Adult Day Care, Phoenix Centre, 26 Malling Street, Lewes BN7 2RD
Adult Day Care in Lewes' Phoenix Centre supports older adults who would benefit from day care support within Lewes and the surrounding towns and villages.
It also offers vital respite to families and carers, providing them time to attend to other responsibilities, outside of their caring role.
It is a flexible service, to ensure the support can be accessed as and when needed. This includes a full day, half day and hourly support options. It can take a client at short notice and clients/carers can change days, to attend appointments etc.
Staff use a preventative approach, aiming to keep clients active and independent, prolonging the need for long-term care away from their family.
It has a trained, skilled and knowledgeable staff team, supporting those with physical, mental and social health care needs, in a community-based setting.
There is an extensive suite of activities, which address and support positive well being, including Tai Chi, art therapy, Alexander Technique and creative writing. There are regular forums to support to carers and used to continuously improve the service offered.
Group: Sussex Community Development Association
Male / Female Accepted: Male & Female
Care Offered: Elderly Care
Adult Day Care in Lewes by SCDA has a Review Score of 9.9 (9.861)
The Review Score of 9.9 (maximum of 10) for Adult Day Care in Lewes by SCDA is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Adult Day Care in Lewes by SCDA in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Adult Day Care Centre / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Adult Day Care Centre receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.861 for Adult Day Care in Lewes by SCDA is calculated as follows: ( (64 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.861
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Adult Day Care Centre to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Adult Day Care Centre needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Adult Day Care in Lewes by SCDA is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by R W (Husband of Resident) on Wednesday 1 March 2017. Relates to January 2017.
I can only speak for the Phoenix as this is the only centre involved.
I can only say that I am amazed at the activity facilities which are available.
My wife and I (main carer) are delighted with our connection so far.
How likely would you be to recommend Adult Day Care in Lewes by SCDA? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by J S (Resident) on Wednesday 1 March 2017. Relates to January 2017.
We have been coming to this centre for 3 months now. After an initial visit when we were shown around all the facilities, we had coffee and biscuits and joined in the session running at the time. All the staff are fantastic - caring, cheeky and determined to ensure everyone has an enjoyable day and look forward to future days. Lunch cooked on premises is fantastic. Very flexible hours available on daily basis. All clients treated with dignity and nothing is too much trouble for the staff who love to be looking after everyone.
How likely would you be to recommend Adult Day Care in Lewes by SCDA? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by M T (Daughter of Resident) on Wednesday 1 March 2017. Relates to January 2017.
When my relative first visited the Pheonix Day Centre in Lewes, she was very apprehensive and quite agitated but after a few months, this changed as I believe she joins in with most activities now.
The staff are very dedicated and caring and keep me informed regularly.
The cost per day may be an issue.
How likely would you be to recommend Adult Day Care in Lewes by SCDA? Likely
Overall Standard: Satisfactory
Care / Support: Excellent
Treated with Dignity: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Good
Safety / Security: Excellent
Review submitted from a Website Submission by Vicky A (Daughter of Resident) on Wednesday 1 February 2017. Relates to January 2017.
My mother thoroughly enjoyed her time at the Phoenix and looked forward to each visit. She enjoyed all the activities and being both entertained and looked after. The staff were amazing. They are so caring and alerted us to problems that we had not been made aware of elsewhere quickly and efficiently. They preserved her dignity in what could have been embarrassing situations for her in a sensitive and caring way. The staff went beyond the call of duty to arrange for the doctor and nurses to visit which helped us enormously. They organised for her to have her hair done which she adored and was so proud to show off her new hairstyles to us! The staff are so approachable and nothing was ever too much trouble. They dealt with everything with good humour. I would definitely recommend the Phoenix centre to anyone looking for care for a relative with dementia.
How likely would you be to recommend Adult Day Care in Lewes by SCDA? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Value for Money: Good
Review submitted from a Postal Card by Sandra P (Daughter of Resident) on Tuesday 31 January 2017. Relates to January 2017.
Before Dad attended the centre, he was asked would he like to go and see if he liked it? This was really beneficial. He enjoys all the activities especially the music but he doesn't always take part due to bad health but is never made to feel awkward. The food is of a good standard. The centre always makes good contact to advise me of anything I need to know. Dad really enjoys the days he attends.
How likely would you be to recommend Adult Day Care in Lewes by SCDA? Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Value for Money: Good
Review submitted from a Postal Card by Pam B (Wife of Resident) on Tuesday 31 January 2017. Relates to January 2017.
My husband suffers from Alzheimer's and for him to use the Phoenix Centre five days a week is a great relief to me. As you will see in the boxes I have ticked below, I would recommend the Phoenix Centre to anybody who needs a few hours of me time! The staff and transport team are all so kind and supportive of my husband's needs, I can't fault them. I say a big thank you to all of them.
How likely would you be to recommend Adult Day Care in Lewes by SCDA? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by JC (Daughter of Resident) on Tuesday 31 January 2017. Relates to January 2017.
My mother has a good home cooked meal. Staff keep one eye on residents regarding health and safety. Entertains them with exercise daily, music, artwork, baking and personal requirements.
How likely would you be to recommend Adult Day Care in Lewes by SCDA? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Value for Money: Excellent
