia (coupled with a chest infection that took him to the hospital) Heatherton House declined to allow him back into the care home. This surprised us, as the reason that we chose Heatherton
House, was because they promoted themselves as experts in dementia care. In our experience, the dementia care offered by Heatherton House seems to be limited and, when challenging behaviours were expressed, they seemed unable to cope. Furthermore, we were not kept fully informed of incidents that were later listed as reasons for terminating his residency.
On the day we came to collect Dad's belongings and medication, no one from the management team took the time to speak with us, to enquire how he was doing or to wish him well for the future. This was very disappointing and left us feeling that the management team lacked concern for his ongoing welfare.
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Review from C W (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad stayed for two week's respite and to get a taste for what a modern care home can offer. We were able to visit whenever we wanted and were made to feel very welcome. Dad said he couldn't fault it - it's very clean and comfortable, the staff are kind and attentive and the food is great. He could definitely
live there!
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for your kind review, I am glad that dad had a nice time and hope to see him soon.
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Review from J S (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Heatherton House following a 2 week stay in hospital and 3 weeks respite care elsewhere. It was an extremely stressful time for her. The staff have been excellent, helping her to settle in and care for her, not-inconsiderable, needs. Their care and attention have allowed me to move
forward, knowing she is safe and well.
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for taking the time to write such a lovely review. I am glad you've had the opportunity for some well-deserved rest.
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Review from I D (Respite Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I decided to take advantage of a respite care stay at Heatherton House for me in light of my arthritis and risk of falling while they were all away on holiday. I faced the prospect with trepidation but I need not have been concerned because it was like my own holiday as they had predicted.
I could not have waited for a more pleasant and friendly staff throughout management, carers, household staff and the chefs. There were busy delays in the mornings, but everyone received the help they needed to start their day. The house itself is comfortable, attractive and immaculate in every way. I will certainly return to Heatherton should the need return. Thank you.
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for completing a review of your Holiday at Heatherton House, we are glad that you enjoyed your stay, and look forward to seeing you again soon.
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Review from C C (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Heatherton House for respite. She thoroughly enjoyed her stay the accommodation is of 5-star standard.
She enjoyed the food. The care was outstanding, above and beyond, with friendly, smiley, helpful staff. She enjoyed some of the activities on offer, although she is 94 and very
happy to have her afternoon nap! We would have no hesitation in recommending Heatherton House and my mum has a return visit already booked in.
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for your review, it's very much appreciated. I am glad that your mom enjoyed her stay and the facilities and look forward to seeing her back soon
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Review from S B (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I placed my Dad here for 3 weeks restbite, I was a nervous wreck as it had taken ages to agree to a holiday with him there.
The home is of excellent standard with a lot of facilities within the price which although is expensive it isn't really any more expensive than others, and is just like a hotel.
My
Dad settled well and the staff were lovely to him, he has Altzeimer's so it was good to see him happy, the food was good and varied and wasn't restricted in any way, I could ring anytime to make sure he was ok and they sent me some videos of him joining in with the activities and even dancing with the staff.
Nothing was too much trouble and I feel they looked after my Dad as well as I could.
We are back in September for three weeks knowing he will be ok.
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for such a delightful review. I am glad that we could not only give you the reassurance you needed but also that your dad settled into our care. Look forward to seeing you soon.
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Review from Rebecca W (Daughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely blown away, by the kindness and understanding, from both management and staff following a difficult time recently. The whole team have been just lovely, ensuring they have heard us, and even down to the smallest of details. Mum is finally full of smiles! I have to say a massive thank
you to the home manager, the deputy manager, the day manager and the senior. The room is just fantastic and has little locked areas for more personal possessions and a little fridge. The bed is absolutely perfect for Mum, and she manages to roll independently, without fear and minimal support to do so. The food has been ace according to Mum! Facilities are fresh and clean. Nothing is too much! 100% care! Haven't seen activities yet, but seems there are always fun things happening, and all the residents seem so happy. Really happy so far.
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for taking the time to share your thoughts and gratitude to the team at Heatherton House. This is very much appreciated!
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Review from J G (Sister of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been living at Heather House since January. All the staff have been friendly and welcoming, I am more than happy to leave my sister with such caring people.
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for your review, the team appreciate your feedback.
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Review from K R (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care that my um receives from the staff and caregivers at Heatherton House. She is always clean and well nourished constantly encouraged to engage in the wealth of activities offered at the home. Mum is a fall risk but has never been left alone so has not fallen since she has been
at Heatherton House. This is a total relief to the whole family. The residents are continually monitored for their health by the local GP surgery too. Families are actively encouraged to visit and are made to feel very welcome. The staff are fantastic. I cannot praise everyone there highly enough. Thank you!
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for your kind words regarding the care of your mom. We are glad you and your mom are both pleased with the level of care that we provide here at Heatherton house.
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Review from I B (Son of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent place. Safe, friendly and caring environment created by management and staff who are courteous and attentive with a good sense of humour thrown in. Friends and relatives always welcome for visits, outings etc. Would definitely recommend.
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for taking the time to write a review your comments are very much appreciated.
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Review from R A (Power of Attorney of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all very friendly and have a smile on their faces. Nothing is too much trouble for them. As it is new, the home is very modern with comfortable lounges and dining areas which encourage residents to socialise. The bedrooms are lovely. The home provides medical care and attention and the
staff take a personal interest in the residents' welfare. The manager and carer have given me and my co-attorney every assistance in our dealings with them. They and their staff are a credit to the company.
Reply from Amanda Jelbert, General Manager at Heatherton HouseWhat a lovely review and thank you for taking the time to complete it. We endeavour to provide the highest quality service to families as well as all our residents so I am glad that you have also experienced this.
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Review from N M (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heatherton House accepted my Dad as a permanent resident at very short notice when his personal circumstances changed and he found himself without the care he needed. What would happen next for him was a very worrying time, but made much easier by the swift action of the manager and her staff in accepting
Dad into their care. Since then, Dad is settling well, enjoying the home-cooked food, beginning to make new friends and building his confidence in a new environment. One of my main concerns was around Dad’s complex health needs but I can only praise the staff for their diligent response to the daily challenges he faces, seeking medical aid as soon as this is needed and always erring on the side of caution. The kindness and patience shown to Dad can not be underestimated and he very much appreciates their willingness to promote as much independence as possible. What could have been a very difficult time for him has been made that much smoother. Thank you to the manager and her caring team.
Reply from Amanda Jelbert, General Manager at Heatherton HouseWhat lovely words. I can't thank you enough for taking the time to express your feelings about the team at Heatherton House. We do our best to accommodate all circumstances and changing needs. We are glad that we could support you and your father when you faced a difficult time and glad he has settled so well.
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Review from J T (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home now for 4 months. I was extremely pleased with the welcome she received, how well she has settled in, and the day-to-day care she has. The staff are all lovely and very helpful.
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for your review of Heatherton House, I am happy that she is settled and receiving the best care possible with us. We like to see our residents and relatives as family.
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Review from E K (Daughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you park up looking at the beautiful gardens and then walking into the home's secure reception area you know what a wonderful place this is going to be. You are always met with a friendly, happy smile from all of the staff. They are considerate and caring towards both the residents and
visitors, taking into account the resident's individual needs and requirements, and are always there to chat about anything that may arise for the resident, never too busy to stop, listen and help. The food is top-class, healthy and nutritious. The home is extremely clean and being new has lots of extra amenities, onsite hairdressers, a cinema which shows a live singer twice weekly. In addition to the large dining and lounge areas it has smaller sitting areas where the residents and visitors can sit in private. Gone are the days of sitting in one big circle here! The staff sit amongst the residents, chat and laugh. The bedrooms are immaculate. It is like a 5-star hotel. It is an exceptional caring home
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for your lovely comments, we appreciate all the kind words you have shared. Comments like these always help others, when they are making a decision about moving into care.
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Review from Robert K (Son of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heatherton House is a wonderful environment. The facilities are second to none and the staff are all so friendly, helpful and caring.
It has the feeling of a top-rated hotel. Keep up the fantastic work!
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for your lovely comments, we appreciate all the kind words you have shared. Comments like these always help others, when they are making a decision about moving into care.
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Review from Abbie S (Granddaughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow - what a beautiful home. My Nan and Grandad both joined Heatherton House as a couple and were welcomed with open arms in June 2023. Unfortunately, my Grandad passed away late last year peacefully at Heatherton House. With my Nanna having Alzheimer's and being with my Grandad for over 60 years, this
has taken a lot of adjusting for her. Heatherton House really has given her the TLC she needed, the staff go above and beyond, and really take the time and effort to ensure residents make great friends and feel like one big family. Whenever I go in, Nanna has got a huge smile on her face, sat with all her new friends. This home did help my Nanna and Grandad when they needed it most, and I will forever be grateful for the family I have gained at Heatherton House. Oh and not forgetting them allowing the little dog to be an asset to the Heatherton House family!
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for taking the time to write this heartfelt message, we are blessed to have such smiles within our family. We look forward to our future together.
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Review from Rachel G (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish I could give Heatherton House and all of the team more stars! Heatherton House went above and beyond when I needed urgent respite for my mum. Mum had a silent heart towards the end of October 2023 as well as being diagnosed with Alzheimer’s as such me and the hospital weren't happy releasing
Mum back to her family home where her late husband, my dad passed away that very same year. After a morning call with the manager and team, they told me they would have a room ready for Mum later that day.
From then on we have never looked back. Mum is now a fully-fledged resident. Mum has gone from being reclusive and almost giving up to engaging in most activities the home offers as well as enjoying completing jigsaws and going to the in-house cinema. Mum gained a healthy weight and enjoys having her hair cut and styled every week. Heatherton House feels like a big family now and a second home for me and my brother.
Thank you.
Reply from Amanda Jelbert, General Manager at Heatherton HouseThank you for taking the time to write a review of your experience with Heatherton House. What an amazing way to showcase positive outcomes for not only the residents but for their families too.
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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Heatherton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Heatherton House is calculated as follows: ( (193 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 212 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Heatherton House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (112)

Meet the Team (1)

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Kate Day

Job Title: Home Manager Joined: 2023

I have worked in health care for around 17 years, gaining experience in community care, nursing care, and residential care. I have worked my way up from care assistant to registered manager, achieving my NVQ Level 5 along the way. I take pride in prioritising high-quality care and am committed to finding innovative ways to drive standards forward.


Outside of work, I am a devoted mother to three daughters. I love spending time with my family, whether that’s relaxing together watching a film or heading out for activities. My career in care has given me a deep appreciation for making meaningful memories with loved ones.

Frequently Asked Questions about Heatherton House

What types of Care is Heatherton House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heatherton House have?

There are 66 Single Rooms.

What are the Facilities & Services at Heatherton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherton House to the centre of Derby?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherton House to verify any information. View our terms and conditions. Heatherton House has an Enhanced Service - more info.