Group: Quantum Care Ltd

Male / Female Accepted: Male & Female

Care Offered: Dementia • Elderly Care

Facilities & Services: Activities • Chiropody • Hairdressing

Place Vacancies

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Reviews

9.7 Willow Court Q Club has a Review Score of 9.7 (9.701)

The Review Score of 9.7 (maximum of 10) for Willow Court Q Club is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Willow Court Q Club in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Adult Day Care Centre / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Adult Day Care Centre receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.701 for Willow Court Q Club is calculated as follows: ( (64 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 87 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Adult Day Care Centre to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Adult Day Care Centre needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Willow Court Q Club is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Court Q Club?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Court Q Club

  • Resident / Service User
    7
  • Wife of Resident/Service User
    1

My husband fitted into Willow Court quickly. The atmosphere is relaxed, staff friendly, helpful, caring and fun. He enjoys his days and looks forward to going. Lots of activities, games, singing etc.

How likely would you be to recommend Willow Court Q Club? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Good

Relaxed with organised games, lunches.

How likely would you be to recommend Willow Court Q Club? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

I need the company.

How likely would you be to recommend Willow Court Q Club? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Value for Money: Good

I enjoy the company and the games we play, as well as the food. The staff are very good.

How likely would you be to recommend Willow Court Q Club? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Value for Money: Good

Very happy with the service at Willow Court Q Club and all the staff. They make my day and are always there if I need them.

How likely would you be to recommend Willow Court Q Club? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Willow Court Q Club is very friendly and it makes me feel very happy.

How likely would you be to recommend Willow Court Q Club? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

I find the Q Club day centre exactly what I needed to help me right now. I look forward to my visits always.

How likely would you be to recommend Willow Court Q Club? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

I've enjoyed coming to the day centre for over a year. The facilities are very professional and the service is very satisfactory. The layout of their building is very satisfactory. The staff are well trained and very professional with the service for service users.

How likely would you be to recommend Willow Court Q Club? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

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Extremely UNLIKELY

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Extremely LIKELY

Don't know

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