The Oaks Care Facility

Baillieston, Glasgow Road, Garrow Hill, Glasgow G69 6TA

The Oaks Care Facility, Glasgow, Glasgow City
The Oaks Care Facility, Glasgow, Glasgow City
The Oaks Care Facility, Glasgow, Glasgow City

The Oaks offers residential care services for people with mental health conditions.

It specialises in helping vulnerable adults, aged between 18 and 65, to rebuild the confidence and life skills they need to lead as independent lives as possible.

The range of conditions cared for varies so residents will be admitted on an individual basis, following an assessment. Typically it might care for people living with

    anxiety
    depression
    bipolar disorder
    alcohol related dementia
    acquired brain injuries

The home is set within attractive landscaped gardens and includes shared kitchens, lounges, activity rooms and laundry rooms for residents. It also aims to be an active member of local community life.

Group: Meallmore Ltd

Person in charge: Julie Stevenson (Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Eating Disorders • Learning Disability • Mental Health Condition • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Bipolar/Manic Depression • Challenging Behaviour • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 18 to 65.

Single Rooms: 32

Rooms with ensuite WC: 32

Weekly Charges Guide: Nursing Care Single £1232 – £1232 (These prices are only a guideline, please contact The Oaks Care Facility to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on The Oaks Care Facility: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 The Oaks Care Facility has a Review Score of 9.7 (9.745)

The Review Score of 9.7 (maximum of 10) for The Oaks Care Facility is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Oaks Care Facility in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.964 for The Oaks Care Facility is calculated as follows: ( (54 Excellents x 5) + (2 Goods x 4) ) ÷ 56 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.781 Points relating to the number of positive Reviews for The Oaks Care Facility is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.4 Target = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Oaks Care Facility?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Oaks Care Facility

  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Guardian of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Over the last 2 years, I have had the pleasure of visiting my friend at this excellent facility. On every visit, I am encouraged by the calmness of both the staff and management and how they always make you feel very welcome. The residents appear very happy in their home and it is a privilege to be invited into their home. The way that the staff look after the residents and interact with them is more akin to a close family rather than staff and resident. My friend continues to flourish here and absolutely considers this establishment their home. Both managers keep themselves, the staff and all the happy residents encouraged motivated and feeling loved! A delight to be a very small part of this amazing place.

How likely would you be to recommend The Oaks Care Facility? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Julie stevenaon, Home manager at The Oaks Care Facility responded to this review on 02 Nov 2017:

Thank you so much for your kind response. We are so glad your experience of The Oaks has been a positive one.

My son has been a resident at The Oaks Care Home since July 2015. He is well looked after by the staff who care for all his needs. Since moving there his health has improved. Family members are made very welcome. Staff keep me updated on my son's progress. The buildings are new, clean and bright with beautiful gardens. There is a wide range of activities for the residents to take part in. The management are very helpful and staff nurses keep me up to date on care plans.

How likely would you be to recommend The Oaks Care Facility? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Julie Stevenson, Home Manager at The Oaks Care Facility responded to this review on 19 Oct 2017:

Thank you so much for your kind comments.

My brother has been at The Oaks now for just over a year and the care he has received is really good. From my perspective, his health has improved and he is in much better spirits than he was before he moved in. I live away and don't get to visit as often as I would like and rely on my dad for feedback. In our experience, the staff are all very skilled and caring and do everything they can to support my brother.

The management is also very good. If I ever request any additional information I receive it quickly and responses are of a very good standard. We are really pleased with the support which is being provided.

How likely would you be to recommend The Oaks Care Facility? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Julie Stevenson, Home Manager at The Oaks Care Facility responded to this review on 12 Oct 2017:

Thank you very much, it is a pleasure to look after your brother and we are glad hat you are happy with the service we provide. Thanks again.

I have been in The Oaks for 2 years now and I feel it is very much my home. The management are very helpful and the staff are great. The Oaks have saved me from my past and they have helped me move on. I am now looking forward to the future again.

How likely would you be to recommend The Oaks Care Facility? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Julie Stevenson, Home Manager at The Oaks Care Facility responded to this review on 12 Oct 2017:

Thank you so much for your review. I am so glad that you enjoy staying at The Oaks and I hope that you continue to progress and enjoy looking forward to your future. The staff are always here to help you achieve your goals.

The person I support has had an extremely positive experience within The Oaks Care Home. Having experienced a previous care home placement breaking down and the uncertainty of what lay ahead, the manager and her team gave complete reassurance that her needs could be catered for, and offered flexibility in allowing her to settle in, on her terms, which was extremely important for her.

The resident has been living at The Oaks now for 14 months. She benefits from positive relationships with the staff, flexibility to pursue her interests and staff ensure she can keep in regular contact with her family, which is important to both them, and her. I have complete confidence in the care being provided by The Oaks, as they have developed strategies for managing risk and promoting consistency of care and positive behaviour, which has been extremely beneficial. The recent Care Inspection reflects the quality of the staffing and service. I would not hesitate in recommending this service.

How likely would you be to recommend The Oaks Care Facility? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Stevenson, Home Manager at The Oaks Care Facility responded to this review on 11 Oct 2017:

Thank you so much for your positive feedback. We are glad that your client has settled so well into The Oaks.

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Awards / Recognitions

August 2017

June 2017

NACC Care Chef of the Year 2017

Recipient: Meallmore Ltd

Date: Wednesday 07 Jun 2017

more details

October 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Oaks Care Facility