Hawthorns Aldridge - Avery Healthcare

My mother has been a resident for several years. The care she has received has been excellent. The home offers a very good menu and are always happy to accommodate any dietary requirements. All of the staff, irrespective of their role, are always very visible and approachable. The home have managed the Covid 19 pandemic extremely well in challenging unprecedented times and have kept me updated of the latest guidance regarding visits very promptly. The home offered outside visits as soon as this was allowed and also facilitated indoor visits whenever possible, albeit behind a screen.

I 'Facetime' my mother every day and quite often during the call, a carer pops in to do something and they are universally cheerful and professional, and usually give me a 'wave'. Just brilliant!

The food is very repetitive - same menu each week. Portions are small. Rooms and main areas are spacious with space to walk around when unable to go outside. Covid restrictions are strictly managed, residents tested monthly and staff weekly. Covid 19 vaccination given in December. Activities limited due to covid. Overall as a care/respite home 8 out of 10. Brochure requires updating to reflect current situation.

The home is well managed with good processes and the staff are all friendly, caring and very helpful.

I am very grateful for the care my father has received during Covid-19 Pandemic. It has been reassuring that he has been cared for well.

Excellent, friendly staff, beautiful building always welcoming. Fantastic care for my mother. Absolutely brilliant place.

The right balance of caring and professional. All staff responding admirably to the challenges of COVID-19.

The care she has received has been excellent she has now regained her appetite her fluid intake has greatly improved and her general health is much better.

Mom and dad have recently moved to The Hawthorns, the day before lockdown. Although the experience of moving into care further impacted by immediate lockdown restrictions, the relief of them being safe, cared for and the attention of the team has been such a relief for us all. They love the food, the activities and the staff. It can only get better.

A lovely caring home, Mum is very happy and content and we as a family are very happy with mums care.

Excellent, caring staff - very professional.

During the time of my father's loss of my stepmother, the care my father has received from staff has been exemplary in its compassion and care. I was so touched on the day of my stepmother’s funeral, (yesterday) all staff came out to pay their respects to her, in the hearse taking us to her funeral. Thank you all.

My Mum has been here now for over 12 months and I have to say I am delighted with the level of care given at all times. During the current COVID crisis the home has been excellent and it's never too much trouble for them to set up video calls and more recently garden visits. Mum has the most beautiful room and everything in the home is first class. The staff are all lovely and very helpful and it is a great comfort to me to know that Mum is well cared for and safe. They do an amazing job and we are very grateful to them all.

The staff were so pleasant and helpful in such difficult circumstances. A happy experience.

I have been here for 3 months for respite care and the support and care I have received have been very good and caring so that my mobility has improved enough for me to return to my home and re-establish more independent living. My family and I would like to thank everyone involved for their tremendous teamwork.

Felt very welcomed by staff and residents alike. Everyone is very polite. Having not wanted to leave my home of 60+ years I have settled in now. I enjoy the security of feeling safe if ever I require assistance.

The home was a fantastic place for my mother for the last two and a half years. The staff are wonderful and so are the carers.The activities were really good and my mother was very happy to participate. It was a pleasant place to visit and the food menu was amazing. The rooms are spacious and the decor is tasteful. I would recommend The Hawthorns to anyone as I believe it is good value for money, with the service and facilities it has to offer.

When we visit our Aunt and Uncle they like to treat us to coffee and a biscuit or a piece of cake. When we visited last time none of the coffee machines on any of the floors were functional, nor were there any clean mugs available. We had to go behind the counters on all floors to wash up the mugs and find someone to see to the coffee machines. This was manageable for us but for my Aunt and Uncle, it was very stressful. Considering the amount of money they each pay for their care this is unacceptable. They want to welcome their family without hassle!

Lovely care home. All the staff are very friendly, caring and seem to love their work and the residents. I have absolute faith and confidence in their care of my mother. I can't recommend them enough.

My mother was one of the very first residents of the Hawthorns and remained there until she passed away in June. From her initial visit to becoming a permanent resident, the service she has received has been first class all the way. In her final years, she wanted to live in a place where everything from meals to laundry and cleaning was catered for, without losing her independence and in the Hawthorns this is exactly what she got. We cannot praise too highly the standard of accommodation, the catering and the brilliant staff. My mother, until her health declined, took an active part in the outings and other activities and always enjoyed a glass of wine with her meal! When her health declined and she required care, she was looked after by the wonderful care team who treated with respect, kindness and dignity. Nothing was too much trouble for the staff. The Hawthorns is like living in a 5-star hotel and we would recommend it to anyone looking for a first-class care home in this area.