Hawthorns Aldridge - Avery Healthcare

Erdington Road, Aldridge, Walsall WS9 8UH
Submit a Review
9.7 128 Reviews
  • Hawthorns Aldridge - Avery Healthcare, Walsall
The Hawthorns Aldridge Care Home delivers excellent elderly care in a luxurious and welcoming setting.

Providing first-class care is supported by a sector-leading well-being programme administered by professional care staff undergoing continuous training to maintain excellence at Hawthorns Aldridge.

The proactive care approach emphasises support for independence and mobility within an active and enjoyable lifestyle. Conveniently situated near local amenities and adjacent to Croft Park, the Hawthorns care home in Aldridge is easily accessible.

The home accommodates couples and companions and allows them to continue their care journey together and create new memories. The Hawthorns Aldridge Care Home culinary team, led by the Head Chef, prepares delicious meals daily. The focus is on a nutritional and varied menu catering to various tastes.

Luxurious features at the Aldridge care home extend beyond, encompassing a cinema room, therapy room, hair salon, physiotherapist, beautifully maintained gardens, and a stunning rooftop garden — a charming space for activities like bowls or quiet moments with friends and family. The on-site residents' shop ensures convenient access to essentials.

Respite care is also available at The Hawthorns, an ideal option for short term care.

Show Hawthorns Aldridge - Avery Healthcare on the Map

Care Provided by Hawthorns Aldridge - Avery Healthcare

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Amanda Haynes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hawthorns Aldridge - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,500
  • (these prices are only a guideline, please contact Hawthorns Aldridge - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hawthorns Aldridge - Avery Healthcare Reviews (128)

Total of 128, showing 81-100
9.7

Hawthorns Aldridge - Avery Healthcare has a Review Score of 9.7 (9.741) out of 10, based on 38 reviews in the last 2 years. Over all time Hawthorns Aldridge - Avery Healthcare has 128 reviews.

Overall Experience

  • 98
  • 26
  • 1
  • 1
  • 2

Date Published

128
2
6
38
90

Review from Rosemary B (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring home, Mum is very happy and content and we as a family are very happy with mums care.

Reply from Angus Matthew, Senior Marketing Manager at Hawthorns Aldridge - Avery Healthcare

Thank you, Rosemary, we are always happy to do everything possible to make life for our residents as comfortable, happy and fulfilled every day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B N (Grandson of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, caring staff - very professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarajane A (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time of my father's loss of my stepmother, the care my father has received from staff has been exemplary in its compassion and care. I was so touched on the day of my stepmother’s funeral, (yesterday) all staff came out to pay their respects to her, in the hearse taking us to her funeral.
Thank you all.

Reply from Angus Matthew, Senior Marketing Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for such a heartwarming review. Staff at The Hawthorns become close to the residents and in the event of a funeral, it is like having to say goodbye to a friend. Your lovely comments will be passed onto the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been here now for over 12 months and I have to say I am delighted with the level of care given at all times. During the current COVID crisis the home has been excellent and it's never too much trouble for them to set up video calls and more recently garden visits. Mum has the most beautiful
room and everything in the home is first class. The staff are all lovely and very helpful and it is a great comfort to me to know that Mum is well cared for and safe. They do an amazing job and we are very grateful to them all.

Reply from Angus Matthew, Senior Marketing Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your kind words. It's so encouraging to receive such positive reviews.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Respite Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so pleasant and helpful in such difficult circumstances. A happy experience.

Reply from Michelle Barron, Customer Services Manager at Hawthorns Aldridge - Avery Healthcare

We are delighted you had such a pleasant stay with us. Our staff are always happy to go the extra mile and make every resident feel special.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Resident) assisted by family/friend published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 3 months for respite care and the support and care I have received have been very good and caring so that my mobility has improved enough for me to return to my home and re-establish more independent living. My family and I would like to thank everyone involved for their tremendous
teamwork.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy S (Resident) assisted by family/friend published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very welcomed by staff and residents alike. Everyone is very polite. Having not wanted to leave my home of 60+ years I have settled in now. I enjoy the security of feeling safe if ever I require assistance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was a fantastic place for my mother for the last two and a half years. The staff are wonderful and so are the carers.The activities were really good and my mother was very happy to participate. It was a pleasant place to visit and the food menu was amazing. The rooms are spacious and the decor
is tasteful. I would recommend The Hawthorns to anyone as I believe it is good value for money, with the service and facilities it has to offer.

Reply from Kate Gilligan, Registered Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your kind words Julie. We appreciate you taking the time to share your experience with us. We work hard to meet the expectations of our residents and their families so we're happy to hear we hit the mark for you and your mum. I'll be sure to share your feedback with the team.
Kindest Regards, Kate Gilligan.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Niece of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we visit our Aunt and Uncle they like to treat us to coffee and a biscuit or a piece of cake. When we visited last time none of the coffee machines on any of the floors were functional, nor were there any clean mugs available. We had to go behind the counters on all floors to wash up the mugs and
find someone to see to the coffee machines. This was manageable for us but for my Aunt and Uncle, it was very stressful. Considering the amount of money they each pay for their care this is unacceptable. They want to welcome their family without hassle!

Reply from Angus Matthew, Senior Marketing Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your comments they enable us to improve our service. We are sorry to learn that your recent experience in the home was disappointing. At certain times during the day, our coffee machines undergo cleaning and replenishing, therefore, rendering them unusable for a short time. Our home receives quite a high volume of visitors and the cups and facilities are in constant demand. Please report any problems to a member of staff who are always happy to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin W (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. All the staff are very friendly, caring and seem to love their work and the residents. I have absolute faith and confidence in their care of my mother. I can't recommend them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen G (Son of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was one of the very first residents of the Hawthorns and remained there until she passed away in June. From her initial visit to becoming a permanent resident, the service she has received has been first class all the way. In her final years, she wanted to live in a place where everything
from meals to laundry and cleaning was catered for, without losing her independence and in the Hawthorns this is exactly what she got. We cannot praise too highly the standard of accommodation, the catering and the brilliant staff. My mother, until her health declined, took an active part in the outings and other activities and always enjoyed a glass of wine with her meal! When her health declined and she required care, she was looked after by the wonderful care team who treated with respect, kindness and dignity. Nothing was too much trouble for the staff. The Hawthorns is like living in a 5-star hotel and we would recommend it to anyone looking for a first-class care home in this area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah M (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We put mum into The Hawthorns for respite while we were away. She has vascular dementia so the confusion for her was my main worry. The hand over was seamless and very thorough. The care she received was excellent and mum said that she was looked after very well. The home was clean and calm and I felt
very confident leaving mum in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adele F (Daughter of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt compelled to write this review because I believe this care home is one of the best.
The facilities are second to none, bowls, cinema, library, craft room, to name a few.
My mum has been here since 2015, one of the first residents. She loves it here. The staff are more like family. Friendly
and always a smile on our visits. The food is also of excellent hotel standards.
The Hawthorns Aldridge offers a beautiful and tasteful hone for my mum to enjoy. Thank you all for making her so happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Wife of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was pleasant and helpful.
Food a bit hit and miss - difficult to ask for even the smallest change eg ask for jam and told to have marmalade.
Thought that one could order own choice meal 24 hours before but didn't seem to be so.
Carers very good - but need more - as sometimes wait quite long.
Staff in dining room excellent but often under pressure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I C (Respite Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our 3rd stay here at Hawthorns and I am full of praise I would love to live here but god willing will be able to have another stay.
Housekeeping staff, carers, activity staff all do a great job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith S (Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day I contacted the management, the care and attention to detail have been excellent. I decided to use the care home after I came out of hospital having had heart triple bypass and valve replacement. From being assessed after my operation through to the recovery and then leaving the home, the
care and attention have been excellent. Nothing is too much trouble. I feel the return to health has been greatly assisted just to know help is at hand any time of day or night. Thank you so much to all concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie W (Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and welcoming place where everyone goes out of their way to help you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Regular Volunteer) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have volunteered at this home on a few occasions where I have helped set up and run Xmas and summer fayers. There is a lovely happy feel amongst the staff and residents. Staff always go that extra mile. There is always something going on, coffee mornings, entertainers, day trips out etc. Fabulous
place!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to put mum in a home for respite care whilst I had a holiday. After researching homes in the area Hawthorns looked lovely. I cannot praise all of the staff enough for the care and attention they gave my mum, it was second to none. Every member of staff was excellent. The place itself is more like
a hotel feel than a home, with lovely outdoor areas too. The food was fantastic and her room was beautiful. I would highly recommend the Hawthorns, whether it be for a short stay or to be a permanent resident. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V G (Niece of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute we walked into The Hawthorns we knew we wanted our Aunt to be here.
We were welcomed with such friendliness and gentleness. The openness of the building furnishing and the rooms that were like a luxury hotel. My Aunt was thrilled and was excited to be a part of this. All of her needs will
be taken care of.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Hawthorns Aldridge - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Hawthorns Aldridge - Avery Healthcare is calculated as follows: ( (341 Excellents x 5) + (81 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 437 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorns Aldridge - Avery Healthcare is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Amanda

Amanda Haynes

Job Title: Care Home manager

Joined: 2024

Hi, my name is Amanda, and I am proud to be the Home Manager here at The Hawthorns.


I joined the Avery Family in 2024 and have over 30 years of experience in the health and social care sector. I’ve managed registered services since 2002.


I would describe myself as someone who is kind, calm and caring, as well as hard working and with a positive attitude.


My best days are when I know we’ve made a positive difference to someone’s life.


In my spare time, I love spending time with my family, reading and crocheting.


I am proud of my career and the home I manage; I look forward to welcoming others into our Avery family #onefamily.


Mark

Mark Leavesley

Job Title: Head Chef

Joined: 2022

Hi, my name is Mark and I am the Head Chef here at The Hawthorns. I have been with the company for two and a half years, since joining in December 2022.


I have been a chef for 15 years, working mainly in the restaurant industry, then beginning my career in care in 2017. My favourite thing about being a chef is that it allows me to be creative, and to create a positive dining experience for our residents.


I would describe myself as approachable, accommodating and hard-working.


In my spare time, I enjoy playing the guitar, trying new restaurants and travelling.