The Laurels, Horsham, West Sussex
The Laurels, Horsham, West Sussex
The Laurels, Horsham, West Sussex

The Laurels is a purpose-built unit providing a safe, comfortable homely environment for younger adults with complex health needs which may include autism or physical learning difficulties.

The home has some of the latest technologies, including a specialist gymnasium for leisure or specific physiotherapy programmes and a sensory room which has been installed with the latest eye gaze and magic carpet systems and offers service users the opportunity to interact and communicate.

This service consists of four separate ground floor units. Service users will also be able to access the on-site salt cave, two hydrotherapy pools and an activity day centre.

Group: Sussex Healthcare

Person in charge: James Greene (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Learning Disability • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Asperger Syndrome • Autism/ASD • Challenging Behaviour • Epilepsy • Profound & Multiple Learning Disabilties • Speech Impairment

Admission Information: Ages 18+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Physiotherapy • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Laurels: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.7 The Laurels has a Review Score of 6.7 (6.704)

The Review Score of 6.7 (maximum of 10) for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Laurels in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for The Laurels is calculated as follows: ( (27 Excellents x 5) + (8 Goods x 4) ) ÷ 35 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.933 Points relating to the number of positive Reviews for The Laurels is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.2 Target = 0.366 , then divided by 2 = 0.183

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Laurels?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Laurels

  • Mother of Resident/Service User
    2
  • Brother of Resident/Service User
    1

My daughter has been living at The Laurels for just over a year and has settled well and is very happy there. The staff are very friendly and caring and know my daughter and can anticipate her needs which is important because she is non-verbal. The chefs provide balanced, healthy and delicious meals, the facilities are amazing and there is a full activity schedule with many visiting guests providing entertainment. I only hope that when I get to an age when I have to live in a care home, that I live in a home like The Laurels where I know I will be happy and very well looked after.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a great care home with capable management leading a team of staff keen to do their utmost to improve the wellbeing and enjoyment of the service user. My daughter settled quickly, despite a previous placement breakdown, which is due to the attitudes and approach of the staff. I have found them to be good listeners with a practical and proactive approach.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

I would just lie to say that I'm overwhelmed with the polite attitude and kind caring nature of the staff and management at your home and it is a breath of fresh air to see your staff in action and the commitment they give.
I would recommend this home to anyone who is looking for a home away from the home style care and help.
Keep up the good work.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Laurels

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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